Read the reviews below to see the experience other people have had when dealing with customer service from AT&T Worldnet.
I tried to cancel for two hours to cancel my service and got the run around. I ended up with 8 difference ATT 800/866 numbers to call, and each time I was told that another number could help me. BRUTAL. I guess you can't do it on-line either. My final option was to have a merchant block put on my credit card.
Yvonne from Troy you are the best and I agree that you should be working for AT&T! Your link to get back to my email after waiting two days for over an hour with no response to the 800 400 number worked like a champ and I'm back in my email account. Thanks a Milion!
It seem now the migration link is completely jammed... I would avoid all contact with the "800-400-" number it hasn't work from the get go... call to cancel and back door the system just keep asking for supervisor s!! you have really get tough...I've got another account to do but I'm waiting until late evening to try
...I'll post later
I have been on hold for 3 1/2 hrs and counting. I have already did the conversion from worldnet.att.net to att.net. My bosses email was working fine until this morning. He has VITAL emails with various contracts that he can not access...OMG This is ridiculous. I tried calling in to ATT and was on hold over 45 min and was disconnect twice. Finally they directed me to 800-400-1447 and that is where I am still on hold....
Thanks Yvonne for the help. ATT needs to hire you!
Do you have a suggestion about how to control my settings for my email? I am sure there must be an option for that but for some reason I cannot find it.
I cannot stay logged into my email. Everytime I close down my computer I now have to put in my information again.
Thank you, J
I am confused about the last email I received on April 8th about my email service changing AGAIN on May 10. I did a conversion a couple of months ago and now this is a new email about yet another change. I do not know if I actually need to do anything manually myself for this last change or if it will automatically change without having to make some sort of change as I did the last time with my credit card and billing information. I am on my 3rd wait with 800 400 1447, and it is nearing the 60 minute mark again without any help.
After the stress of the last move, I thought I was through with this mess, but it seems I just cannot wake up from this att.nitemare. Can someone that speaks English please help me before I need counseling????
I found the answer!!!
I had to call Exec. offices though my att land line, under "you want to cancel" and demand to speak to a supervisor. I was connected and the person gave the following information
go to www.att.net/attpby
it takes you to a screen input your att.net email id (NAME [pulldownd menu] @att.net } and password
The person walk me through with no problem the final screen will say you are activated then go to the Yahoo link to log in using the [email protected].
If you have more than one id you have to do it for all of them.
Old email will move over but it will take up to 24 hrs.
The person did admit that they dropped the ball on get the correct information out and in a timely matter.
Good luck I come back here if you want to leave and information. I 'm not an IT person just plain hard headed about being push around.
Good luck
I HAVE N E V E R !!! E V E R !! HAD SUCH A B A D EXPERIENCE WITH A N Y COMPANY AS I HAVE HAD FOR THE LAST FOUR DAYS WITH ATT!! I LOST MY PASS WORD AND CANNOT ACCESS ANY HUMAN BEING THAT CAN HELP ME RESET MY ATT INTERNET SERVICE WHICH HAS BEEN DELETED. I'VE ENDLESSLY WAITED FOR HELP ON THE PHONE AND TWICE HAVE BEEN CUT OFF!
A 40 MIN.CONTACT WITH SOME WOMAN IN THE PHILLIPINES WHO FAILED TO REINSTALL MY SERVICE. WE LOST CONNECTION AND I NEVER COULD GET HER BACK! MY BUSINESS IS SUFFERING BECAUSE MY INTERNET IS INOPERABLE. ALTHO ALL MY BUSINESS CARDS AND STATIONARY FEATURE ATT I AM GOING TO GET ANOTHER INTERNET SERVICE PROVIDER. WHOMEVER IS IN CHARGE OF THIS INCOHERENT, INEPT "CHANGEOVER " SHOULD BE FIRED!!
WHY HAVEN'T EXTRA OPERATORS BEEN HIRED TO RECITFY THESE PROBLEMS! AMAZING, JUST AMAZINGLY UNPROFESSIONAL!!!
All of a sudden - after using my email several times on Thursday - we can no longer log into our email. ATT.net doesn't recognize our user ID or password. I am on hold with ATT.net waiting for 60 minutes. I don't dare to hang up. AND, don't know what else to do.
World.att.net did not my my email account to att.net, so I have had no email service for several days. Also, when upgrading from dialup to dsl, AT&T assigned a new email address, rather than use my existing account. This has cause nothing but problems. I have decided to keep AT&T as my ISP for the time being, but will use Yahoo mail. It is free and easy, and always available.
Oh gee - after reading all these comments I am ready to end my endless call on hold (going on 2 hours). I have chatted for an hour and told to call this useless number. I have always had a love/hate relationship w/ ATT - no it is closer to a hate/hate relationship!
The transition to Dial was poorly done and underhanded. They never said in their instructions regarding migration that they would be asking for a credit card and to reregister for ATT. When I called to ask about this I discovered ATT's customer service is a joke. By that I mean the menu prompts do not work as intended, hold times 60 minutes plus, no managers to speak to, etc. Worldnet was an excellent service; Dial repeatedly disconnects me for "inactivity" despite that I'm supposed to have unlimited use. It offers no new capabilities; I think it was just a way to force customers to move to CC billing. I'm only keeping Dial for a time so I can shop for a new ISP. It's clear to me that ATT ain't what it used to be; management has contempt for their customers.
This changover is a nightmare. Like everyone else, the phone number given is of no use, and have spent over 2 hours on hold then was automatically disconnected. I have been with att for nearly 15 years and am ready to cancel the script. I have tried online chats and all I get is "sorry - this dept. can't help you - you need to call the (terminal hold) number".
I have had att.net for some time now and all I want to know is do I still have to make a change? Will I lose all service? Does anyone know? Thanks flygirl
Since my post of a week ago is the last prior to this, this site obviously isn't consulted much. However -- in case anyone wants to know: After SEVEN HOURS on an around-the-world tour of AT&T "customer service" reps, and one minute away from cancelling the whole relationship, I was connected with a bellsouth rep who knew what she was doing and who, in a few minutes, got me set up with a working bellsouth.net address. I had asked my first contact in the morning to do just that, and was told it couldn't be done. Did I see recently that the prez. of AT&T is the third-highest paid in the country, based on customer service???? GMWAS!
Was a good girl and made sure EVERYONE knew my new email address, preparing for the switch. Downloaded the new program, so far so good. Tried to find a local access # That's when the fun began. Kept saying I had an invalid area code. Say What!!! My state only has one choice. Finally got online and got a number that gets me online-hopefully it's a LOCAL access #. Now it won't let me retrieve my emails. When I try it boots me offline and I have to start over. Called the toll free # given in the migration stuff and it keeps giving me to DSL not dial up. Finally talked to a real person who gave me 2 other numbers to try. After an hour I was too P...ssed off to wait anylonger. Will try again. Obviously they are having massive issues with the changeover. Maybe we should all start looking for other options!
Try to cancel the account.
By phone: put on hold for 60 min and then connection is disconnected
By internet: went to website for member services and when you try to cancel the account it says you must be logged in under member's name (which I was) and it never allows you to go to the page to cancel.
By internet: tried to live chat. HaHa when I asked to cancel my account the live chat person said they could help me with my email. LOL
Mail: sent request to cancel. Wonder if it will come back return to sender no such company??? lol
I WILL NEVER ASSOCIATE MYSELF IN ANY WAY WITH ATT EVER AGAIN.
