Flag Blue Cross Blue Shield of Florida Customer Service Review

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On 1/6/14 I contacted BCBS to find out the reason my payment for insurance for my daughter and myself cleared on 12/31 (as of 1/10/14) I do not have a welcome packet or insurance card. Below is a recap of my customer service experience to resolve this issue. Needless to say, I am not pleased with the lack of service or being placed on hold for a total of 3 hours on 1/6/14. Not to mention, no one can find my account or provide any information regarding my account.

Below is a recap of my customer experience on 1/6/14:
* Called 1/6/14- on hold from 9am-10am CSR transferred my call to the ACAMarketplace/The ACA rep me advised BCBS needed to handle.

* Called back BCBS on 1/6/14-on hold for from 10am-11am CSR could not find my information despite the fact the payment cleared my bank on 12/31/13.

** I was again transferred to BCBS billing and the systems were down. The billing representative advised me to call back later this evening at this number 855-520-5736 . I was also told the hold time would not as long as this morning.

** When I returned from work at 7:30 pm. , I called the recommended number. After being placed on hold for 2 hours, I finally spoke with a CSR and they advised me I should receive a card by 1/7/15 .

*As of 1/10/14 I still have not received a welcome packet or insurance card. My daughter also enrolled and has not received a card or packet.


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