Read the reviews below to see the experience other people have had when dealing with customer service from Dirt Devil.
I purchased a Dirt devil cordless vacuum cleaner in February 2023. It worked perfectly for some months and then wouldn't charge. The UK customer service is shocking. I am now forced to purchase a new charger to try to see if it will work. NOT WHAT YOU WOULD EXPECT FROM SUCH AN OLD AND PREVIOUSLY TRUSTED COMPANY.
Liars! The live chat rep is the same person! Every chat she lies. Julie C.... yea you! You say it was shipped but my address was wrong... that was a lie, then you told me it was being shipped that day.... that was a lie. Gave me a tracking # to fedex... that was a lie. I called Customer Service they said it was on back order! What?? Then they said it was sitting at a warehouse waiting for Fedex to pick up.... that was a lie I contacted Fedex. I buy your sweeper it broke in a month I wanted my replacement and 2 months later still no sweeper! I will continue to flame you in reviews ! Never will buy again EVER!!
Hello my name is Rob been a customer of dirt devil for 13 years and never had an issue till 2 months ago I purchase a vacuum from Walmart in Fairhaven mass its the one with pet brush that spins ...roller on the floor vacuum never has spin not even once its a big issue I have dogs and i need to vacume I usually used the brush but my back is killing me from bending down all the time tired of it went to Walmart they won't take it or fix it so what's next they tell me to contact us im not gonna wait a long time before u respond pls send a tech to fix it...
I bought a dirt devil quick lite plus cycling and its has only worked twice correctly. The first time I used the vaccum cleaner the belt breaks. I went ro walmart and other grocery stories to find the belt size no on seemed to have it in stock period!Took me months to locate a place who sold it, then after not being able to use this brand new vaccum cleaner for months I disable the vaccum cleaner and put thee belt in as soon as I used it guess what?? The belt break once again before I even got to vaccum upstairs! I went back tk the same store across town to buy the belt again and they were out stock!I decided to go back to Kroger the original place were I bought it to get help on what I should do. Kroger employees insist that I return it in its original box and they would give me my money back regardless if I had previous receipt or not. Well guess what I didnt have the box because my place not big enough to store it so kroger couldnt do a dang thing for me! This is the worst vaacum cleaner I ever had now I jave plenty of replacement belts now and guess what it still doesnt work! The hose wont suction anything up! Thanks dirt devil for taking my money and building this piece of crap!
This company it the worst to contact I called due to the fact this dirty devil model UD70163 will not pick up any dirty it has only been used
approximately 5 to 8 times. when I tried to contact this company to talk to them about the problem I was puts on hold for over 1 hour and the message kept
saying I could contract them by E-mail. Another lie they cannot be reached
Then when at last I did reach someone they will not stand behind their product My advice to anyone wanting to by a Dirt Devil DO NOT THEY DO NOT WORK IT IS ONE BIG SCAM
Your customer service by phone is exceptionally poor. I could never get through to an agent and I would press 1 to receive a call back but there was no response to pressing one. To go on line through dirtdevil.com is only for a purchase. I'm sure none of this makes a bit of difference to the company.
bought a dirt devil vacuum used it for one month looks brand new, then went to turn it on and did 2 rows of vacuuming and it just shut itself off completely then i tried next day ran it 2 minutes and it did the same on third day the same i do like the vacuum but i need it to work using it for one month does not let your products look good to your customers. i do love the dirt devil vacuums but cant afford to buy another at this time. i just wish i could have them make it right for me
I purchased a Dirt Devil power washer. I called for a replacement part only to find out this model has been discontinued and there are NO parts available. I then purchased a new power washer from Dirt Devil and was told it was on back order. I have received NO communications from Dirt Devil not even by e-mail. I called this morning Friday at 10:am for customer service to be told the office was closed today on a Friday and I should call back next week. At this time I am not sure I want to continue purchasing products from this Company. Larry Stackhouse North Manchester Indiana
Bought a Dirt Devil Vision Swivel Glide...TERRIBLE VACUUM!! Swivel wheels get stuck in the tile joints, and it moves at will. Poor suction, and I have to go back with the hose or my fingers to get what it misses. It's so noisy I wear ear muffs or plugs when I vacuum.to prevent headaches and hearing loss. The off/on foot switch is next to the handle release, and are easy to mix up. Cord comes out of the bottom, so it is easy to get tangled under your foot. Actually the worst vacuum I have ever owned or used. Can I send it back? or get some help with the cost of another brand? Or do I just leave it on the corner with a note "Free Vac! Get what you pay for!
Dave Holaway
