Flag Blue Cross Blue Shield of Florida Customer Service Review

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Up until November, they were fine. Suddenly, they are incompetent with systems that never update nor work, with voice prompts that don't finish a sentence, nor do they capture information. I've spent countless hours over the past weeks to simply pay them for the new policy chosen through the healthcare.gov site. They act like they were not prepared. Hmmmph...they had months to prepare while the government fixed their site.



I cancelled my existing $900 per month effective 12/31 and they say the new coverage is effective 1/1 but, I have to pay by the 10th. 7 days since I talked to them and they still can't get me to someone who can take payment. Plus they didn't make it poossible to pay using their online site. (Oh, and I've not received the refund they owe me yet from the cancellation).



The government site was a breeze. Blue Cross Blue Shield? Anything but! They are acting as if they're the only choice out there. Oh wait! In our area, they ARE the only choice out there.


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