Posted by Joevette57
Customer service simply does not exist. I am locked out of my account. I am currently on hold for 90 minutes. SUCKS!!!!
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I HAVE CONTACT INFO FOR PRESCIPTION COVERAGE.
After many calls "within the system" at Florida Blue I finally got prescriptions authorized at least temporarily. It saved me about $700 out of pocket. Of course I'm told to just pay and I will get a refund. Since I also paid my premium I didn't have the extra $700 to spend.
absolute joke of a company. Applied and paid for coverage thru bank draft on 12/4/13. Since then have been unable to confirm coverage or receive ID card or even an ID # to give to my doctor. Have called 9 different numbers, spoken to 7 different reps, been on hold for hours at a time and still no resolution. Only easy process was the bank draft for 1200.00. INEXCUSABLE!!!!!!!!!!!!!!
On 1/6/14 I contacted BCBS to find out the reason my payment for insurance for my daughter and myself cleared on 12/31 (as of 1/10/14) I do not have a welcome packet or insurance card. Below is a recap of my customer service experience to resolve this issue. Needless to say, I am not pleased with the lack of service or being placed on hold for a total of 3 hours on 1/6/14. Not to mention, no one can find my account or provide any information regarding my account.
Below is a recap of my customer experience on 1/6/14:
* Called 1/6/14- on hold from 9am-10am CSR transferred my call to the ACAMarketplace/The ACA rep me advised BCBS needed to handle.
* Called back BCBS on 1/6/14-on hold for from 10am-11am CSR could not find my information despite the fact the payment cleared my bank on 12/31/13.
** I was again transferred to BCBS billing and the systems were down. The billing representative advised me to call back later this evening at this number 855-520-5736 . I was also told the hold time would not as long as this morning.
** When I returned from work at 7:30 pm. , I called the recommended number. After being placed on hold for 2 hours, I finally spoke with a CSR and they advised me I should receive a card by 1/7/15 .
*As of 1/10/14 I still have not received a welcome packet or insurance card. My daughter also enrolled and has not received a card or packet.
Applied for and paid for a policy on 12/15/2013.The premium was debited by Fl. Blue on 12/19/2013.We have not received a member id card and fl. blue says there is no member id. I have contacted the dept. of insurance regulation for the state of florida.They advised to wait till 12/20/2014 at which point they will get involved.You took our money and ripped us off for $600.I will not let this go and the state assued me they won't either.
Based on 239 votes.
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