Read the reviews below to see the experience other people have had when dealing with customer service from Crutchfield.
Bethany was of great help in asisting me to find the best replacement for my 40 year old Luxman stereo receiver.
The Cambridge AXR 85 receiver recommended was quickly shipped and arrived on December 1st. I installed it on Saturday and it worked perfectly. I am amazed as to how well it outperformed my Luxman and it sounds amazing with my Boston Acoustics A100 speakers. Thanks again Bethany.
Problems persist with my Wet Sounds Stealth 6 Ultra Sound bar installed in a golf cart in FL for seasonal use. Experiencing electrical interference that produces a 'cracking sound" and shuts down the sound bar. The problem is intermittent, but occurs frequently. Returned to Wet Sounds for repair. They replaced the Bluetooth controller, but the same problem persists. Since my confidence in this sound bar is very low (and based on the problems I have experienced I believe Crutchfield should replace this sound bar with a brand that works properly
I just connected my new Yamaha SR B20A soundbar. I had trouble trying to figure out how the controls for my Samsung TV, Direct TV, and the Yamaha soundbar remote interacted with each other. Crutchfield Tech Support (Lloyd) was very helpful in working through what apparently was a software misfire that happened when trying the experimenting. He talked me thru resetting the soundbar and everything seems to be working fine now.
I have finished setting up our new Samsung television and we love it. Our previous TV was 39 inches and this 43 iis the optimal size for our situation. The contrast and detail is absolutely fantastic and paired with my Yamaha soundbar it presents a feast for both the eyes and ears.
This smart television is much smarter than me and I thought at one point that I would have to call you for assistance. As it turned out, that wasn't necessary but it was and is a comfort to know you are there if needed.
