Blue Cross Blue Shield of Florida customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Blue Cross Blue Shield of Florida.

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Viewing Blue Cross Blue Shield of Florida customer service reviews 1 - 25 out of 40
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03
Feb

Posted by Michelle


on 2/3/23 at 9:12AM

Have called customer service 4x this morning & not 1 agent can comprehend anything I've asked. I repeated myself 2 to 3 times and even requested to speak to a supervisor, they stated that a supervisor will call me back in a couple of minutes it is been 2 hours now, so I called back once again to request a supervisor and they said oh he's been in a meeting. He will call you back. I guess that's their way of blowing customers off.

Not sure where they get these agents, from probably somewhere south of the border, because not one of them can comprehend English! I simply asked a question as to where I could find some thing in their policy or if they could confirm it is in their policy and no one could answer it for me.

06
Feb

Posted by Anonymous


on 2/6/17 at 2:55PM

Worst insurance!!! So desappointed!! Never answer the phone they charge my bank account 3 times my premium in a month had to stop automatic payments. My plan doesn't match what I've been told . No one to talk to get the right answers . Very bad, incompetent and untrained customer service
I here stuked with a very expensive plan that don't match my request and that I paid 2286 $ per month for 2 people it's outrageous
Can't wait 2018 to switch to insurance

01
Jan

Posted by Hillary


on 1/1/17 at 5:51PM

I need a breast biopsy and still don't have my ID card and can't print them from their web site bc they have last years policy on there. Many problems with this company and their customer service reps don't seem to want to help you at all.

01
Jan

Posted by Carol S


on 1/1/17 at 8:48AM

This is the worst healthcare system. I have an emergency and my new plan is not on line yet so I don't have a number. There is no 24 hour line. This is ridiculous. I will be changing as soon as I can.

04
Mar

Posted by Anonymous


on 3/4/16 at 7:58AM

I am a Florida Blue member. I have been experiencing a horrific time trying to contact you regarding my updated checking account information. Your representative yesterday said my account was current and fine. Today your representative said I only have dental insurance coverage and could not forward me to someone who would help me. I NEED MY AGENT, KATHE CLARKSON IN SARASOTA, FL, TO CALL ME ASAP. I AM GETTING NOWHERE! I NEED HELP NOW! NAME IS DONNA J. BORON. PLEASE CONTACT ME IMMEDIATELY!

20
Jan

Posted by Anonymous


on 1/20/16 at 10:48AM

1/20/2016....I have been on the phone with blue cross blue shield for 4 hours trying to cancel a medicare flan f policy which I applied for on 1/19/16, within 24 hours. I have been unable to reach anyone that knows what to do, been transferred multiple times, placed on hold for 45 minutes...do not recommend this insurance company to anyone.

05
Jan

Posted by Debbie


on 1/5/16 at 12:30PM

I signed up for Florida Blue and paid the first month's premium on 12/07/15. It is now 01/08/16 and I still don't have a member ID card, nor an Evidence of Coverage. I called last week to request it. The man I spoke with gave me my member ID number but couldn't tell me when my card and EOC will be sent. I know the Insurance Commissioner requires insurance companies to provide this within a certain timeframe. Florida Blue has failed.

30
Dec

Posted by KatFur


on 12/30/15 at 8:24AM

I recently purchased a policy with you and I wish I had known how poor your customer service was before I bought it.
There is no where on your website for contacting customer service. I have been on perpetual hold for over half an hour
Several days now. Nobody answers the phones! I would like to set up a debit payment but I refuse to sit on hold forever.
Would you please have someone contact me to set this up?

18
Nov

Posted by BuckeyeJoeR


on 11/18/15 at 12:43PM

So im new to Florida from Ohio but knew the Blue Cross Blue Shield name so signed up. To my surprise apparently Blue Cross does not take payment over the phone via Debt card. They will if I give them my checking account info. Or I can go to a CVS and pay..lol. Is Blue Cross in this century even, it is not the year 2000. I haven't used checks in years and I won't be going every month to CVS to pay a bill. OMG accept debt payments over the phone. Charge the $2 extra but join 2015. I Had no plans to change providers but now I certainly do. Wake up stop living in the past and join the rest of the world. You are to big of a company to not accept all forms of payment. Plus attempts to speak to a operator is crazy as your system won't reconcile 0 or live person or operator. It just kicks you out and hangs up. What horrible service and abilities.

20
Aug

Posted by Anonymous


on 8/20/15 at 7:41AM

I Have Been Working On #1 Patient All Week, And I Have Gotten Absolutely Nowhere. This Is The Absolute Worse Customer Service Setup I Have Ever Come Across!

22
Apr

Posted by Anonymous


on 4/22/15 at 8:51AM

Florida Blue for providers is horrible. More times than not, when you call them you get a recording that due to overload of calls please call back later and hangs up. When you try to use their portal via Availity for anything other than eligibility you get errors or you get a TID # but when you call with the TID # for "fast pass priority" it never recognized the #! They are the pits.

26
Feb

Posted by Anonymous


on 2/26/15 at 12:45PM

oh. my. gosh.
you call, choose the number based on need (which was 1), and it disconnects.
every time.
awesome.

28
Jan

Posted by Anonymous


on 1/28/15 at 1:24PM

I've just wasted so much time calling Florida Blue and all they have done nothing except for transferring me back and forth between two departments. THEY HAVE ABSOLUTELY POOR CUSTOMER REPRESENTATIVE SKILLS AND THEY SHOULD BE ASHAMED OF HOW POOR THEY COMPANY DEALS WITH PROBLEMS!

29
Dec

Posted by Anonymous


on 12/29/14 at 7:44AM

I Have Spent Weeks Dealing With Fl Blue This Company Is The Worst Ever!
Wish I Never Chose Them.

18
Dec

Posted by Linda


on 12/18/14 at 7:11AM

I received a letter from the Graham Group, LLC regarding money in the amount of $371.55 owed to my deceased mother, Mildred C Jolly. This is money from an premium refund account. The address stated where she lived was, Can you give me any information regarding this refund?

Linda L. Olson, daughter

13
Nov

Posted by Anonymous


on 11/13/14 at 10:14AM

I called to get some information about health plans, was put on hold for 15 min then someone said the would call me in 5 business day, what a joke

02
May

Posted by Joevette57


on 5/2/14 at 6:56AM

Customer service simply does not exist. I am locked out of my account. I am currently on hold for 90 minutes. SUCKS!!!!

07
Mar

Posted by FlaBlue Commando


on 3/7/14 at 2:17PM

I HAVE CONTACT INFO FOR PRESCIPTION COVERAGE.

After many calls "within the system" at Florida Blue I finally got prescriptions authorized at least temporarily. It saved me about $700 out of pocket. Of course I'm told to just pay and I will get a refund. Since I also paid my premium I didn't have the extra $700 to spend.

13
Jan

Posted by timjax9


on 1/13/14 at 9:29AM

absolute joke of a company. Applied and paid for coverage thru bank draft on 12/4/13. Since then have been unable to confirm coverage or receive ID card or even an ID # to give to my doctor. Have called 9 different numbers, spoken to 7 different reps, been on hold for hours at a time and still no resolution. Only easy process was the bank draft for 1200.00. INEXCUSABLE!!!!!!!!!!!!!!

10
Jan

Posted by Anonymous


on 1/10/14 at 8:56AM

On 1/6/14 I contacted BCBS to find out the reason my payment for insurance for my daughter and myself cleared on 12/31 (as of 1/10/14) I do not have a welcome packet or insurance card. Below is a recap of my customer service experience to resolve this issue. Needless to say, I am not pleased with the lack of service or being placed on hold for a total of 3 hours on 1/6/14. Not to mention, no one can find my account or provide any information regarding my account.

Below is a recap of my customer experience on 1/6/14:
* Called 1/6/14- on hold from 9am-10am CSR transferred my call to the ACAMarketplace/The ACA rep me advised BCBS needed to handle.

* Called back BCBS on 1/6/14-on hold for from 10am-11am CSR could not find my information despite the fact the payment cleared my bank on 12/31/13.

** I was again transferred to BCBS billing and the systems were down. The billing representative advised me to call back later this evening at this number 855-520-5736 . I was also told the hold time would not as long as this morning.

** When I returned from work at 7:30 pm. , I called the recommended number. After being placed on hold for 2 hours, I finally spoke with a CSR and they advised me I should receive a card by 1/7/15 .

*As of 1/10/14 I still have not received a welcome packet or insurance card. My daughter also enrolled and has not received a card or packet.

07
Jan

Posted by Anonymous


on 1/7/14 at 11:59AM

Applied for and paid for a policy on 12/15/2013.The premium was debited by Fl. Blue on 12/19/2013.We have not received a member id card and fl. blue says there is no member id. I have contacted the dept. of insurance regulation for the state of florida.They advised to wait till 12/20/2014 at which point they will get involved.You took our money and ripped us off for $600.I will not let this go and the state assued me they won't either.

06
Jan

Posted by SusanInSFL


on 1/6/14 at 10:09AM

Up until November, they were fine. Suddenly, they are incompetent with systems that never update nor work, with voice prompts that don't finish a sentence, nor do they capture information. I've spent countless hours over the past weeks to simply pay them for the new policy chosen through the healthcare.gov site. They act like they were not prepared. Hmmmph...they had months to prepare while the government fixed their site.



I cancelled my existing $900 per month effective 12/31 and they say the new coverage is effective 1/1 but, I have to pay by the 10th. 7 days since I talked to them and they still can't get me to someone who can take payment. Plus they didn't make it poossible to pay using their online site. (Oh, and I've not received the refund they owe me yet from the cancellation).



The government site was a breeze. Blue Cross Blue Shield? Anything but! They are acting as if they're the only choice out there. Oh wait! In our area, they ARE the only choice out there.

16
Dec

Posted by NameXX


on 12/16/13 at 6:01PM

It is a very terrible experience to call. The call was held up for a very long time. The agent had no connection with their billing department. Agent provided an inoorrect form to fill out. Its been 3 weeks to correct a billing problem and nothing was corrected to date.

02
Oct

Posted by Samantha1


on 10/2/13 at 7:10AM

Horrible customer service for the providers it is such a shame knowing people actually pay for this horrible insurance. I would opt not to have any insurance than to take BCBS Florida. I wish they would stop OUTSOURCING and provide AMERICANS more jobs rather than giving them away to other countries!!!

12
Sep

Posted by Atef


on 9/12/13 at 6:31PM

Just an hour ago, after readıng the complaıns of customers, I called the customerservıces and my call answered rıght away by Debra H. She was so helpful, patıent, and very well prepared for all my questıons and her Englısh was excellent. I felt lıke wrıtıng thıs because I was really ımpressed wıth the servıce I got specıally after readıng all those negatıve comments.Thank you Debra...

Viewing Blue Cross Blue Shield of Florida customer service reviews 1 - 25 out of 40
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