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Just bought a new vehicle and called XM Customer Care (using that term loosely). Was on hold for over 25 minuts bvefore I got disconnected. Called back for the 2nd time, and once again worked thought the maze of auto-prompts, finally chose the correct option "if you purchased a new replacement vehicle and want to cancel your old service". Went through the whole "validation" process of Account #, Radio ID, etc. Then, the rep told me that I needed my new Sirius Radio ID in order to complete the request. It told her that was not necessary as I had a 12 month free trial and did not want this added to my account yet. She then told me "Well then call back when you have this information as I cannot complete your request at this time". I called BS on this response and eventually got transferred to the overseas 3rd world country customer care call center. He was so hard to understand I am still not sure if he completed the request, as I asked for an email acknowledgment that over 3 hours later still don't have. Not having the ability to manage this online is absolutely ridiculous, and they continue to keep the process so convoluted and challenging in hopes of people just giving up so they can continue to overcharge you....


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