Boscov's customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Boscov's.

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Viewing Boscov's customer service reviews 26 - 38 out of 38
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03
Jun

Posted by Anonymous


on 6/3/14 at 1:04PM

I had my wallet lost/stolen today. I called the phone number to report the stolen credit card and the woman who answered could not have been more helpful. She expressed her condolences and was so nice. GREAT JOB. I've been a BOSCOV's customer (she reminded me) since 1998 and now I really don't shop many other places at all. Boscov's has the clothes/shoes/undergarments/etc that I like and need. The staff has almost always gone above and beyond to help me. I also get my hair cut at the hair center there, and that's been a good experience as well. Boscov's in Pottsville is a great store. Thanks to all of your staff there. You make shopping FUN!

01
Apr

Posted by Anonymous


on 4/1/14 at 11:49AM

A security tag was left on something I purchased (by a very rude cashier who made me feel as if I was bothering her when I asked to be rung up). When I returned to have it removed I bought something else and ANOTHER security tag was left on. On my 3rd visit to have the tag removed the cashier did not speak to me and was talking poorly about another customer with the stock guy the entire time she was ringing me out. No thank you, goodbye or anything. Again as if I was bothering her. Worst customer service of any store I've shopped in.

13
Sep

Posted by Anonymous


on 9/13/13 at 6:58AM

Since the store you had at Marley Station is still empty would you come back. I love your store but there is none around me. I know lots of people I talk to miss your store. JC penny and Sears are at Marley but they have really gone down hill. Please think about re opening the store at Marley Station Glen Burnie Md.

Judy Rhodes

16
Aug

Posted by Anonymous


on 8/16/13 at 10:41AM

I just tried to call customer service to have a payment taken out of my account. I could not get my call to answered by anyone, in fact the phone would not even ring on your end. Lousy phone service as well as customer servise.

25
May

Posted by Anonymous


on 5/25/13 at 4:48PM

I am a long time customer of Boscov's Exton, Pa store.

I would like to comment on Michael Carey manager of the Shoe Department.

Michael always is pleasant and helpful. On my visit today, although the department was very busy, he stopped what he was going to help me find the perfect sneeker and size for my need. This isn't the first time he has done this.

He is an asset and credit to your store and his customer service skill is exceptional.
I Love my Boscov's!!!

08
Apr

Posted by moorestown nj


on 4/8/13 at 11:34AM

moorestown store

I have been shopping many years and have never had such good service inthe women' accessories dept,socks,slippers ,etc
I believe the young womsn's name was evonne or yvonne. She went ou tof her way to find the right size of boots for me making several trips to the storeroom..She wa beyond helpful and should be recognized.

thank you Claire Scott

02
Jul

Posted by cpsappleh


on 7/2/12 at 4:36PM

July 1, 2012 I made a return in the appliance dept.
I purchased a clock radio and returned it. I am hoping
this gets to the proper person.....C Richard Garlick, Jr.
did the transaction. Prior to my transaction, he was helping another family with their question about the recent purchase of a TV....He is one of the finest salespersons you may have....he was very clear in his helping them and informative for all their needs. So with my return, he was equally helpful and did the transaction quickly with a smile and I felt happy to see he looked at his customers with concern and treated them so personally. I trust you will acknowledge his abilities and keep a salesperson like Richard for years....he is truly an asset and I would be disappointed if I didn't have him help me the next time.....Sincerely, Collette

03
Apr

Posted by ConnieEgg12


on 4/3/12 at 11:12AM

HI
I had missed my March payment by 1 date and was charged a $25.00 late fee. Now I find that I was charged ANOTHER $25.00 late fee for the late fee - so my balance due is $50.00. When I called Customer Service to see if anything could be done, I was told they can only reverse ONE fee in a year. I know this is my fault because I failed to call when I found the first statement with the $25.00 late fee on it and missed the posting date but I can't believe you add late fees to late fees without making any contact with the person. On occasion, when I've missed the due date on another card, they call and ask if there is a problem because my credit is good. I usually pay on time and pay well above the minimum payments. If you would check your records you could see the thousands of dollars I used to spend at BOSCOV's but as of today, I have closed my account and will send you the $25.00 fee if that's they way you want it. Your loss - Kohl's is right up the road. if you can relax the RULES once and reverse TWO fees, let me know and you can issue me a new card. If you can't I'll send the $25.00 and shop elsewhere.

Thanks
COnnie Egenrieder

26
Jan

Posted by PC


on 1/26/12 at 8:46AM

I'm trying to call regarding a problem with my bill. When I hit the number for that service, nothing happens. The phone goes dead and no connection is made. I need a person and cannot get one.

29
Nov

Posted by ha2215


on 11/29/11 at 7:29AM

In the last two years I have spent over $2000.00 at Boscov's. These purchases consisted mostly of jewelry which requires me to bring it back twice a year for cleaning and checkup with the warranty I purchased. On Nov. 26,2011 I took the jewelry to Boscov's in your Dover Delaware store at about 10 a.m. A lady(?) named Carol (approxamately 50 to 60 years old) told me that she was by herself and the she would have to take care of the people buying first,even though she did not give me a chance to tell her that we were also shopping for engagement and wedding rings. There were 4 or 5 other sales people at the other jewelry counters. When I asked how long it would be she barkes 10 to 15 minutes. After almost 1/2 hour another employee who noticed how long I had been waiting came over and took care of me even though there were shopping customers waiting also. Unfortunately I will still have to come to your jewelry deptartment twice a year to keep my warranty in tack but I won't be bringing any new jewelry. By the way I did buy engagement and wedding rings at Zales where we were treated with respect>

26
Nov

Posted by Sportz1899


on 11/26/11 at 1:45PM

Dear Sir;

I am a loyal Boscovs shopper, and over the years have truly enjoyed shopping at your store. I might also add that this is the first time that I have ever written a letter complaining about customer service to any department store. I hope that you will agree that my experience warrants some attention.

I visited your store at the Neshaminy Mall this morning at around 7:15 AM. I am an early shopper and enjoy the early bird specials offered by various stores. I purchased several items in your men's department, and then I made a seperate purchase of a flashlight for only $0.99. I had seen a sign as I entered the door that the first 200 shoppers who purchased $10.00 or more would be given a Santa plate in the auditorium. I knew that my daughter who was home from college would enjoy it, so I headed up to the auditorium, both recepits in hand to get my plate. In the auditorium there was only one other customer, myself, and the sales clerk. I'm sorry I did not get the clerk's name, but she was approximately 70 years old. I handed her my receipt that had the purchase totaling over $10 and asked politely for the plate. The female clerk literally growled at me saying, "Give me your receipts." I attempted to explain to her that the other receipt was ineligible for the promotion (it totaled only $0.99), but at that point she reached out and literally grabbed it out of my hand. I was shocked, and asked her why she did that. She continued to growl (not politely explain) that customers are always trying to rip her off. At that point, I told her that she was inexplicably rude for grabbing something out of my hand. Her demeanor never changed.
She continued to growl, and never offered an apology for her behavior.

I understand that customers may try to take advantage of your promotions. I certainly am not one of them. However, your clerk assumed I was and treated me with an extreme amount of disrespect. There were many polite and appropriate ways to handle this situation. She chose to simply be rude, bullyish, and disrespectful.

I left your store totally infuriated and went to Macys where I was greeted and assisted by friendly and helpful cashiers.

You have just lost a very loyal customer.

Claire Donald
Yardley, PA

07
Sep

Posted by Anonymous


on 9/7/11 at 12:48PM

I have recieved a notice in the mail about my "rights" as a Boscovs cardholder. I AM NOT A CARHOLDER.

I have for the past hour been trying to reach A PERSON...A REAL PERSON...to tell them that whoever is using a card with my information and name on it (RAYMOND MINNICK)has been falsely gotten and that Boscovs will be solely responsible and liable for ANY PURCHASES on that card. INSTEAD OF GETTING A REAL PEROSN I KEEP GETTING ROUTED THROUGH 'THE SYSTEM'AND NOT ONE PERSON ANSWERS THE PHONE

The hi-tech way of communicating that Boscovs OPTS TO use...STINKS !!! My hope is whoever has that card in their possession with RAYMOND MINNICK...RUNS UP CHARGES ON IT THAT BOSCVS HASTO ABSORB !!!

I'VE MADE MY EFFORTS TO COMMUNICATE, BUT BOSCOVS HAS FAILED IN THEIRS.

RAYMOND MINNICK

16
Feb

Posted by Anonymous


on 2/16/11 at 11:08AM

"Training" provided to customer service does not include the threatening information sent by HSBC to anyone who made the mistake of having a credit card with this "store" years ago.
SSN, income, medical information are sold to the highest bidder with no ability to opt out.
quote: "When you are no longer our customer we continue to sell your information as described in this notice. "

Viewing Boscov's customer service reviews 26 - 38 out of 38
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