Dropbox customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Dropbox.

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Viewing Dropbox customer service reviews 1 - 25 out of 57
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08
Nov

Posted by Anonymous


on 11/8/17 at 1:06PM

I have used up my options. I will file a formal complaint with the Attorney General's office with a cc to your San Francisco Corporate Offices regarding this totally unacceptable way of dealing with monetary issues. I got as far as a "professional expert" who wants $5 up front and $42 later... I cancelled my Drop Box Acct. months ago. Drop Box continues to bill my Master Card $10.87 per month. It will cease and descist in March 2018 when the card renews. I am saying now.. On site. Cancel the charges to my Credit Card.

15
May

Posted by kellyewhit


on 5/15/17 at 7:22AM

Dropbox is a scam. You closed my account but keep charging my card, and will not return messages regarding fixing this problem! :-( I am reporting you to the better business bureau!

16
Mar

Posted by Magi Rodgers


on 3/16/17 at 6:55AM

I need to talk to someone about my account it is messed up and I cannot get it fixed--you are wanting to charge me twice...i am missing one of my accounts.



I have now sent 4 emails called so many different numbers I am so frustrated please call me

12
Feb

Posted by Anonymous


on 2/12/17 at 12:23PM

While I have enjoyed dropbox. I have come to realize the scam you are. I have been wrongly charged on my credit card for $100.00 which just showed up on my account. I am not able to reach a live person to discuss this. I can't reach anyone in the US as you have outsourced to India and where ever else. The people who answer these calls are RUDE on the phone. I do not want your product anymore!!!

Completely annoyed!!!!!!!!!!!!!!!!!!!!!!!!!!!

26
Jan

Posted by [email protected]


on 1/26/17 at 4:08PM

Impossible to get someone to answer! They are thieves! I have sent them numerous emails and attempted many calls to inquire about a business account my 16 year old unknowingly opened. He was tricked into entering a credit card and was billed for an entire year! He was never able to use it I called the minute the charge posted in my account and they refuse to reimburse. Thieves!!!

19
Jan

Posted by Anonymous


on 1/19/17 at 1:58PM

Hi,
The service you offer where you put in a transaction # from a credit card statement to find out whose account you were charged for IS AWESOME! As a holder of a corporate credit card, I really appreciate it.

17
Oct

Posted by DFM


on 10/17/16 at 9:16AM

Support call number is useless... Offers slow response (voice mail message only)

01
Aug

Posted by Anonymous


on 8/1/16 at 8:28PM

I am having great difficulty getting new password. Had DB send new email to get new password. When I enter it 'sorry we are having difficulty '. There is no online way to reach Customer Support, because I cannot log in!! How am I supposed to get help??!!



Thank you

27
Jul

Posted by Michael Craven


on 7/27/16 at 4:36PM

I want to cancel my payments to you of �£7.99 I do not need your product.

My email , please can you refund me as I have not used your product. I found it very hard to use.

I have informed you previously.

My mobile , please contact me.

Many thanks Michael Craven

20
Jul

Posted by Anonymous


on 7/20/16 at 5:27PM

My dropbox said I can't open it because of permission to use it. I have no idea what that means? I need some real help. I uninstalled and reinstalled and got the same message.

10
Jul

Posted by cris


on 7/10/16 at 5:14PM

TERRIBLE support - cannot reach anyone, only a pre-recorded voice mail. Seriously? Sucks!

06
Jul

Posted by gregory.heins


on 7/6/16 at 2:56PM

I purchased Dropbox Pro, but have not used it in some time. My new email is [email protected] and because of this change, I can NOT log in. please email me with what to do.
Thanks so much!

02
Jun

Posted by Anonymous


on 6/2/16 at 9:53AM

This is the absolute worst customer service I have ever experienced in my life. They were rude and inconsiderate and in no way helpful with my concern and questions.

15
May

Posted by arh, Texas


on 5/15/16 at 9:27AM

Like many of the complaints on this page, I am horribly disappointed with DropBox. The fact that no one responds to inquiries and the telephone number only takes you through a series of automated messages is unacceptable.

26
Apr

Posted by don't have onme


on 4/26/16 at 8:32AM

this company stinks I have called half dozen #s trying to cancel an account I dont want and there trying to bill me for. I can not believe you can not reach these people and believe thy way the operate is unethical at the very least or worst I should be able to call an cancel an un authorized charge with out calling number after number and getting auto calls unbelieveable I am going to bad mouth you to any and everyone I come in contact with and all I will have to do is say call them if you can!!!

27
Mar

Posted by Anonymous


on 3/27/16 at 12:44PM

I have been trying to access my account for a long time THis,Drop Bx Sucks

18
Feb

Posted by Vieanna


on 2/18/16 at 8:48AM

Hi and i recently tried to add back my Dropbox monthly charge to my Account and want to know if it went thru successfully? Please send me a comfirmation to my Email

17
Feb

Posted by Normand Cote


on 2/17/16 at 10:13AM

I have been trying to get in touch with dropbox to change my visa card expiration date. I go to my account where it lists the 4 last numbers of my credit card and i click change and nothing happens. this is a really bad feature of dropbox, you have a great program but lousy support.

05
Feb

Posted by Bj


on 2/5/16 at 3:44PM

A live chat finally came up. I was told to go to dropbox.com/downgrade. This did not work.

27
Jan

Posted by Jeffrey


on 1/27/16 at 11:49AM

After days of slow email communication with Dropbox concerning the inability to upload files to Dropbox cloud, I've asked for a full refund. So far rep Darien is refusing and it's taking even more of my time. While they allowed the iron to cool, I've found that Google's cloud service, Google Drive, received a higher rating from PC Magazine...

24
Jan

Posted by patrick


on 1/24/16 at 11:25AM

Unless you succumb to their Business account for a mim of $750. they wont talk to you.. I am moving my 2 pro accounts to their competitor and will no longer refer customers when asked to them. In the beginning, when they were begging for business, they were great. When I ended of the trial for the business account. They won't talk to me anymore. Goes to show you the only thing that makes them talk to is money.

22
Jan

Posted by Anonymous


on 1/22/16 at 10:32AM

For two weeks I have been trying to get some information from Dropbox. The phone number has nothing but recordings. Filling out requests on line has not resulted in any answer. I am done with Dropbox. They deserve the name "Droppingsbox".

15
Jan

Posted by Former Dropbox Customer


on 1/15/16 at 2:40PM

I am ready to end my account with Dropbox. This is the worst company I've ever worked with. The service is sub-par. Bizarre things are happening to my account today and I have received 0 assistance from Dropbox.This is unacceptable!

27
Dec

Posted by should not matter


on 12/27/15 at 4:12PM

So Disappointed! Absolutely So Disappointed, Worst Company Ever! No # To Call. I'm A Divorced Women Who's Changed Her Email Address From A Controlling Man...and All I Want To Do Is Change Email Addrresses, Set Up A New Account And Save Important Family Photos...and Your Site Makes It Impossible...........wtf I Am I Supposed To Do.!,!??!?

22
Dec

Posted by Anonymous


on 12/22/15 at 12:17PM

THE WORST Customer Service at all times! Why don"t you change your options tooooo..... No matter what department you contact leave a message and we will NOT RETURN YOUR CALL!

Viewing Dropbox customer service reviews 1 - 25 out of 57
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