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I purchased a Danby small bar fridge, which we set-up in February and had it break down in may, so it lasted for a total of 3.5 months. We called in to the warranty line and they informed me that they would be happy to issue a refund if I provided them with 4 photos of the unit and the receipt. I sent in the pictures at the start of June, a month later I emailed back as I hadn't received my cheque yet. I was told the file I sent was to big, because their was pictures on it (which they asked for) and could I send it in 4 separate emails with a picture on each. I did this, got an email back saying that they were busy and would get back to me in a few days. I then waited, again nothing. Finally I called back and was told none of my emails went through, as their fire wall doesn't allow files with pictures to go through...then why did you ask me to email you pictures!?! The customer service rep gave me her corporate email, which has a different firewall, and asked me to send it there. I finally got a response saying that my cheque was being issued, and it would take 4 weeks to arrive in the mail. Today I emailed back after 4 weeks to let them know I still haven't received my cheque. This has been on going since May that I am waiting on compensation for their product that broke down after 3 months of use. Worst customer service ever.


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