Chase Home Finance customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Chase Home Finance.

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21
Feb

Posted by OWENOTHING


on 2/21/15 at 1:17PM

Chase has been paying fines to the FEDS for years now. They must be an easy mark for the FEDS because they have given up Billions in fines. The real problem is Chase's acquisition of WAMU back in 08 or 09. Chase only services these mortgages and they are recorded by MERS. If you attempt to find out who owns your 'note' you will most likely be directed to 'Fannie Mae' who will respond by telling you it appears we own your note! APPEARS?? Actually if you like me have Chase servicing your WAMU mortgage your mortgage is null and void. Problem is finding a competent lawyer of which there are few and getting fewer and the A-holes who wear a robe and sit behind the bench, aka JUDGES are even worse. You are a victim of mortgage extortion and you should take the steps to try and find out how to have your Chase 'Mortgage' QUASHED and eliminated with prejudice! Good luck, I am still working on mine.

17
Jan

Posted by PIRATE40


on 1/17/13 at 5:56AM

I've been dealing with Chase for 6 years. When we helped with cancer medication for my father-in-law, we got behind on the payments. they worked with us to do a modification. We also got behind on payments after being laid off for 6 months. they could have taken the home from us, but they did not. We had every chance to get caught up and now we are. I have nothing bad to say about Chase.

20
Jul

Posted by kblack1222


on 7/20/12 at 11:39AM

I too have had trouble with Chase. There is NO personal service at all!!! You are just a number. One CSR tell you one thing and another one IN THE SAME DEPARTMENT tells you something totally different. You can NEVER talk to the same person. I went through a divorce. He left home so I tried to get it back on Making Home Affordable. Come to find out, CHASE sent someone into the home while he was gone (before he moved out) and deemed it VACANT. So NOW I can't get it back. Ended up filing bankruptcy on it because of them and the greediness. They COULD HAVE got their money back out of me, but instead have chosen to auction it off in a terrible housing market. I'm guessing they will not get half of what we owed on it. The SOB's need to have some BIG lawsuits against them and take them for all they have!!!

02
May

Posted by Anonymous


on 5/2/12 at 8:04AM

IN A NUT SHELL, CHASE IS LIKE DEALING WITH THE DEVIL. PERIOD. THEY HAVE A BUNCH OF PEOPLE THAT DOESNT KNOW THE RIGHT HAND FROM THE LEFT. WE HAD TO DO A SHORT SALE BECAUSE OF RELOCATING WAY BACK IN NOV. HAD A PERSON WHO WANTED TO BUY THIS HOME. CHASE DIDNT DO A DAMN THING ABOUT IT OTHER THEN APPRAISELS AFTER APPRAISELS. FINALLY ACCEPTED 125,000 SO WE THOUGHT. BUT CHASE SENT SOMEONE OUT TO WINTERIZE THE HOME. THEN TIME TO DO WHAT NEEDED TO BE DONE, TURN EVERYTHING ON, SOME MORON THAT CHASE SENT TO WINTERIZE LEFT A TAP OPENED IN LAUNDRY ROOM AND FLOODED THE CARPETS IN LIVINGROOM. SO HAD TO HAVE IT APPRAISED AGAIN FOR LOWER PRICE. AND CHASE WOULDNT PAY FOR THE WATER TO BE EXTRACTED, THE BROKER HAD TO DO IT. YOU SHOULD HAVE PAYED IT WAS YOUR FALULT, AND BELIEVE ME IT ISNT OVER YET. SHAME ON YOU CHASE. I CANNOT BELIEVE, WELL YES I CAN WHEN I HAVE HAD 4 DIFFERENT REALISTATE COMPANYS SYA DEALING WITH CHASE IS LIKE DEALING WITH THE DEVIL. I WILL LET OTHERS KNOW ON FACEBOOK TO NEVER NEVER GET INVOLVED WITH CHASE MORTGAGE. I KNOW THIS WONT BE ANSWERED, BUT AT LEAST IT WILL BE READ. I WOULD BE EMBARRESES TO WORK FOR THIS CO. YOUR TERMS SUCK ALSO. OF COURSE IT WILL BE REJECTED CAUSE THE TRUTH HURTS

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