Dewalt customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Dewalt.

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Viewing Dewalt customer service reviews 26 - 50 out of 53
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22
Oct

Posted by Anonymous


on 10/22/16 at 12:04PM

I'm a joiner all my cordless tools are dewalt including chopsaw and hoover it's great stuff butility why can't you make boots that last more than 3 months I spent £65 not 3 months ago on a pair of size 12 slide boots very comfy but can't be used in the rain I've had more waterproof flip flops but I could live with that I could just wear them in summer . But it doesn't really matter because they are falling apart at that price I'd expect a bit more wear out of them I've reverted back to my doctor MartinS not as comfy but they last one lot longer

21
Oct

Posted by Anonymous


on 10/21/16 at 9:48AM

On dewalt miterbox stand, the brackets that attach to saw. Have broke the the clamping mechanism that attaches saw to miterbox. The rubber bumpers on the bottom are not long enough so that the clamping mechanism is lower than the rubber bumpers. When placing in work trailer to slide it back the clamping mechanism slides on floor thus braking them

28
Aug

Posted by Anonymous


on 8/28/16 at 11:33AM

Sirs,

I tried several different times to leave a question at your regular site... It seems to require a part number to send the request. That is the problem... I need the part number....

So... YOU contact me and we'll go from there.

12
Jul

Posted by Anonymous


on 7/12/16 at 12:05AM

I have spent a ton of money on your tools im tired of being let down because they quit working like they should I will not buy another

06
Jul

Posted by Anonymous


on 7/6/16 at 6:14PM

Dewalt sucks, the repair facility in Anaheim said that since my DW871 Pro chop saw was over 10 yrs old., no more available parts, I am on my own. When the returned my non-repaired chop saw, they gave it to me in a bag of pieces (I gave it to them fully put together). I am furious, how can I diagnose it myself when it is completely apart, have no idea how to re-assemble it. Horrible of Dewalt, they should have at least returned it in the condition I gave it to them. Newer ever but anything from any of their companies, Dewalt-Porter Cable-Bostich-Black and Decker.

05
Jul

Posted by Anonymous


on 7/5/16 at 10:38AM

3 Months Ago I Took My D 51844 Framing Nailer To Your Service Center #1 On A Recall They Could Not Fix It. So They Sent It To A Different # 2 Service Center Now They Just Giving Me The Run A Round Still Has Not Been Repaired No Answer Yet When It Will Be Ready Sence Then I Have Went Out And I Have Had To Buy 2 New Guns, Need Them To Keep My Crew Moving.(not De-walt)

Your Phone Service Sucks, 1 Hour And No One Has Answered Yet.

15
May

Posted by Anonymous


on 5/15/16 at 3:58PM

I am searching the Dewalt website and is unable to locate a replacement battery DW 9062. If able to assist please contact at

15
May

Posted by Anonymous


on 5/15/16 at 2:59PM

Hi I purchased a large tool box and the key broke after 2 months it is an A10 key the back part is made of plastick how can I get a new one. My e-mail

02
May

Posted by Anonymous


on 5/2/16 at 2:50PM

I bought a 20v brushless, hammer and driver impact, drill/driver set from Home Depot. Couldn't believe that the flawed hammer drill was on the market, with such flawed performance.
The ramp up start and "brick wall" chuck brake should have functioned opposite from the way that it did.
Pulling the trigger to full rpm should have given almost instant max rpm. Chuck brake should have been gradual, but quick.
I took the stuff back for a refund.
I was eager to support the USA made product but was disappointed.
.

15
Apr

Posted by Bob


on 4/15/16 at 6:22PM

I would first like to say, that I have been using your power tools for many years. Thus far I have had no qualms with dealt products. Today I recelived a DCK240c2 20volt for my birthday and one of the two batteries were missing. My wife whom I received the gift from,had bought it a couple of months ago and is having a hard time finding the register recite. My question to you is,how do I rectify this situation?

Regards,Robert Drake

10
Apr

Posted by Kayhansen303@gmail


on 4/10/16 at 9:52PM

I have a couple of Tools DeWalt tools power tools and I'm an idiot don't work anymore and I was wondering if they have an address or something so I can send these back to you if they recycle more or what

02
Mar

Posted by Paul Fandel jr


on 3/2/16 at 4:48PM

Hello, is there any chance of a new cordless 3/4 inch impact wrench? Is there a possibility of building a cordless cutting chiesel? It would B helpful to the on road Truck mechanics. Like my self. Thanks.

06
Feb

Posted by Bruce


on 2/6/16 at 1:33PM

I have a Dewalt 10� mitre saw blade 80T no. N416442. It is less than 2 months old, and it threw 5 teeth, barely missing my head and damaging a new Ryoby mitre saw blade cover. I have pictures of the blade and packaging. If the blade guard on my saw had not protected by face, i would be talking to a lawyer right now. Obviously, I am very unhappy with your product. Previously, I was thought highly of the Dewalt brand. I would like you to contact me ASAP to discuss replacement of the mitresaw guard. I have already returned the blade to Home Depot and replaced it with a Diablo brand.



Thank you for your prompt reply.



Bruce Rutz

05
Nov

Posted by Anonymous


on 11/5/15 at 5:14PM

I have purchased two job site radios, one for home and one for the cottage. On both units the tuner dial has failed. There is no way to dial in a radio station. As a long time user of your products I am very disappointed in the failure of these units. Neither have been knocked around on job sites If you can offer any advise I would greatly appreciate it.

Thank you
Brad

05
Nov

Posted by Max


on 11/5/15 at 11:41AM

I recently bought a dewalt tablesaw dw 7941rs i love it the only problem is your cheap miter gauge. Can you recommend where i can purchase a better tablesaw miter gauge for this unit. Really the thought of making such a good tablesaw you all didnt think to make a better miter gauge.

22
Oct

Posted by Anonymous


on 10/22/15 at 10:21AM

Comments: I just purchased several DeWalt tools, including a 13" planer. When I pulled the planer out of the box I turned the box over to sit the planer on it for the fitting of the accessories. Then an idea hit me that i am passing on to your product engineering dept. The delivery box, built properly could be the table for the planer to sit on and be attached permanently. Wheels with stops could be attached for mobility. Potentially, this concept could be used for many of your job-site tools i.e. your table saw which I also just purchased. I've been around the industry for 40+ years and I'm always looking for things to be done smarter rather than harder.

I would be interested if this idea has any merit in your eyes.

I recently joined up with a mission that has as it's focus supporting other missions in difficult regions of the world. I know that some industry leaders have programs where non-profits can qualify for discounts or donations for certain projects. Does DeWalt have a grant/ program that Friends In Action, International could utilize? For example, we are helping an indigenous people group, the Rama's in Nicaragua by teaching them construction techniques and have provided a building to be used as a wood-shop, when we can raise the funds for the tools.

Glad for the opportunity to share my ideas. I would be glad to dialogue further.

Paul Brosey, Project and Team Co-ordinator

19
Oct

Posted by Anonymous


on 10/19/15 at 6:10PM

Quit giving new customers the run around on registering your products. Make it so that at least it works a bit better than our disfunctional government. I registered and now will not let me go to the next part to register my saw. If it does not do so tomorrow night I will return the saw and buy another brand.

22
Aug

Posted by Anonymous


on 8/22/15 at 8:16PM

I've recently purchased about $2,000.00 worth of Dewalt power tools. I sure hope everything I'm now reading about Dewalt online is not true. I wouldn't think twice about flying to Co. Headquarters and giving the CEO the experience of a lifetime.

03
Aug

Posted by Anonymous


on 8/3/15 at 9:07AM

On July 12, 2015 I received 18 volt XRP DC9182 Lithium battery thru Amazon for $119.12. I've owned and used DeWalt products for many years and know how to use them. This battery is not holding a charge longer than 8 minutes after being fully charged in a brand new charger

I was expecting much better results from your product. Please let me know what I should do

11
Feb

Posted by Anonymous


on 2/11/15 at 9:22PM

In regards to the 20 volt heated jacket
I bought my jacket early November 2014 loved the jacket heat worked great I did however have to major issues 1. On November 14 2014 I had sliped on a patch of ice and go figure I landed right on the battery pack I broke 2 ribs collapsed my left lung had internal bleeding ruptured spleen it is now February 11 2015 I am still not able to return to work I'm very limited to what I can do I figured I would go out to the kennel to feed the dogs today first time putting the jacket on since the fall thinking to my self what are the odds of that happening again so put on the jacket went to zip it up and low and behold the zipper falls of split in 2 I'm not a very happy person at this point and want everyone to no the danger and poor craftsmanship of this jacket I will never own another jacket with the battery pack located behind me

21
Nov

Posted by Anonymous


on 11/21/14 at 6:17PM

I have 2 dewalt batteries that won't hold the charge
.model number 18 volt xrp.
Had them for about 5 years.
Just wondering if there was a problem with these batteries.

06
Nov

Posted by Anonymous


on 11/6/14 at 6:22PM

In regards to the new Dewalt heated jackets.
Can you say false advertisement? Come on. You are claiming a 40% of for early orders. I went to that site and the cost's are the same. Prices are inflated to be reduced That ends up being the same price. I don't understand why you do this. You took the will of wanting one clean out of my mind. I am a business owner and I do not fake people out to get what I want. Good old fashion down to earth honesty and hard work. The American way.

08
Oct

Posted by Anonymous


on 10/8/14 at 6:55PM

Hello. I'm a handy man in the Boulder CO area. Today I met a young man at the Boulder HD. His name was Edward. He did a great job answering my question and I purchased $300 + in DeWalt products.

I would very much appreciate it if I could contact him and express my appreciation.

Thanks,

Mr. Kim Summeril

04
Oct

Posted by Anonymous


on 10/4/14 at 8:37AM

I'm mark Drath. I bought a 20 v maxlit. Drill twice battery would just die and not charge tell me . ...I am not rich can't keep and buying batterys.

03
Oct

Posted by Unknown


on 10/3/14 at 10:12AM

I don't believe Dewalt has very good after care or help after warranty period

Viewing Dewalt customer service reviews 26 - 50 out of 53
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