Aflac customer service

Quickly locate Aflac technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Aflac page at any time.

Leave a Comment
Update this Listing

Customer Service

Update this Department Add a Comment

Phone: 800-992-3522

  • How to reach a live person:
    • Press # four times to speak to a customer service rep
  • Hours of Operation:
    • Mon-Fri: 8am - 8pm
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

01
Apr

Posted by Anonymous


on 4/1/17 at 1:11AM

My name's Juanique Williams i need help. I have been AFLAC customer sense 2008. I file a claim on March 15 2017 on policy Accident . Im still have not been paid for this claims. Everytime a call Customer service the reasons why someone tell me sometjing different. I was injury on Dec 17 2016. Now im told they need the original doctor's note when i was injury. I faxed all the information after my surgery. Please call me this is out of hand. I dont understand who's audition the paperwork. Thanks for your time.

01
Dec

Posted by Anonymous


on 12/1/16 at 6:49AM

Faxed a 27 pg claim on 11.25.16. Have not been able to reach you
to see if you received it. Have tried everything! Can't afford to fax it again. HELP!

31
Oct

Posted by Anonymous


on 10/31/16 at 1:56PM

I will NEVER use Aflac again. I've been getting the runaround about my short term disability for the last month. I've never received a copy of my policy and they keep changing how long my policy has to be in effect in order to claim. And then they are coming up with preexisting condition....uhhh it was a total knee replacement..

24
Oct

Posted by Sam


on 10/24/16 at 11:33AM

It is virtually impossible to get in touch with a live person under 20 minutes. They are understaffed at BEST. You cannot find an alternate number to simply reach an operator. And... it they are trying to weasel out of paying on a claim on a technicality. Aflac's customer service sucks donkey balls.

23
Aug

Posted by Santa Barbara Beach


on 8/23/16 at 1:38PM

Wonderful help, they stayed with me until all matters were resolved perfectly, not part way, all the way. So nice to hear them call me sir or by my last name, yes please and all the proper things our mother's taught us to do. Just love calling customer service and getting people here in the USA that ask how you are, what may they do for you and just find time to shoot the breeze while they are researching your issues. It made me feel like I was family, like they were concerned, and like they had my back. What a wonderful experience. Even the nice folks like Tiffany in the Tech department was a joy. Thanks to all of you nice folks, be safe and may each person that calls get this kind of service. Outstanding!

View all 85 Aflac customer service reviews »
Customer Service Ratings

Based on 92 votes.

3.1

Get Immediate Help

Have a Aflac question? Get immediate Aflac support from HelpOwl.com.

Got an Idea?

Have an idea for Aflac? Submit, rate and comment on Aflac ideas by visiting IdeaIncite.com.

Corporate Office

Locate the Aflac corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Aflac customer service rankings, employee comments and much more from our sister site.

Hours of Operation

Find Aflac hours of operation for locations near you!. You can also find Aflac location phone numbers, driving directions and maps.

Aflac customer service news
Chris Young Presents First Ever Aflac ACM Lifting Lives Honor

The crowd went wild as Academy of Country Music Award's Male Vocalist of the Year nominee Chris Young took the stage at WME's BASH at the BEACH to present the first ever Aflac ACM Lifting Lives Honor to Judith Pinkerton —a music therapist selected for ...

The Academy of Country Music Partners With Aflac to Present First Ever Aflac ACM Lifting Lives Honor

The Academy of Country Music has officially announced a partnership with Aflac for an incredible new award. The charitable arm of the academy, ACM Lifting Lives, is teaming up with the voluntary insurance company to present the first-ever Aflac ACM ...

Sneak Peek - Aflac Signs On as Sponsor of Disney XD's DUCKTALES Animated Series

Get ready to quack up - Aflac, the leader in voluntary insurance sales at the worksite in the U.S., has signed on as the sponsor of Disney XD's hit new animated comedy-adventure series, DUCKTALES. As part of the agreement, the two companies have ...

Related Companies

Listings for companies similar to Aflac: