Read the reviews below to see the experience other people have had when dealing with customer service from Carfax.
I Had Ordered A Carfax, Several Days Ago, You Website Had Tech Difficulty No Report Send, Today I Have Received A New Password And Reentered The Vin No And Your Web Site Came On "report Is Loading" It Has Been Running On That Page For A Hour No Report. Now The Car Has Been Sold Before I Could Make A Determination From Your Report If I Wanted To Buy. You Have Charged My Credit Card And I Did Not Receive A Product. Please Return The Charge
I have been trying to get a refund for $59.99 and I talked to Samantha and she told me to send her proof that I paid this.I have not heard anything.I will just turn it over to the bank.I originally ask for info on a truck that I bought and the information was blurred,so I could not see it.So I would like a refund.Please. Thomas Louiselle
I just paid for a CARFAX report. They charged my credit card but did not give me the report. This is ridiculous that they don't even have a customer service number to speak with someone. I tried the "Live Chat" 2 times and no one came on to help me. I have also sent them an email. Now I'm contacting my credit card company to dispute the charge since they apparently can't provide the service. I needed that report ASAP.
I went to carfax to obtain a report on a vehicle. I did not receive any info. Also, I had to provide my credit card number for the report. My account was charged in spite of the fact I did not receive the info. Carfax advertises frequently to obtain the carfax report. However, carfax does not make it easy for a consumer to obtain the information. Also, I am dissatisfied that there is no direct telephone number to speak to a live rep.
I tried ordering a CarFax report on 9/29/16 and could not establish my logon. When I could not get the report I decided to seek other alternatives expecting to NOT be charged since I could not get through.
The next day I received an email from CarFax apologizing for the computer glitch and stating I could now attempt to get my sign on and to contact CarFax if my Card was charged more than once.
I check my credit card online and it was immediately charged $39.99 on 9/29/16. Did not seem to have any issues charging me $39.99, even with no assigned logon.
It is now October 5, 2016 and I have spent five days attempting to get a number to call CarFax. I get no response to my email sent five days ago, the chat function does not work, and there appears to be no way for me to get my @39.99 credited to my credit card or to speak with a live body.
I am extremely upset I was charged, never received a report, and now cannot communicate with a Customer Service Agent.
This organization has a total lack of service. Five days and cannot even reach a live body. What a joke!
I too was overcharged by CarFax. They charged me $69.99 instead of the USAA website rate of $31.99. Too may people are facing the same dilemma. It's a heck of a way to make a great profit, but they lost me as a customer in doing so. I smell a rat!
I ordered a single carfax report on pickup I was buying for 39.99 received report but credit card was charged 79.99. tried to contact thru computer site and got no responses for over a week. call customer support and was told there was nothing she could do for me and no one to transfer me to. went to their website and evidently this is a problem with them. every one said they either didn't get report or were charged for unlimited when only 1 was ordered. my credit card company checked consumer reports and found same thing. has turned into scam company. be careful.
I was also charged 69.99 for the $39 dollar plans that I purchased. I have disputed with my credit card company and they are taking careof it and making the adjustment. Tried to reach someone at Carfax and of course could not. In my research(after the fact) I found that they have a history of this. I had already paid $16.95 for a report through another service but since it did not have a lot of information I thought it must be inferior to Carfax but as it turns out that was not th case. A report is only as good as the past information reported on a vehicle. Not all wrecks get reported etc. Will not us them again.
I requested for a car report almost 24 hours ago and i have not received any. I have called and kept endlessly to await next customer person. I was readily charged almost $70. Should I consider my money lost or can I get a refund and forget your services in totality. I am a very, very disappointed customer
I just bought a car from a new car dealer. The car had 450 miles on it and I bought it as new at a significant discount, though it is a 15 model. When I checked the CARFAX (ex post facto) I found the car, the date the dealer got it delivered to the dealer. It gives an "estimated mileage" of 35,000+ miles. I assume that is just based upon the car's age and really has no relationship to the car. Is that correct?
I purchased a single carfax and was charged for five. I called the corporate office and Amy was extremely rude. She told me she wouldn't help me. She wouldn't transfer me to a supervisor. WHAT A SCAM!!
I will never use your service again and I'll be sure to tell all my friends and family how Carfax stole from me.
Hello my name is sheila Pendergrass I filled our a form for you guys and still y'all have my car as being totaled on the Carfax state farm fixed my car I don't have a salvage title I still pay a car payment I called both insurance companies they said this suppose to been off my report I keep reaching out to you guys no response I would really appreciate it if you guys could resolve this problem
I purchased a vehicle with a green title. After owning for 2 years I decided to take it to a dealership for a trade in. Dealership shows my vehicle as a total loss on carfax. Contacted Secretary of State to find out NMVTIS does not show vehicle as a total loss and carfax has incorrect information. Contacted carfax and they are still persistent the vehicle is a total loss. So they are saying Secretary of State, my credit union and my insurance company are wrong. I don't think so. I requested they correct the information and they want the insurance information from me about the supposed accident. It wasn't my vehicle at the time they say the vehicle was totaled. No insurance company will discuss someone else's claim. They are requesting information I can not provide in order to fix their mistakes. Now the value of my car is pennies for what I owe on it due to their incorrect information! Extremely frustrating.
I was charged 5499 and 3499 i could nog use jt i need a refund arturo cisneros
Dealership ran a carfax on my truck and it showed a frontend collision with air bag deployment, this never happened. how do I get this corrected. Please respond as I have no intention of not pursuing this matter even if it means the BBB or investigative news channel.
Thank you
