USAA customer service news

Find the latest USAA news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.

USAA awards 17 percent bonus


Chicago – February 11, 2016 – Toyota Motor Sales USA, Inc. Bill Fay. Tacoma sales continue to surge · Tesla Motors unveils the new lower-priced Model 3 sedan at ... Contact. Archives · Customer Service · Frequently Asked Questions · Newsroom Contacts ...

3 Best-Rated USAA Mutual Funds to Watch


Founded 40 years ago, USAA Investment Management Company currently has $64.6 billion of assets under management invested in more than 50 mutual funds. The company also manages $60.8 billion of assets for USAA and its subsidiaries. It allocates its ...

Fight to end veteran homelessness gets major boost from USAA


Mayor Ivy Taylor and USAA officials announced USAA's donation of $2.1 Million to help end veteran homelessness on Friday, Jan. 8, 2015, at City Hall. Quincy Carnegie, who said he is a veteran, walks under I-37 in downtown San Antonio. less. Mayor Ivy ...

USAA's Matt Freund defends holding cash


Carl Lum, former President of Busch Gardens & Water Country USA, is replacing Dan · SeaWorld shakes up San Antonio management following dolphin death .... Contact. Archives · Customer Service · Frequently Asked Questions · Newsroom Contacts ...

USAA completes expansion at Phoenix campus


USAA, the financial-services company that caters to military personnel, marked completion of a new building with a celebration Tuesday that drew Phoenix Mayor Greg Stanton to its north Phoenix campus. The company added roughly 377,000 square feet of ...

USAA employees get a feel for military basic training


TAMPA, FL (WFLA) — Employees at USAA, a financial services company for military members, participated in a basic training camp bright and early Friday morning to better understand their customers. Before most people were out of bed Friday morning, ...

Visa Replacing MasterCard as USAA Partner


Bloomberg's Matt Miller updates the latest markets news. He reports on "Bloomberg ‹GO›." (Source: Bloomberg). Most Recent Videos. Uber Shares Being Offered by BofA, Morgan Stanley · Morning Meeting: BlackRock's 2016 Credit Outlook · JPMorgan ...

USAA employees get low-down on deep criminal web


A recent “robocall” scam targeting USAA members and nonmembers with instructions to enter their credit card numbers brought home that San Antonio's second largest employer is seen as one of the treasure troves for the cybercrime underworld. In fact ...

Army major faults USAA for unauthorized withdraw


On the fourth call, the person gave Carter's social security number and the make and model of her car as verification, and the Customer Service representative authorized a $2,900 withdraw. The check was sent via FedEx to a woman in Anne Arundel County, ...

Retired Army major says USAA failed to warn her of ID theft


Retired Army Maj. Veronica Carter is furious with the USAA. She says the financial services company failed to warn her when an identity thief or thieves called three times over the past month to try to persuade a Customer Service representative to ...

Is USAA a better credit union than you?


What is the value of membership? Can you articulate what it means in an easy, digestible way to your membership? Is the value or benefit of membership real and tangible, or is it soft and fuzzy like an angora sweater? In national ads, USAA Bank with ...

USAA Offers Insurance Discounts for Living in Firewise Communities


SAN ANTONIO, Oct. 6, 2015 (GLOBE NEWSWIRE) -- via PRWEB - USAA members now can save money on their homeowners insurance premiums by living within the boundaries of a recognized Firewise Communities/USA® program. Currently, the ...

Intro Guide to the USAA Science amp; Technology Fund (USSCX)


USAA Science & Technology (USSCX - MF report) a Zacks Ranked #1 (Strong Buy) was incepted in August 1997 and is managed by USAA Investment Management Company. USSCX seeks long-term capital appreciation. USSCX invests a lion's share of its ...

USAA: Online access problems resolved


Problems with USAA members' online access to their bank accounts last week have been resolved, the financial services company said. Some members experienced difficulty getting access to their online accounts for a few days starting Sept. 13.

USAA chief earned at least $7.82 million in 2014


Insurance and financial services giant USAA is not a publicly traded company, but the 2014 compensation for its CEO, Joe Robles Jr., from only some of its companies would make Robles one of the top-paid executives in the San Antonio area. In 2014 ...

USAA Launches New App to Help Millennials Save


Need for Savings: "In living paycheck to paycheck, there's no margin for error," said Neff Hudson, assistant vice president for emerging channels at USAA. Related. Enlarge This Image. USAA's Savings Coach deploys a number of gaming techniques, ...

USAA and Nuance Create Financial Literacy Virtual Assistant to Help ...


“Our collaboration with USAA is ushering in a new era of Customer Service where artificial intelligence and self-service merge to proactively provide information and add value to each customer engagement,” said Robert Weideman, executive vice president ...

Intro Guide to the USAA World Growth Fund (USAWX)


USAA World Growth (USAWX - MF report) a Zacks Ranked #2 (Buy) was incepted in January 1992 and is managed by USAA Investment Management Company. USAWX has an objective of capital appreciation. USAWX attempts to achieve this objective by ...

USAA investment arm leads $24 million funding for connected car startup Automatic


The financial company is leading the $24 million funding round for Automatic. Automatic, a startup that makes a device that shares engine and diagnostic data from your car, has raised $24 million. An investment subsidiary of USAA, CDK Global, and ...

No. 5 insurer USAA signs on with Google Compare, largest auto insurer to do so


“For those unfamiliar with USAA, this could provide another way for potential members to discover USAA and learn about our competitive products and exceptional Customer Service,” USAA innovation Assistant Vice President Jon-Michael Kowall said in a ...

California drivers can get USAA rate quotes through Google Compare


San Antonio-based USAA announced that California drivers shopping for auto insurance can receive rate quotes and coverage information from the company in their Google search results through Google Compare. The pilot program is an effort by USAA to ...

USAA Piloting Auto Insurance Quotes Through Google Compare


“For those unfamiliar with USAA, this could provide another way for potential members to discover USAA and learn about our competitive products and exceptional Customer Service,” said Jon-Michael Kowall, assistant vice president, innovation, USAA ...

Intro Guide to the USAA International Fund (USIFX)


USAA International (USIFX - MF report) a Zacks Ranked #1 (Strong Buy) was incepted in July 1988 and is managed by USAA Investment Management Company. USIFX seeks appreciation with current income as a secondary objective. USIFX normally ...

USAA Strives for Personalization in Its Banking Apps


Members can begin to buy an insurance policy in one channel, tap "click to call" or "click to chat" and USAA will pass the member's authentication and the context of what that member was doing over to the call center. "That's something we want to be ...

Overview of USAA Income Fund (USAIX)


USAA Income (USAIX - MF report) a Zacks Ranked #2 (Buy) was incepted in March 1974 and is managed by USAA Investment Management Company. USAIX seeks maximum current income without undue risk to principal. USAIX invests in U.S. ...

USAA Among The First To Support Android Pay This Summer - Android Headlines


Android Pay is one of the major focuses coming to Android, officially announced yesterday morning at the Keynote for Google IO 2015. Google's efforts to reinvigorate their mobile payment offering as a completely new service separate from Google Wallet ...

USAA Members Among First to Benefit from Android PayTM


USAA members will be among the first in the country to support Android Pay, a simple way to pay in stores and in apps. Starting later this summer, USAA MasterCard credit cardholders will be able to add their cards to Android Pay

USAA and Chick-fil-A Earn Top Customer Service Ratings In New Temkin Group ...


WABAN, Mass., May 26, 2015 /PRNewswire/ -- For the third straight year, USAA took the top spot in the 2015 Temkin Customer Service Ratings. Based on a study of 10,000 U.S. consumers, the ratings examine 278 companies across 20 industries. USAA ...

USAA RealCo, Waterman Take 2 Manhattan Properties


One of the first tenants the previous owners signed soon after they acquired the building was View the Space, a commercial real estate software company that took the 12 floor with more than 7,000 square feet in 2014. Quarto Publishing Group USA ...

USAA adds Apple Touch ID for mobile-banking app


USAA customers now can use Apple's Touch ID to access their banking accounts through the company's mobile app. Recent Headlines. Click to View RSS Feed · Google rejects French order on world 'right to be forgotten' · Judge orders trial on who owns ...

USAA sees strong customer support for biometrics


Upon rolling out its biometric authentication for its mobile banking apps, USAA discovered that more than 400,000 USAA customers have opted in to use the new feature, according to a report by American Banker. Rick Swenson, USAA's fraud operational ...

USAA: Ford F-150 top vehicle among military


A new survey by San Antonio's USAA found the Ford F-150 is the most popular vehicle among current and former members of the military — regardless of their service branch. The results are based on vehicles of model year 2011 or later, as of Jan. 31.

USAA posts another record year


... basketball: Judson's Clark to transfer to elite prep school · No. 2 TCU, No. 4 Baylor highlight preseason USA Today coaches' poll .... Xerox hiring hundreds for Port S.A. call center · Valero Energy's plants operated at 96 percent capacity during ...

USAA posts record revenue, profit


USAA has confirmed it is ending its seven-year relationship with advertising agency Campbell Ewald. The decision came after the public release of a racist email by one of the agency's creative directors. USAA has confirmed it is ending its seven-year ...

USAA will test drones in San Antonio


The Federal Aviation Administration granted USAA an exemption related to regulations of unmanned aircraft systems so that it can test the drones on the USAA campus and in rural, unpopulated areas around San Antonio. The Federal Aviation Administration ...

USAA at No. 11 on Forbes' 'Best Employers' list


Three local companies — USAA, H-E-B and Valero Energy — have been named to Forbes' inaugural list of “America's Best Employers,” the magazine said in its March 30 issue. USAA ranked No. 11 on the list and was ranked first among the nation's insurers ...

Secure selfie: At USAA, banking app taps facial recognition feature


The bank is the first large American financial institution to offer facial recognition as an option for accessing its mobile app, which lets users check their balance, make deposits, view statements and reach Customer Service representatives. The ...

USAA offers ride-sharing insurance in Texas, others might follow


Edwin Medrano measures and cuts flexible ductwork at Comfort Systems USA at 9745 Bent Oak Drive. Comfort Systems acquires Knoxville contractor ... If the issue continues, please contact our customer-service at: Phone: 713-362-7211 Email: help@chron.

San Antonio-Based USAA Ranked Among the Best Military Banks of 2015


GOBankingRates ranked the best military financial institutions of 2015, and San Antonio-based USAA Federal Savings Bank came in at No. 6. With a state-of-the-art mobile app, online banking, and award-winning Customer Service, USAA makes banking easy ...

USAA makes Fortune list


4 Baylor highlight preseason USA Today coaches' poll. Top Stories in Sports. Stars' post players provide spark in blowout · Swimmer .... Xerox hiring hundreds for Port S.A. call center · Valero Energy's plants operated at 96 percent capacity during the ...

USAA adds streaming video for Android phones


USAA members now can connect directly with a claims representative to share video and audio of residential property damage using the company's application for Android smartphones, it announced. The streaming video and audio capability, called Onsight ...

Biometric Tipping Point: USAA Deploys Face, Voice Recognition


USAA is letting its members log in to mobile banking in the blink of an eye — literally. The San Antonio financial services company has rolled out facial recognition technology across its entire membership base that lets them access its mobile app ...

Segura named new head of USAA's Tampa operations


Yvette Segura has been named vice president and general manager of USAA's Tampa operations, replacing Robert Hoyland who is retiring after six-and-a-half years overseeing the local workforce of 2,600 employees. Hoyland, 60, has worked for the San ...

USAA awards employees 18.7% bonus


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USAA Bank names Warder president


USAA Bank has named former Capital One executive Jamie Warder president of the San Antonio-based bank. Warder will join USAA on Jan. 26. He will report to Chief Operating Officer and and Executive Vice President Carl Liebert. Warder also will serve on ...

USAA introduces facial, voice recognition on mobile app


Taking a page from the FBI, USAA now is using facial and voice recognition to allow customers in the U.S. to securely access their account information using mobile devices. USAA said this week it is the first U.S. financial institution to offer both on ...

USAA invests in RepairPal


A USAA subsidiary has invested an undisclosed amount in RepairPal, the online consumer car care company announced Tuesday. The money will enable RepairPal to expand its nationwide network of certified auto repair shops, the company said.

NFL and USAA announce Salute to Service Award nominees


The NFL and USAA, the NFL's Official Military Appreciation Sponsor, announced Wednesday nominees for the fourth annual Salute to Service Award presented by USAA. Teams nominated players, coaches, personnel and alumni who demonstrate an ...

How Customer Service Experts Apple, Virgin, Zingerman's, USAA Bend Time


It's no secret that customer expectations for speed have accelerated. (Almost daily, it seems.) However: there are instances where you can't increase your speed of Customer Service, your delivery of your product, the deliverables of the customer ...

USAA bank president leaving


Bohne joined USAA 21 years ago and has held a variety of positions in the areas of finance, product management and call center operations. He was one of the internal candidates named as a possible successor to CEO and President Joe Robles Jr. when ...

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