Posted by Michelle
Have called customer service 4x this morning & not 1 agent can comprehend anything I've asked. I repeated myself 2 to 3 times and even requested to speak to a supervisor, they stated that a supervisor will call me back in a couple of minutes it is been 2 hours now, so I called back once again to request a supervisor and they said oh he's been in a meeting. He will call you back. I guess that's their way of blowing customers off.
Not sure where they get these agents, from probably somewhere south of the border, because not one of them can comprehend English! I simply asked a question as to where I could find some thing in their policy or if they could confirm it is in their policy and no one could answer it for me.