Read the reviews below to see the experience other people have had when dealing with customer service from AT&T Worldnet.
The answering machine phone number is wrong and has been wrong for a long time...I have a At&T world net account email service only...without a phone connected to AT&T service....Yahoo owns this email group...need help adding info to my needs
When ATT got in bed with Yahoo (talk about marriages made in hell!), they transferred all of their older att.worldnet dial-up internet accounts (and the credit card charging info, of course - let's not forget the important stuff...), but did not transfer any of the customer-service related info, or correctly transition the old accounts to into their new high-speed dial-up or U-Verse account families. As a result, if you were an old worldnet customer they have continued to bill you (with monthly fee increases from 9.99 to 16.99 to 19.99 over the last four years - this is for slow-modem speeds, mind you) without ever upgrading your service. For all these years now we old dial-up customers have been suffering slower and slower speeds, and worse connections (if you can get a local access number to respond at all), and the only time you will hear from ATT is to auto-update the expiration date on your credit card - which is the only web application they have which works at all for those old accounts. Have been trying to cancel my service for the last three months, and have finally given up - I'm telling my credit card company not to accept any more worldnet charges. Last business I ever give to ATT.
Just a hint ( your life may depend on it )
- IF you know your AT&T password & that infamous "Secret Hint" : etch them into stone, or a steel plate & epoxy it to your computer. I tried to close my account but they wouldn't let me do anything until I answered a 7 year old "secret question" that I didn't remember the answer for, nor did I ever remember getting asked the question. Footnote : I keep a hard copy list of ALL my passwords for every web site that I ever needed one for : AT&T is not on that list.
In March a vehicle crashes on to external AT&T Utility / command cabinet. No one from AT&T notified me...and they have my phone number....and Debit Card # !!!
I am unemployed and on unemployment benefits, by law, I am required to do job searches, send resumes and go to interview appointments each week. My computer could no access the internet and would get solutios to problems. Followed directions, solutions and commands and the continous message was that I had no INTERNET. In despair I informed my son, "THE GENIUS" and his comment was: " you..crashed your computer. With limited income from unemployments benefits, I too my computer to a repair shop...MY 'XP'!! The owner was able to connect to the internet but, as a merchant, he needs to make money and pushed the panic button on to my system; backed up by my know it son, and was told I had to get a new/refurbished computer. I told him my money status and, what I believed to be ''Sympathy"" convinced me to buy a refurbished ''vista business' computer. Big mistake. there is nothing better than an XP and this vista, until I learned the basics, had me in the tunnel a of distress, panic and anxiety of beign eliminatede from Unemployment Benefits by nit complying to their bylaws. Again: no internet acces!!! Trips to the library an unemployment office to use their computer became my stressful situation. Every day I would attempt to access internet and at times was lucky to access but within 5 minutes was disconnected due to failure. This was daily in March, April and current month [ 2013 ]. since I had a 3 month guarantee on Vista Computer, the Shop Owner replaced the unit! After many calls and long periods of time on hold to AT&T Customer Service and technical support I finally got a Technician 6 days ago and she went thru every step to see what eas wrong... Finally, she asked me if there was any road construction near my home. Yes!!!!!!!!!!!! For months. She scheduled me for a Tech to come to my home. Two days later a Tech comes to tell me that he had BAD NEWS: THE CAR ACCIDENT and their problems to set internet service to the users dependent on that particular area. !!!!!!!!!!!!!!!!
I paid my monthly fees for March and April, without beign advised that I had no internt. Two days ago [ 05/03/2013 ]I called Customer Service Tech Department and was given credit for the above mentioned months plus May. Duuuuuh?
I tried sending an e-mail to ATT and got 5 different ''DAEMONS [ RETURNED E-MAILS WITH WRONG ADDRESS ] . My goal was to have a big honcho be aware of their lack of consideration to internet subscribers, the trouble, unneccesary expenses, stress and panic...NOT SO. tHIS WEB PAGE IS NOT MY LAST RESORT!!! I NEED HELP FROM ANY ONE OUT THERE THAT KNOWS HOW TO REACH AN ATT.NET EXECUTIVE AND MAKE HIM RESPONSIBLE FOR MY SITUATION AND TOTAL NEGLECT TO A 5 YEAR CUSTOMER. PLEASE HELP ME. THANK YOU, YAWLEE.
ATT is the most incompetent Company we had
dealt with in 61 years. We have called
dozens of times, spent many, many hours on
hold and had to speak to individuals who
have a hard time speaking English. We are
so sorry we left Comcast and signed up for
ATT's services. We feel we have spent so
much money now paying for Routers, phone extension and etc. that we must stay for a while. We have our payment deducted from our Checking account at the bank and your
incompetent billing department is unable to make the proper transaction. I feel like campaigning to let others know to stay away from ATT.
AT&T customer service is one of the most difficult ones to work with that I have ever encountered. I had a billing problem (my problem) and they sent me an email with a phone number, but when I tried to call that number, it listed options for different states and said to call a different number if you are not calling from any of the listed states.
When I called that number the voicemail menu options said nothing about Worldnet. It seemed to be primarily geared towards landline and cell phone service. I had to select some default option which got me to the "wrong" person, who eventually transferred me to a "right" person. Eventually I was able to resolve the billing issue, but it wasn't one stop shopping.
I searched online for AT&T Worldnet customer service and I must have found at least three different numbers, none of which was the phone number in the email nor the one that I was told to call for a state not listed. This is confusing. They should have just one that will get you anywhere from selecting different options. If they can't get away from having multiple numbers for different states, the least they could do is include in the email the correct phone number for the state in question.
Later when I tried to cancel the account I found out that the account management people only work on Monday through Friday. This is ridiculous. I was able to reach a representative on a Saturday but he couldn't cancel my account? What do the weekend people do if they don't do account management? I'm glad I'm about to cancel the account. I don't want to do business with this company any longer than necessary.
The worst customer service ever. I have been trying for over an hour to cancel my at&t worldnet dial-up. All the customer service reps keep transferring me from one location to another. I think I will just call my credit card and tell them to no longer accept charges from AT&T. That should fix the problem.
I am a retired BellSouth employee,and had a problem with a number calling me and not saying anything,after checking the number on my AT&T U-verse call back list,I counted 38 calls from this number,so I tryed to call the operator,and found there is none.I guess Randell Stevenson is going to kill this company just like the idot he is
The worst customer service ever. I have been trying for over an hour to cancel my at&t worldnet dial-up. All the customer service reps keep transferring me from one location to another. I think I will just call my credit card and tell them to no longer accept charges from AT&T. That should fix the problem.
I would love to know how other users have been able to 'reach' a technician. I have the same problem as WH Martin...IDENTICAL - and within 24 hours of the onset of his issue.
I'm willing to sit on the phone and give it a try, as long as I can get the phone number.
Can anyone assist?
Mark Lowery
[email protected] (my alternate email)
You SUCK! I spent an hour on the phone with your "technician" this morning and she would not help me. My email went down this AM and is now asking for a passwords. None of the passwords I try will work. She would not let me reset my password because I could not answer a "security question" the subject of which I never selected. I was offered no alternative. I have been using ATT for about 15 years and If I don't get some help fast, I am history and I will spread it around.
W H Martin 407-851-7157
I live in rural Alabama, and have the choice of using only dial-up internet. AT&T dial-up internet tech support is so lacking. Most of the time I can not get thru to prompts to a real person or I get the wrong department. I lose my internet connections every 2 to 15 minutes.
Tried to get some information. Called 800 number twice - was automatically disconnected both times. Sent an e-mail - person returned my call (rather than replying via e-mail) and left message on answering machine. Tried calling person back twice - left messages, never heard back. Absolutely horrible service.
My name is Mary Alice Underwood. Throughout the last couple of years I have had several of your ads requesting I get set up with AT&T uverse. I've had solicitors come to my home telling memos it's great benifits and how lucky I am to be in an area recieving it and when I've called AT&T customer service regarding my phones I've also been solicited.
I decided to receive the services. When I called I was scheduled an appointment 2'months away. I cancelled my charter cable and my landline needed for my TiVo.' the service man Richard came out today and accidentally drilled through and electric line. I'm not upset over that... Accidents happen. He then was unable to get a signal and called for service. Another man came out assessed the situation and stated that I am not in the correct area for service. I now have a cut electrical cord in my wall, no cable, no DVR and no uverse. Please look into this matter and see if anything can be done. Thank you, Mary Alice
I can't believe that a company like AT&T would treat their customers this badly. They just started to redirect me to the Yahoo email platform and I can't access the Worldnet email platform. I have been paying extra to access the Worldnet platform and they still deny me access. All of the support telephone numbers are permanently busy and the emails to their support line bounce. I am going to cancel all of the services that AT&T provides to me. That's the only way I (we) have to protest this horrible treatment.
my issue is that i got a live person but i couldn't remember my secret word. i would never have chosen the question they are asking me and since i don't have the answer they won't talk with me. my acct was suspended because of a cc update. i spoke with a supervisor, cried my eyes out since my email has my late father's will information in it. i was told that he couldn't help me, the only person who could is "yourself in remembering" WTF?! so i had to fax proof of who i am and 2 days later still no help. i just need my emails!!!!!!!!!!
What is going on with ATT Worldnet service. I can't access my email and it keeps sending me to my Yahoo account. I can't get anyone on the phone and was disconnected from their Indian call center. I will be putting a block on my credit card next. Only problem is where are all my email and folders and everything else I need for business ? ... I can't believe how shabby their operation had become !
