Danby customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Danby.

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27
Apr

Posted by John


on 4/27/18 at 11:25AM

I purchased a new dehumidifier from Home Depot in Oshawa Ont. Can. on Feb 22nd 2018 and have tried three times to register it on your registration form but it will not except the full numbers either on the model or the serial numbers. Model #

this has been EXTREMELY FRUSTRATING as I would like to have it registered in case something goes wrong.I have even tried to phone but the number listed 1when dialed doesn't ring through.

I am hoping this isn't an example of you service and warranty

07
Aug

Posted by Exncite


on 8/7/17 at 11:19AM

Won't connect due to the "national holiday". This August 7. There is no national holiday.

05
Aug

Posted by David


on 8/5/16 at 11:19AM

customer service are you out there?

05
Aug

Posted by dan


on 8/5/16 at 11:13AM

poor customer service, you wait for an hour on the phone no one answers, you press star for a customer call back, no one gets back to you. still waiting and a month later still calling but not return call backs. Do they exist? Radio silence. I can't grade the other stuff cause I can't get ahold of them...

06
Jun

Posted by Anonymous


on 6/6/16 at 9:12AM

hi there i received a danby dehumidifier in august of 2015 through the save on energy home assistance program.the unit is a 30 pint.it works well but i find it to be very noisy.i think the problem is that the unit is too small and only weights about one third of my old electrohome unit.would a 45 or 70 pint unit be more quiet.if so could you arrange to exchange my unit.thank you very much.randall powers

15
Sep

Posted by C_Mac


on 9/15/15 at 8:17AM

I purchased a Danby small bar fridge, which we set-up in February and had it break down in may, so it lasted for a total of 3.5 months. We called in to the warranty line and they informed me that they would be happy to issue a refund if I provided them with 4 photos of the unit and the receipt. I sent in the pictures at the start of June, a month later I emailed back as I hadn't received my cheque yet. I was told the file I sent was to big, because their was pictures on it (which they asked for) and could I send it in 4 separate emails with a picture on each. I did this, got an email back saying that they were busy and would get back to me in a few days. I then waited, again nothing. Finally I called back and was told none of my emails went through, as their fire wall doesn't allow files with pictures to go through...then why did you ask me to email you pictures!?! The customer service rep gave me her corporate email, which has a different firewall, and asked me to send it there. I finally got a response saying that my cheque was being issued, and it would take 4 weeks to arrive in the mail. Today I emailed back after 4 weeks to let them know I still haven't received my cheque. This has been on going since May that I am waiting on compensation for their product that broke down after 3 months of use. Worst customer service ever.

24
Sep

Posted by Anonymous


on 9/24/14 at 10:41AM

I been trying to get hold of customer service for today and on hold for hours.Think you need to fix the problem .i will not buy anything els from Dany.

02
Sep

Posted by Anonymous


on 9/2/14 at 12:31PM

Customer support dept must not be staffed 9-2-2014 no one answers after one hour on hold - call backs get busy signal, makes me wonder if a Danby product is the right choice for me.

08
Aug

Posted by Anonymous


on 8/8/12 at 12:26PM

I am trying unsuccessfully to register my new microwave and obtain the 2 extra moths warranty coverage offered as an insert in the user's manual. Because I live in Ottawa, Ontario, Canada, the online form will not acceot my information because I don't live in a U.S. state or have a U.S. postal (zip) code. Thuis is ironic because according to your insert, the 2 extra month offer is only available to Canadians.



Please email me with instructions:







Thank you.



Stuart

25
Jun

Posted by Anonymous


on 6/25/12 at 12:09PM

terrible customer service. i called about our glass turntable shattering when the door was opened and glass going into my husbands shoulder..... all i was asking for was a replacement and got absolutly no help from customer service.


tina foster

02
May

Posted by Anonymous


on 5/2/12 at 1:25PM

please find a way to hire some help for your customer base. I have been on hold for 40 minutes with service and no answer.

02
Aug

Posted by Anonymous


on 8/2/11 at 12:49PM

I have been trying for 2 hrs to reach Danby Canada regarding DAnby microwave that is not working and only 6mos old. got it at xmas
your ph 800-263-2628 is busy all the time.???
my ph no is 506-204-1269

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