US Citizenship & Immigration customer service

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General Number

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  • How to reach a live person:
    • Choose your language and then press 2, press 4 and then wait for the prompt and press 0
  • Hours of Operation:
    • This information has not been added.
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  • Email:
  • Customer service link:
  • Main Company URL:
  • Description:
    • USCIS does not handle Passports or most visas. These matters are handled by the U.S. Department of State Passport Services, and Visa Services.

TTY

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  • How to reach a live person:
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  • Hours of Operation:
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  • Email:
  • Customer service link:
  • Description:
    • This information has not been added.
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User Reviews

Posted by Anonymous


Some one calling from this number and for $ 500 as some fine because US Embassy asked to pay for some wrong doing on submitting Affidavit of support for some one.

Posted by what the sam hill is this?


It´s terribly hard NOT to use profanity after dealing with uscis website. Why does one have to call you, going through the usual purgatory of screwed up selections (your phone system is inconsistent, too) to find out that My Case Status doesn´t include information for ASC appointments after filing I751? Do you not have an IT person smart enough to put that note on the website after one punches in his receipt number? Think of the time you could save people who are away from home when the notice of ASC appointment comes and they have to wait to return to see it? This website itself is supposedly for comments on your main website, yet you have nothing here before this space directing one to give feedback. On the main site, checking My Status, one cannot read the information for the various categories of processing and scroll down without losing the information in beige background. When one selects English, the My Case needs one and two more times before it changes from Spanish to English. When one puts in his receipt number on the home page for My Case Status, it´s often lost when the dumb ass system goes over to the My Case page. You guys are pathetic and stupid, really so! You don´t think ahead on anything to facilitate the person online. Your system has rendered me NOTHING but frustration and anger. It needs to be destroyed and started over.

Customer Service Ratings

Based on 126 votes.

3.1

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US Citizenship & Immigration customer service news

USCIS Temporarily Suspends Premium Processing of H-1B Visa Petitions

The federal agency attributes the suspension to the high volume of pending H-1B visa applications. By Little India Desk | March 21, 2018. Share · Tweet · Share · Share. Ahead of the beginning of the H-1B visa filing season on April 2, the U.S ...


If you were issued a US work permit in the past 2 months, you may have to give it back

The agency announced the recall of 8,543 permanent residence cards, or "green cards," in mid-May because they showed incorrect dates. Anyone needing urgent proof of their permission to work can contact the USCIS customer service at 800-375-5283, ...


USCIS Proposes Increase to Premium Processing Fee

DHS rationale for increasing the fee is to garner additional funds to provide certain premium-processing services to business customers and to make infrastructure improvements in adjudications and customer service processes. DHS estimates the ...

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