Posted by Anonymous
I was connected with very knowledgeable person named David about the problem with my IS-200 camera which would not connect to my desktop computer. After conversing with David about my situation, he determined the problem was with the cord that attached my camera to the computer. I was VERY impressed with his knowledge and his step by step procedure to determine the problem in my situation. He retrieved the part number for a new cord, gave it to me and transferred me to sales whereby I ordered a new cord which I am hopeful will solve my problem. I am thankful that Canon has seen fit to hire such a knowledgeable person about computers and Canon products. WELL DONE!!!!!!!!!!!!!!!!!