Carfax customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Carfax.

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Viewing Carfax customer service reviews 1 - 25 out of 162
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08
Jan

Posted by Anonymous


on 1/8/21 at 12:49PM

Yes my dad fell asleep driving his 2012 chevy Colorado in Ava Missouri back in June or July of this past year.He died in the accident but all that was hurt on the truck was a broken tie rod.My son is a mechanic and he and l came to Missouri and he fixed the truck and l drove it home afterwards.My Uncle called to get a carfax report on the truck and he was told that it had a salvage title and l want to know why because my Mom paid the truck off so she could sell it for what the value is for the truck.Everyone calls carfax and they get back to us and say it has a salvage title and that is incorrect and the truck is in excellent condition.

16
Mar

Posted by Anonymous


on 3/16/20 at 10:38AM

I was charged the incorrect amount for 1 carfax report. Carfax charged me for 6 reports and I only wanted 1. Charged $99.99 and the correct charge is $39.99. Please change this. Tony Adami

27
Jan

Posted by Anonymous


on 1/27/20 at 10:59AM

I equate CARFAX to Credit Bureau Reporting where they report innacurate information which is difficult to have corrected. And in the process of submitting your inquiry, they REQUIRE you sign away your legal rights or they won't accept your request to correct their mistake. And yes, it's their mistake as we confirmed the reported structural damage was not noted by the repair shop nor by Travelers Insurance. This is injurious to a car owner to devalue an asset without any notification or FREE Car FAx when negative information is posted, just as is now required by Credit Bureaus. CAR FAX needs oversight.

22
Oct

Posted by Anonymous


on 10/22/19 at 6:25PM

Yes I brought a used car from a Ford Dealer. The car fax wasn't true. The car had a lot of problems a month after I brought it the engine went. Why wasn't it in the car fax?

03
Apr

Posted by Oscar


on 4/3/18 at 1:31PM

Need to know about an error on my car fax

08
Jan

Posted by Ladyqe


on 1/8/18 at 12:17PM

I paid the money but got no report.

30
Dec

Posted by Shane


on 12/30/17 at 9:47AM

took a car in trade and accident report showed up afterwards. Called,emailed my rep and got no reply. Help! Shane from Baker


12/02/2015 Massachusetts

Damage Report Accident reported

Involving side impact

Involving right side impact

Involving right front impact

with another motor vehicle

Damage to front

Vehicle towed

Airbag deployed

CARFAX Airbag Tips

CARFAX began reporting this information on 07/28/2017.

24
Nov

Posted by Anonymous


on 11/24/17 at 7:32PM

I paid 59$ This week for a report I never received. Although when we fill the document for the report, we leave our Email. Easy for this company to grab money at the customer. Service really poor. For me, first and last time I gonna do business with this company.

14
Nov

Posted by Anonymous


on 11/14/17 at 5:25PM

We have several cars and have used your service in the past prior to purchase. I will not use, and urge others not to use, your service until you cease advertising on the Hannity show.

08
Nov

Posted by [email protected]


on 11/8/17 at 9:34AM

I will not play the carfax game. I'll just sue carfax and be done with it.

08
Sep

Posted by Anonymous


on 9/8/17 at 9:25AM

This a question - How do it know the auto that I purchase has not been completely submerged in water like the ones from the recent hurricane in Texas? Does your report identify these vehicles?

12
Jul

Posted by Anonymous


on 7/12/17 at 11:09AM

I yess buy i carfax for 59.99 the payment goin thru po i never receipts my history report

02
Jun

Posted by Anonymous


on 6/2/17 at 10:13PM

I just need for someone to call me yo down to Car Fax on my car and guaranteed there was nothing wrong with it but I went to trade it in to get a Nother car and they run a check on my car this car has been wrecked the framing up underneath my car is warped but y'all guaranteed It had not been wrecked so we need to get a hold of me so I know what connections I need to take I have a child and this is the only car I have to drive in the car dealer said this car is unsafe to drive

26
May

Posted by Bola Osikoya


on 5/26/17 at 12:13PM

I just registered last night to search for one car on Carfax. I was supposed to be charged $39.99 . Instead I was charged $69.99. I am about to decline the charges. Please make the adjustment on my credit card please. I only need this service for one car only.

23
May

Posted by Anonymous


on 5/23/17 at 3:14PM

Total scam I just paid tosign up to buy used car and nothing then of course the customer service phone office is closed..BS

02
May

Posted by pissed off


on 5/2/17 at 5:27PM

I am waiting for a phone call about fraud carfax or does this company hide behind a compter my name is rob my phone I want to talk to someone with aheart beat not a computer I don't use a computer as I have said in the numoris messages Iam not afraid of people like this company

19
Apr

Posted by Anonymous


on 4/19/17 at 11:23AM

Impossible to contact none who can help .......
Worst customer service ever....... April 19, 2017

11
Mar

Posted by will3hawks


on 3/11/17 at 5:01PM

Put in 3 different email addresses to include two that Carfax put in along with 3 different passwords 2 of which your website put in. Continual computer rope-a-dope; (no matter what I or your website put in, the website says it's wrong). Would like to do business with you but can't if your website continues to block me.

11
Mar

Posted by Anonymous


on 3/11/17 at 11:06AM

Please refund my paypal payment as I have tried for over 30 minutes to get the report I paid you for

and could not get so had to go to the other company and. I got a report immediately.

26
Jan

Posted by Conmie muirhead


on 1/26/17 at 12:49PM

I have signed up and paid for a car report and never received it
T. No-one answer the phone and no-one returns my calks. What's up. ???

12
Jan

Posted by Anonymous


on 1/12/17 at 1:36PM

To whom it may concern. I own a car and went to the Ford dealer to get learn facts about my own car. I got the profile history from Car Fax. The fact that was given was wrong. It stated that my vehicle was in a car accident. This statement was wrong. If possible, can somebody contact me

05
Jan

Posted by Anonymous


on 1/5/17 at 3:49PM

I need the email that you have to send to , because I paid for record for , and I did not received any email with information about.

30
Dec

Posted by Jed101


on 12/30/16 at 9:34PM

Have tried to contact them as they put a Totaled on my truck and it was never even close to totaled. Trying to rectify it and no one will call back. . Their incorrect information is devaluing my vehicle by $8000. I will have to take them to court.

28
Dec

Posted by yacine


on 12/28/16 at 6:46AM

Hi
I forget my password can not get to my account
I need help
Thanks

15
Dec

Posted by Christine Kemp-Palaigos


on 12/15/16 at 3:20PM

I've never had an accident w/ my BMW yet Cafax reflects 2 accidents erroneously- NOT ACCURATE -
Attempting to rectify the error, I found major difficulties w/ finding a contact number and no details on erroneous report followed by lack of immediate resolution - Too bad.

Viewing Carfax customer service reviews 1 - 25 out of 162
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