Read the reviews below to see the experience other people have had when dealing with customer service from Boston Herald.
Your customer service is deplorable. Once, every 2 weeks, I don't receive my home delivered copy of of your paper. I always contact your customer service, and once in approximately 8 instances have I received any response. Today, April 8, I didn't receive the paper. I would like to know why it was not delivered and why I'm not receiving a response to my complaint. Daryl Diotte, 28 Tara Terrace, Buzzards Bay, Mass.
Our family has been a customer for over 25 years. I have never been more disappointed and frustrated with the customer service I received yesterday. I left my house early in the morning to get Patriots gear for my husband and son, then I didn't come home until early afternoon. I save all the important papers. The day after the Super Bowl, IS one of those papers. We never had a paper delivery. I have cameras on my home and I watched from 4 am to 7 am... there was never a delivery. I went to 5 stores but all the papers were sold out. I called the delivery department and I was offered a credit for the day. I told her I DID'NT WANT THE CREDIT... I WANT THE PAPER! She spoke to a supervisor, and then came back to me and told me their papers were gone and I should have called earlier. I couldn't have called earlier I left my house very very early and when I came home from work there was no paper. I asked to speak with the supervisor and I was told that I couldn't. I also asked many times if they knew who my Delivery person was. They said they don't have that information. I asked again to speak with manager, I know that somebody knows who delivers my papers. I was again refused. Third time I demand it as a customer to speak with a supervisor, and I was put on hold for 40 minutes. It is very important to my family to have the paper the day after the Super Bowl win. I am sure that that was never delivered and something shady is going on. I want to call from someone in charge today. I believe after 25 years as a loyal customer I should be able to get the one paper that is very important to my family.
I love the Herald. Just wish it would be delivered as promised. New subscriber and only got two out of first five days. Am I being punished for cancelling my Globe subscription ? I decided to back you guys instead. Is this a case of "No good deed goes unpunished"?
I am getting very sick and tired of not get my newspaper I've been getting a new newspaper from you people for 14 years I always pay off in the front and when I call the people that deliver it they tell me there's nothing they can do that makes me mad I live at 260 Reservoir Ave Revere I need this to stop if I don't get my paper and tomorrow I will just ask for a refund please take care of this problem
We did not get our paper this am , I called to report it to customer service and I spoke to the nicest person! She was very professional and concerned to me. I appreciate it when I get some one who is respectful and pleasant, Her name was Doreen and she should be recognized for her pleasant personality. William Belanger. 65 lone pine path Weymouth ma,
I just talked to the nicest girl in customer service, Krista #13412. She was very professional and pleasant, my point of the call was to cancel my subscription because of all the problems I was having but after talking to her, I changed my mind. She is a credit to you.
My husband and I have called numerous times since we have not received a paper this week! You should have someone to speak with instead of total automation. Our paper delivery to 22 North Hancock St, Lexington, MA was put on hold and was to restart on Monday the 8th. We have not received any papers this week. Please acknowledge!!! Nan and Rich Goulet
I call first thing every morning and get the same recording - new delivery system and high volume of calls. Really? I don't think its the new system. I think its the new delivery person. I am a long time subscriber and never had this problem even with changes of delivery people. The new delivery person cannot seem to find my front door. He gets out of his car, stands in my driveway, and purposely, drops the paper. My front door is 3 steps away. I video taped this guy because no one would believe what goes on.
This is getting ridiculous....another day and no newspaper...pay any person the right amount to deliver the paper and you will be able to hire them...this is absolutely the worst managed problem ever. I continue to hope this will be straightened out, I've been a customer of the paper for over 25 years....If this doesn't get corrected, I will be cancelling the paper soon.
Unable to reach customer service. Dealt only with the people delivering the paper. The turnover of delivery people is too high. My 88 yr old father has been receiving his paper inside the front door for years. The new delivery folks just smile and nod when I meet them at the door and let them know how its done. Next day its out on the walk where he can't reach it.
