Bally Total Fitness customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Bally Total Fitness.

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Viewing Bally Total Fitness customer service reviews 1 - 25 out of 195
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25
Nov

Posted by Anonymous


on 11/25/17 at 2:09AM

I was a coustermer at belly since 2009 I went to cancel my membership at the location on pictkin ave Brooklyn ny and I was told to go on line and cancel when I went to the website I cancel I got no info back I call the 1800 number that they had on the website and they say I have the wrong number I check again on website they no other number I wen back to the gym on pictkin I told the girl she say don't worry they will send you something on your email I received nothing a collection agency call me on Sally behalf I told them I have no account with Sally now it is 2017 and the start garnishing my money on the 11/12/2017 I would like you to stop garnishing my money if not I would go further than this how can you go to court with out notifying me and lawyers told a collection agency to garnish my money 2 thousands and change I am getting a lawyer my email is [email protected] please stop this madness I am very mad about this any one read this and you know a lawyer please email me asap

09
Jun

Posted by Anonymous


on 6/9/17 at 3:03PM

I am a former employee that had 401k. I need to find that account

18
Dec

Posted by Anonymous


on 12/18/16 at 6:18AM

Ballys Fitness put a lien on my title to my vehicle. And I'm unable to salvage my truck. 1991 dodge dakota.can you assist me at all with any info. Or what I'm suppose to do to get lien off my title. Barbara Jones. Thank you.

14
Dec

Posted by Anonymous


on 12/14/16 at 2:15PM

I'm a Bally member & would like to complain about the mgmt. of the club at the Penn station location in NYC. The pool & spa area has been closed for over 6 mths & no one knows when it will reopen or if it will reopen! One of their elevators has been down for a month with no repair being done. Also, they take a long time to repair down machines. Someone should look into this!

01
Nov

Posted by Anonymous


on 11/1/16 at 6:29AM

I have cancelled my membership. Spoke to one of your customer representatives 1 month ago. She said it will all be cleared up.. Sent a final check and now be contacted by an outside 3rd party. I am not happy on how you guys are handling this.

03
Oct

Posted by None


on 10/3/16 at 3:09PM

I cannot cancel my membership through the telephone number given

12
Sep

Posted by Cloty Cintron Olivencia


on 9/12/16 at 12:43PM

For a long time I have tried to contact your corporate office to no answer I have a membership been paid thru my ckg acct and you continue to deduct dues that I no longer use for your services, actually I am a retired woman and have not used your facilities in many years however all my effort for your billing dept to cancel was to no avail I tried calling your 800 num and was redirect to different web sites that doesn't help me. Once more I will expect some answers before I have no other choice but go into litigation with Bally Fitness. Thank you for your prompt response.

02
Jul

Posted by Ballys


on 7/2/16 at 1:49AM

I was trying to take a photo of the Cromwell and surrounding properties from a staircase on the north side of the ballys casino. When I was confronted I turned the camera to document what was going on behind me. The security guard proceeded to harass and radio in my activity which I have no problem with. The problem I have is that he tried to trespass me from the property, called in my room in which I paid my hard earned money to stay. I feel I was harassed and intimidated from the people you count on to protect your property. I understand you probably don't care about my business anyway because you can capitalize of other people, but realize that the average people coming to your casino are more important than your high rollers. Your security guards are bullies which I agree is a great way to proteuct your facility, however you can believe that if it happens again I will document and post the video of which your facility operates. I'm sure you don't care but that stock price will care and I'm asking you to please rectify the situation you have with your employees before your investors find out it's a problem.

20
Jun

Posted by Joanie


on 6/20/16 at 8:06AM

Can you fi d my member ID. I was member from 1989 to 2008 approximately. My previous name/address

Joan a nocera




I joined in florida then continued in east providence

08
Jun

Posted by Anonymous


on 6/8/16 at 1:54PM

I Just Got One Bluetooth Bathroom Scale And It Would Not Let Me Set-up On My Lg3 And The Android 5.01 And In The Instructions Manual It Said That The Android Had To Be Above 4.3 Can You Please Send Me Information On How To Set-up I Also Download The App For The Scale.

12
Feb

Posted by Anonymous


on 2/12/16 at 7:48PM

I Was A Member For A Very Long Time And Was Wondering If There Was A Membership That Would Be Offered As A Renewal. I Do Know That It Is Now 24 Hour Fitness And Have Not Looked Into Joining 24 Hour But Would Like To Know If You Have An Offer Of Renewal That Includes 24 Hour Fitness Or Just A Ballys.

30
Jan

Posted by Anonymous


on 1/30/16 at 8:26AM

What resistance r the red tubing/weights

27
Nov

Posted by Anonymous


on 11/27/15 at 5:46PM

I not happy with Bally fitness in Albany by because they used my debit card with out me give them authorities to it not fair they are not great people working there and when u tell the not to use my card they don't listen and they change my card it very unfair I wish they close all ballys

20
Oct

Posted by Anonymous


on 10/20/15 at 11:19AM

I also have been charged continuously for a canceled account. I don't see what the issue is. The first time I canceled my account, I paid the fee, turned in my card and then was still billed for months. I canceled the account again recently and am still being billed. I actually just got contacted by their third party billing service ABC Financial about a fee that I have not paid. This gym is not worth the hassle or the low fees. I would never sign up again nor recommend Bally Fitness to anyone.

12
Aug

Posted by Oreganleo


on 8/12/15 at 7:14AM

As always, terrible billing practices. I don't know why I thought it was going to be different this time. I was over billed for a canceled account. Fun times.

23
Mar

Posted by Anonymous


on 3/23/15 at 9:54AM

How come No one Answer your Customer Support têlephone

18
Mar

Posted by Anonymous


on 3/18/15 at 10:25AM

The customer service here is absolutely terrible! I asked for a manager after Sarah (rep) was so RUDE and was told there is NO customer service manager and she hung up on me. Called back and got Herman on the phone.. Same outcome.

I believe they make it incredibly difficult so you will just give up after so much frustration. All I wanted was proof that I "signed" up for the payment option they took upon themselves to enroll me in.

10
Sep

Posted by Anonymous


on 9/10/14 at 6:33AM

I am very displeased with Bally Fitness in Union route 22 The corporate came in and change the equipment and took the equipment out The new equipment is to light it moves around when you use it all the leg equipment that was white and chest machine was removed everyone is is complaining but myself I can't even get my work out done I'm asking if you can replace the old machine if not I have to go elsewhere

22
Jul

Posted by Anonymous


on 7/22/14 at 10:59AM

My parents cancelled their memberships at least 6 years ago due to poor health my father died 2 years ago we no longer have an agreement due to the length of time. of the cancelations of both memberships. The names on the contracts Homer Brown and Elfriede BrownMy mom got a bill for both memberships from a collection company I would appreciate that you clear up this issue ASAP due to the undue stress that this puts on my mom. Please email me at My name is Evelyn Rath. I hope thi issue can be resolve.Your company needs to keep better records and make sure you don't list names active that have canceled.. If this does not get resolved guickly I will look into other action for the undue stress that this has caused my mom. Please send conformation to my email address above

12
Feb

Posted by Camille


on 2/12/14 at 7:50AM

I have been a member of Bally Total Fitness for years, the club in Lakewood Colorado was good. A few months ago they stopped having a cleaning crew in the morning, and obviously at night. I am a member that arrives when the doors open, the ladie...s locker room is so dirty you do not want to walk on the floor after your shower. The showers have hair stuck to the walls, this morning there was a dirty diaper in the showers! The area where you do your hair has trash and heaven knows what else on the counters. There is no paper towels so you can not wipe it off. This morning we heard the big wigs were coming in so as we were leaving we noticed a cleaning crew coming in for their arrival. Really sad that they are going to come in and think this is how this club looks all the time. We have left many notes in the suggestion box and nothing has changed. Many pieces of equipment are broken, you dont want to sit or get down on the floor it is so dirty. I really wonder at what point this is a health hazard???

16
Jan

Posted by j2theroe422


on 1/16/14 at 6:49PM

my name is janet Fernandez. The membership is under my son's name fausto Fernandez. However, the payment of @29.00 is made through my checking acct with chase on the 9th of every month.
I went to Bally in Bayside Queens, NY to update debit card information also made a $29.00 payment in cash for the month of January. This payment was due on the 9th of January. On January 15th Bally withdrew @29.00 payment and my checking acct was overdrawn, I was charged #35.00 insufficient fee by Chase Bank. The next payment was not due till February 9th. I want to be reimburse for the insufficient fee and premature payment.

20
Dec

Posted by Y@xtremely disappointed


on 12/20/13 at 3:41PM

BEWARE! They will steal your money out of your bank without your authorization. They will try to get you to renew with an annual fee of $99, then take another $119.88 three months before the annual membership expires, even when you don't want to renew again. "Any" debit card no. you have given them, and you have not been a member for years; they will still run it and deduct from your account without your authorization or acknowledgement; and it takes approx.four weeks for them to agree to putting it back into your account, and when they do that, they will cancel your membership at the time of the refund. The owners are only investors that don't care about you as a member; they just want your money and too cheap to hire cleaning staff.
Nursing homes are cleaner than Ballys and nothing in the Arvada gym works; pool not heated, jaccuzzi broke, scales and clocks broken and staff knows nothing about customer service or about health and fitness; and the manager is too busy for any member concerns. They went to $10 a month now because they can not retain their current members, and the new members will soon find out how bad this company practices business.

17
Sep

Posted by Anonymous


on 9/17/13 at 10:09AM

Service is horrible! No access to a representative. Thanks for the above tip to press "2 then 4, #, # and then operator) i was able to finally select to speak to a representative of course my wait time is 40 mins. Let's see if I get through!!

22
Aug

Posted by TB


on 8/22/13 at 11:24PM

I recently was solicited by a man outside if Bally in Albany, NY. I told him I needed to go upstairs to get my daughter from a store she was in he continued to coax me into the gym. I said no to joining their gym repeatedly next thing I know they had signed me up for a membership. They do not answer phone calls and finally when the manger did he put me on hold for 25 min and hung up on me. Bally fitness are crooks they have no customer service just a place to write to in Washington . Do not trust them stay away from their gym they will try to sucker you in and lie to you!!! I will be turning them in to the BBB and the Attorney General for their fraudulent business practices!!!

15
Jul

Posted by Anonymous


on 7/15/13 at 4:22PM

This company has NO customer service; I have been trying to reach the corporate office for the past two days. I have waited almost ONE HOUR and NO representative answers the phone. This company should be used as a model for bad business practice. I know that I intend to use it as such in my lecture courses. My next step is to complain them to the BBB.

Viewing Bally Total Fitness customer service reviews 1 - 25 out of 195
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