Posted by Parker Mary Ann
Customer Service representative was very difficult to understand. I'm not even sure what really took place. Her name was Joyce. She was very pleaaant but not what I expect for the amount of money my two vehicles cost me.
XM Radio customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from XM Radio.
23
Dec
15
Aug
Posted by Irritated
I bought my mom and dad a system that was XM back in 2008. Then Sirius bought out XM they continued to be loyal customers. My dad passed away my mom kept the system her system went down. She called Sirius they said she was available for an upgrade and no charge. They sent her a home system but she did not have access 2 a South window. She calls to try to get a mobile unit. The woman that she could not hardly understand cancelled her account then tried to charge her to set up a new account. Plus she wanted to charge 4 activating and the unit all together it was over $100. Which she would not pay which I don't blame her. I I'm just so disappointed that you all had a loyal 8 year customer leave because of greed. There was not going to be any charges when they first send out the unit that would not work for her. Also the woman was telling her that the unit that we originally had was a generic and was not XM unit because it was bought at Walmart. It had XM on the unit it had XM on the screen I did not say Walmart it said XM. I am also a Sirius XM customer that and seriously considering cancelling my own service.
05
Jul
Posted by Anonymous
I have factory sirius radio on my 2012 Toyota Sienna Van. The signal went out about a week ago. I have called 4 times since it went out. I had the radio checked at the Toyota Dealership. My radio is fine. The sirius radio is the problem. What can I do if the signal does not happen after 4 tries? I really really enjoy sirius radio and want to get it again. What else can I do? Anne Burke
16
May
Posted by Anonymous
This morning 5/16, at 8:30, while listening to Mike Shannon on Heart and Soul, he referred to Donald Trump as an "Orange Oangutan." How reckless and unprofessional this is.Then he made reference to a comedian whom he claims also said this and then he laughed. I do not support Mr Trump or his beliefs and also why I deleted Heart and Soul from my Favorites list. Each of us can and, I feel, is obligated to tackle hate, bigotry, and discriminatory statements and actions as they occur any way we can.
11
Dec
Posted by Anonymous
I was wondering when the Christmas classical/pops music would be featured. Not until 12/24 I see. It is a shame that this great body of music is not available throughout the Xmas season. I am seriously thinking of not renewing my subscription to Serius/XM for the coming year when the current one is expired.
19
Oct
05
Mar
25
Feb
24
May
31
Mar
27
Mar
22
Feb
Posted by Anonymous
I am sick and tired or one of someone from another country calling me daily to get my credit card number to renew my subscription, aint gunna happen. I have had the service for 6 years and the reception has done nothing but got worse, so paying what they want for radio I don't think so...
30
Jan
09
Jan
10
Nov
Posted by N/A
I can no longer find Leo Laport The Computer Tech Guy on channel 166 since they have changed format. He used to be on Saturday and Sunday afternoons. His own web site still lists Ch 166 which is obviously not correct.
Do you still carry his progrm and if so where is it?
Plus later around dinner time, EST, on Saturday on ch 166 there was a scientist with a Japanese name who was also very good. Where can I find him now?
Al Henryson
05
Oct
16
Sep
04
Sep
Posted by Fed Up in Texas
I paid for 6 months XM radio for my boyfriend'ss birthday by my credit card which I said I did not want on his file. After his subscription came up for renewal, it was put on MY credit card which means that kept my number on his file. I've been dealing with these "foreign speaking" reps for over a week trying to get my $104 refunded back to my card. Unfortunately they already deleted his account which means that cannot refund my money back to my card.
31
Aug
Posted by SiriousLY FRUSTRATED
Just bought a new vehicle and called XM Customer Care (using that term loosely). Was on hold for over 25 minuts bvefore I got disconnected. Called back for the 2nd time, and once again worked thought the maze of auto-prompts, finally chose the correct option "if you purchased a new replacement vehicle and want to cancel your old service". Went through the whole "validation" process of Account #, Radio ID, etc. Then, the rep told me that I needed my new Sirius Radio ID in order to complete the request. It told her that was not necessary as I had a 12 month free trial and did not want this added to my account yet. She then told me "Well then call back when you have this information as I cannot complete your request at this time". I called BS on this response and eventually got transferred to the overseas 3rd world country customer care call center. He was so hard to understand I am still not sure if he completed the request, as I asked for an email acknowledgment that over 3 hours later still don't have. Not having the ability to manage this online is absolutely ridiculous, and they continue to keep the process so convoluted and challenging in hopes of people just giving up so they can continue to overcharge you....
19
Aug
Posted by D Bent
New vehicle came with active XM radio for three months. Trying to get someone to understand that I need/want to transfer my current subscription balance between the "old" and "new" vehicle is impossible. So the individual that purchases the "old" vehicle will get free XM radio for three months before I can transfer the balance when the trail period ends. XM Radio: you lose out on three months of service to the new owner of the my old vehicle. I lose three months of paid for service. Hope your CEO understands that neither of us make an money on this one.
16
Aug
Posted by Ray & Mary Ann Litwin
I have been a customer of yours for at least ten years. I have been having trouble with my radio, and I wanted to ask someone there if I could get a replacement. When I call your phone numbers I finally connect to someone that I cannot understand their English. If I cannot get a replacement for my radio, I am going to cancel my account. Please call me back at this number. . My account number I am waiting to hear from you. I would prefer someone from the U.S. Ray
09
Aug
07
Aug
Posted by Anonymous
Add XM Radio to the list of greedy companies hat have outsourced their customer service to the Philippines. Hey sacrifice jobs for Americans for cheap labor and a big language barrier. I am not happy with the piss poor Sumter service I received. I understand folks in Manilla have to feed their families too, but American companies should keep their customer service here in the U.S.
#stopcorporategreed
06
Jul
Posted by Anonymous
You advertise that you can speak with a live person. Well a computer called me to tell me by bill was past due. It was mailed on June 26th and due on July 11. That is 15 day notice, which is new. I could not get the person to understand what I was saying. Perhaps I was still talking to a computer! He put me on hold when I wanted to talk with a supervisor. After 35 minutes the line was disconnected. I called from the website number to cancel and was offered 2 months free. Sorry "chalie" that boat has sailed. You are the only game in town, with one less CUSTOMER! something you have forgotten!
