Sylvania customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Sylvania.

Posted by scott


id love to get a contact page that works after filling out a big form, then explaining my issues, then when you click send, nothing happens!
the page redirects to levadence or something
three times i tried, i finally copied and pasted it below...
after filling this out twice, not sure what to check, but writing about sylvania silverstar ultra headlight bulbs.
i have a 2009 chevy colorado, original philips bulbs lasted 6 years till one blew.
i looked around and figured i would try yours, although pricey i liked the idea of safety brighter light as
i drive near lots of deer. I bought a pair, loved them for 6 months till one failed, put back my still good original philips
and then the other sylvania blew, not even one year out of them, 40 bucks later.
figuring it was a fluke, i went out and bought them again when autozone at least had a rebate.
i just got pulled over guess what, another one blew. Now im in the market once again but cant beleive this can be possible
for the price, is there a warranty or something on these, or what the heck is going on?
i wear gloves when changing them, lights are solid, seals on plugs good etc.
Let me know because i since bought them for my dads matrix as well, and dont feel really comfortable
knowing my 82 year old father let me "upgrade" his lights when his originals were fine, now i worry theyre gonna
crap out also prematurely.
Id love to hear about a bad batch, but not sure what to make of it before going to another brand. Ive always had faith
in sylvanias other products but this is silly.
mine are 9006, was there an issue noone told me about?
last set i bought on amazon for girlfreinds 2005 mpv, theyre about 6 months old, still going but is that seriously
the expected lifespan?
dissapointedly yours
scott

Posted by Anonymous


I bought 3 sylvania portable dvd players for my grandkids Christmas from walmart and none of them work took back to Walmart they said can't exchange them to contact you please Marlene Russell

Posted by Anonymous


Terrible customer service. waited on hold for 30 minutes only for some very unpleasant guy to tell me they couldn't help me. all i wanted was to know if i could purchase a new A/V cable to replace the one that cracked off in my portable dvd player. from now on i will spend the extra money and buy something of higher quality and with better customer service ratings.

Posted by Anonymous


Hi there,

The door on the DVD player is not closing all the way which means that it is not reading the disk. Is there a way that I can make a temporary door for the dvd player to read the disk?

Thank you,

-Julia

Posted by Anonymous


I need someone to call me regarding my android tablet/DVD. I've been trying to contact you to no avail.

Posted by Anonymous


The Worst By Far The Worst FREAKING Electronic Company And Brand!!!! Do Not Invest Ur Money Or Time With Them!!! Customer Service Sucks And The Ppl Dnt Know Wtfukkkkk Theyre Doing To Assist You. They Dont Have No Damn Technicians To Resolve Ur Issues

Posted by Furious


Purchased the dual DVD players and like other reviews they don't work! I called within my 90 day window only to be told to restart! That obviously didn't work and by the time I called them back today I'm now out of my window by 10 days, I'm out of luck. Oh he did suggest using lens cleaner but that was it!!! I'm so mad at myself for not seeing all of these other bad reviews before I purchased. Absolute terrible service. When asked to speak to manager I was told they would say same thing! Wow way to make me a fan of your products. Never again Sylvania!!

Posted by [email protected]


Yep I purchased a DVD player with remote control; and the remote doesnt work MOST of the time !! We changed batteries, then went and bought more batteries of the Best kind, and still the remote doesnt work except occasionally, and that isn't very much!! I'm fixing to take the dang thing back and buy a Better mfg brand, if you don't contact and Make good for my troubles!! Cost $40 for this unit, and I expect a complete refund, then I'll buy a universal remote and try that! But if I get no satisfaction, I'll just return to store and use another brand !! You have my email address, I expect to hear back ASAP !! THANK YOU

Posted by mommyof2


Do not buy these products. i purchaed two sets of portable dvd players and they both gave up on me after 3 months and only to find out that it doesnt even come with at least a one year warranty then you guys wanted me to pay my own shipping to send it to you to see how to fix it. i have my receipt too you guys

Posted by zen2


BEWARE!!!!! Horrible customer service! I bought a portable Sylvania DVD player from Walmart for road trips...worked fine the first time and then only the second time (a few months later) would not load the discs. Called customer service and was informed that they could not help me as 90 days had passed. (Bought beginning of April...tried to get help late July.) Will never buy this brand again. I don't appreciate companies that take my money and don't stand behind their products.

Posted by Salma


Worst product ever. Bought SYLVANIA portable DVD player and it isn't holding a charge. Called customer service to find out that they only warranty products for 90 days. Absolutely ridiculous. Never buying from this company again. Awful products and awful customer service.

Posted by None


After purchasing a Lightify set and unable to complete the setup, was unable to find technical support outside of regular business hours which is not acceptable for mobile device software products like smart bulbs.

Secondly, Sylvania needs to utilize experienced software service providers if they expect to survive in the smart bulb industry. The smart bulb is a mobile device software product and nothing less. The Osram app is a failure from software updates that do not Install to a non-friendly user interface that lacks guidance and messaging. And, mobile device software products require 24/7 support that established software providers do not overlook.

Although Sylvania has the best concept for smart bulbs by way of Bluetooth technology (compared to Philips non-Bluetooth and short range) the lack of help was the final weakness that killed the overall experience and the products I purchased went straight back to the stores. And, I will never again look to Sylvania for anything Involving mobile devices.

Posted by Anonymous


Hello I purchased one of your electronic picture frames for my husband's birthday in January and it stopped working the screen is black the power cord indicates it has power. I do not have the receipt or the box the Walmaet Store told me to contact you as they said you stand behind your product. You can call me or thank you in advance for anything you can do to me. Truly Mrs. jesse Butts.

Posted by Anonymous


Worst company,I appreciate all the coments. I won't look any further on help from sylvania. I have a sylvania dvd .went to use it, sound but no picture. I have had it 4 years. bought it to use to go back and forth down south in the winter.arriving home 1st year put it in a closet and forgot about it. A couple weeks ago was cleaning the closet and thought what a nice surprise.I've wasted alot of time just looking for a place to call. Bought mine at Sears in Hot Springs,Ar

Posted by PISSED OFF


The "helpful" Service Department Is A Joke. They Can't Even Tell What Bolt Is Used To Wall Mount A Sylvania Tv You're On Your Own For Service!!!!!!!!!!!!

Posted by Granny


My Sylvania LC321SSX is STUCK in "test" mode. the entire screen flashes solid colors.
I was told I need an original remote a "universal" reote will not release my TV from test mode.

So where can I get a Sylvania LC320SSX reote control?

Posted by mast


Can i return a portable DVD played sound doesn't work? i don't have a warranty for it.

Posted by Anonymous


I need a user manual for a Sylvania Bluetooth speaker sp234 I am having trouble pairing

Posted by Anonymous


Your portable eve players work for a month I got a two year warrenty but can't find receipt what r u going to do about this

Posted by Anonymous


cant get ahold of the right people to help me with my problem and when I get transferred its back where I started I irritated the people with the same question and they where quit rude

Posted by Amber


I Brought Two Dvds And They Both Started Acting Weird After A Couple Days Cutting Off In The Middle Of The Movie And Going Back To The Main Screen This Company Is Horrible I Will Never Purchase Anything From Them Again Then To Top It Off I Was Trying To Find An Email Or Phone Number And Its So Many Different Ones Its Hard To Contact Someone This Is Disapointing

Posted by barn


Is there any sylvania service center here in the philippines pls. Let me know thank you

Posted by Anonymous


Very poor service. I was given the run around. 3 different phonenumbers I was told to call. Rude person on the firstcall. Foreign person obviously didnt understand what I was saying. Just stated retjrn for $44.00 for ssrvice. Didnt troubleshoot at all. Poor quality product, ill search for a better brand this time.

Posted by lewis


I bought a remote for a vcr/dvd combo, md # DVC841G. the remote would not operate the unit. called the 800 number, they sent me another remote same one as the first remote, still would not operate the vcr/dvd unit. either I need to find out what to do in order for the remotes to operate the unit or I need to return the remotes for a refund. can you advise me on this issue, thank you. lewis.

Posted by Anonymous


Good afternoon, I was wondering if your company would be so kind to help me get a new cord for a "Digital Compact Disc Player Portable CD stereo radio system, for my daughter. It was a new electronic that she had received and the movers had accidently lost the cord during our move and as a result, we not able to play music for our daughter. She is only 2 years old and is very disappointed. If there is anything you can do for me, we will greatly appreciate it. Thank you so much for your time.

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