XM Radio customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from XM Radio.

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Viewing XM Radio customer service reviews 26 - 50 out of 964
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01
Jul

Posted by sirius sucks


on 7/1/13 at 11:54AM

I have wasted one hour and four phone calls today just trying to transfer my Sirius xm service to my new vehicle. Not new account, just transfer service for after the free six month period ends. I have yet to talk to anyone that can speak proper English or annunciate any of the words so that you understand what they are saying. The first time I was put on hold I had to hang up because of the long wait. The following time the wait was 30 minutes. WTH. Then when I was called back, someone who could not form English words properly called me back. WTH. This is America and we speak English. It should not take over an hour to get a stupid radio subscription transferred!!!!! Sirius radio customer service SUCKS!!!! BTW I still do not have the subscription transferred as my last call to them dropped. Very unhappy customer here. I am American and that is the language I understand and speak. Not to mention that I still didn't accomplish the 5 minute task of transferring the subscription.

05
Jun

Posted by Anonymous


on 6/5/13 at 9:39PM

I traded in my 2007 Escalade for a 2013 Chevy Silverado pickup last Saturday and need to have this changed to my new truck. How do I do this?? The new radio number is I just got the Sirius radio back after closing the account for a short time. The old radio number for the Escalade was 40KJL0CN. I would like to have this transferred to my new radio,which I have additional time on since it is new. Thanks , Carol Chambers The new radio is

23
May

Posted by Anonymous


on 5/23/13 at 1:03PM

I called to renew my radio service.It was taking so long that I said, just do not complete this, I will send a check and I did. Sirius Radio went ahead and charged $65.96 to my master charge anyway. I sent a check in to them, not knowing that they had done that. Now, they have my check and charges to my Master Charge account and never turned on my radio service. I called to get it straightened out and had the same thing happen as all the other complaints listed. The person on the phone just kept repeating the same thing over and over like a robot, not solving the problem. I asked for a supervisor and he would not put one on. Then he put me on hold and hung up. I called back, got a woman. Since they couldn't fix the problem, I asked for all my money back and canceled everything. So, Where is my money?
You could credit it back to my master card immediately. Why haven't you. What about my check. You could return it. Why don't you. I paid twice and you won't resolve it or give me the service I paid for.I thought my call was recorded. Can't you take a look at that??

13
May

Posted by elaine


on 5/13/13 at 11:37AM

YES, - HORRIBLE customer service. I'm on my 3rd call now in 5 min- 1st one disconnected us then 2nd call - repeated everything again - and she transfers me to a Spanish speaking person - who knows why- now asking for supv. No one is AMERICAN that speaks ENGLISH. Even in past - worst cust. service anywhere. I've also been on with them for 30-45 min at times. They are very aggravating - and yes, they auto renew you - will not refund your $$ if you cance - they want to keep on your account.

11
May

Posted by Anonymous


on 5/11/13 at 9:41AM

I refuse to speak with any of the Asian or Phillipine boneheads as they speak english in broken handwriting, and are just plain stupid.
When I asked for, and then demanded to speak to a U.S. based listener care rep, I was refused. When I asked to speak to a supervisor, I was told I could deal with the person handling the call or no one at all. When I told that person that if I was not connected to a U.S. rep they would lose my business, I was told they didn't care. Then the Phillipine rep told me that she thinks Americans are arrogant. I agreed with her, but added that at least we had earned the right to be. And, that was part of the reason she wasn't speaking Japanese.

08
May

Posted by xm-5031466721


on 5/8/13 at 11:04AM

Your product has less value than it has had in the past. The older we get the less time we spend in our vehicle. At 1/3 the price it doesn't offer us the value you apparently think it is worth.

When I call I will deal only with a USA located person.

04
May

Posted by Anonymous


on 5/4/13 at 10:47AM

I made a comment and was told it to large for the comment even though it didn't stop accepting the comments.

01
May

Posted by larson0941


on 5/1/13 at 7:50AM

Your customer service is terrible. I purchased a Sirius table top radio recently from you, have had to call 3 times in the past two weeks, lose service. Today spent 15 minutes on phone first with Victor, who could not help, then Islam who was hopeless and could not help, he transferred me to the next step, she asked my telephone number I gave it, then was disconnected, she did not call me back. This seems to be the procedure, go to a couple of techs, then get
disconnected, I am getting very fed up with it all. By the way radio is still not working. Nancy Larson tel 650 349 0941, email [email protected]

30
Apr

Posted by da4de


on 4/30/13 at 10:14AM

I recieved a past due letter in the mail today. my due date is may 8th. I called listener care and asked why I received this letter with no satisfaction. this lady was obnoxius and very not qualified to answer my question. she just kept repeating the same things over & over. would not let me speak to anyone else. kept me holding on the line. when she cme back she started the same things again. I am considering cancelling my subscription because of very poor customer service with people that just dont know what they are doing. very frustrating.

24
Apr

Posted by DEDE


on 4/24/13 at 2:06PM

Why is channel 103 SEX Talk on you list of stations? It is gross!!! I called to have it blocked and it did not happen!!!!

01
Apr

Posted by Anonymous


on 4/1/13 at 4:03PM

You should not call people at work. I have asked you several times to call home number after 6 during the week.

01
Apr

Posted by YOU SHOULD KNOW


on 4/1/13 at 1:48PM

Why are there no live people to talk to. This did just cost you an account and a reactivation. Now I remember why I cancelled the last time after your 6 month special. You are getting harder and harder to get a hold of. That scares me!

27
Mar

Posted by PissedOff!!!


on 3/27/13 at 10:44AM

The worst ever, they "auto renewed" my subscription for $224 right out of my bank account with zero . I signed up for a 1 yr agreement and the rep NEVER said that they would intrude into my bank for an auto renewal. This behavior deserved an immediate XM cancellation and makes the ultimate in consumer mistrust when a company thinks they can just withdraw money from your bankcard without your knowledge not a call, email, or anything. So I call to cancel and get a refund and they bounce you around to different operators and then tell u it'll take 2 Weeks to put the $ back on my debit card meanwhile they try to sell you a cheaper subscription to keep you from cancelling. @#!& Serius XM! Beware,check your bank!

25
Mar

Posted by jaydd


on 3/25/13 at 4:35PM

TERRIBLE customer service. Bought a new car, wanted to transfer my service, keep paying the same rate, and get the 3 months free i got with the new car. Got the first person fairly quick however English was very clearly a second language and add the background noise and communication was difficult. He told me he could only do part of the order and i had to hold for someone else to finish it. And hold. And Hold. He had warned me not to hang up so i didn't. 45 min later i was able to finish what should have been a routine transaction. Still not sure what rate they will charge my card next time..would only say if i didnt like it to call back.

25
Mar

Posted by NoWay


on 3/25/13 at 9:01AM

In 2008 in December as part of a Christmas special, Sirius offered a lifetime transferable subscription for approximately $480 (in 6 monthly installments of $80). The transfer fee to another vehicle was $75. In July of 2012, prior to new vehicle purchase I called Sirius XM and confirmed the $75 transfer fee as well as the day I tried to transfer the service to my new vehicle. After much discussion with supervisors, I was told that I could not transfer subscription. I wrote to the president and general counsel of the corporation and never got a reply. Also to my congressman, senator, and FCC. Bottom line: we have a corporation with no real competitors (radio stations are not competition) thus a monopoly. Consumers like myself have no other satellite radio choices. I am no longer subscribing to Sirius XM and have my cd burned into my car's hard drive. I also listen to Pandora. Consumer beware of Sirius XM Radio!!!!

07
Mar

Posted by Anonymous


on 3/7/13 at 5:13PM

Let me start by saying this has to be one of the worst corperations I have ever had to deal with . Your company doesnt lisen nor does it care about you . As I found out first hand for the last 29 days I have recived a call twice to three times a day trying to sll me your products and service nd for the last 19 days I have called and asked to be removed from your calling list i have asked for a e-mail which i have been told doesnt exist and a ceo that knowone there seems to know who that is.I have asked to be removed from your call list .. to be told that you need a account # well that doesnt exist, Because i dont have an account with you . then a supervisor tells me that will take 10 days ... ok... so why am i still waiting ???????? 19 calls latrter and we still havent resolved the issue .. what the he..ll goes on in this company ???? do some thing !

06
Mar

Posted by Take a stand


on 3/6/13 at 9:09PM

I'm only a customer... One of thousands for you. I have been a Sirius subscriber since it was launched. Today was my last day. Your bush league attempt to push your personal political beliefs and removing Fox News from your programming was the reason I left. I may have listened to Fox News on Sirius a total of 20 times over the years. By you deciding I no longer have that option is censorship at its finest. Whether I agree with the content or not, I supported your decision to have the playboy channel, Howard 100, raw dog comedy, etc. Somehow these programs are acceptable but Fox News isn't? The decision was a joke and leveraging one of the biggest free speech advocates in history, Howard Stern, to sell subscriptions is hypocritical. Good bye Sirius XM.

16
Feb

Posted by INQS


on 2/16/13 at 8:03PM

Have always had trouble with XM. My contracts are never the same, can never talk to a human, tried to get hooked up, paid my subscriptions, and it took 3 times and many minutes to get it done. Am really disgusted.

13
Feb

Posted by Anonymous


on 2/13/13 at 3:07PM

I too will be cancelling XM if by the time of my renewal Fox talk is not back on the lineup. It was there when we agreed on my contract ? Wasnt it?, Then you just nix it. Bad biz just to flaunt an agenda. Long Live Freedom of the Airwaves.

13
Feb

Posted by Anonymous


on 2/13/13 at 12:45PM

I have been a subscriber to either Sirius or XM for some years, using it mostly to listen to Fox News Channel TVon my car radio. This week I receive a message from what purported to be SiriumXM telling me my service might be cut off for lack of payment. I recall getting a billing notice several months ago, which, I think, said my bill for the current year would be charged to a credit card account. Meantime I cannot find the original bill. The late payment notice did not tell me the amount I supposedly still owe nor my account number,neither of which I have access to. I wonder if the late payment notice was legitimate. There was an address in Louisville, Ky. and phone number 1- Is this legitimate? How may I confirm my status?? Richard E. Hodges

01
Feb

Posted by Anonymous


on 2/1/13 at 10:47AM

After being a customer for oer 4 years I Renewed my Onstar for the special they sent in the mail which came to $30.10 by the way it took 3 transfers to people to get that done and twenty minutes.After hanging up with XM I checked my bank account and was billed $136.47 by XM.I Called back told them that my account was billed wrong,the account rep looked at the account and told me the rep that took the info pushed the wrong button and agreed to refund me my money but it may take up to weeks to credit my bank account.They can take it right out but can't return your money they took my mistake?So now I have to be without money for days waiting for refund.This refund process also tooktwenty minutes,spent the mourning trying to do something simple that turned into waste of time.Cancelled everything I CAN LIVE WITHOUT XM.PISSED X CUSTOMER

29
Jan

Posted by Anonymous


on 1/29/13 at 10:06AM

I can't believe you're pulling fox news. I listen to it all the time. On the way to work on the way home before I go to bed. Are you kidding? Maybe I should get rid of XM/Sirius too!

26
Jan

Posted by Fed Up in Alabama


on 1/26/13 at 4:08PM

Why did you pull Fox News Talk - Channel 126? You owe the subcribers, your customers an explanation. Otherwise look for me to cancel both vehicle subscriptions.

26
Jan

Posted by eilsor


on 1/26/13 at 12:52PM

Watch out. This company will automatically renew your subscription and bill your credit card company without notifying you ahead of time and giving you the option to cancel your subscription. They will bill your credit card company for the highest amount they can. When you try to call in to dispute the charge and cancel your subscription, you remain on hold for hours. You reach Listener Care in Cairo Egypt. Don't know how they can stay in business and why the Federal Government hasn't put a stop to their unethical practices!

25
Jan

Posted by Anonymous


on 1/25/13 at 1:32PM

Customer since 2005, listen to Fox new channel(s) all the time, miss John Gibson on Fox News Talk dearly. I work in the field of video transport(s), there is little money made within my field related to video, but instead of trying to get rich quick XM/Sirius think of customer RETENTION. XM/Sirius you will loose more money when losing customers (including me) than you will make by cutting your expenses to Fox. Beyond the obvious with the listening audience XM/Sirius should consider why Fox News has been the #1 cable news network for 11 years. I'm guessing the board of investors @ XM/Sirius are in bed with PBS, and look where our country is going with that mentality.

Viewing XM Radio customer service reviews 26 - 50 out of 964
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