Rogers customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Rogers.

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Viewing Rogers customer service reviews 51 - 75 out of 80
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18
Apr

Posted by old 4503578188 new /819383


on 4/18/12 at 5:41PM

have been with Rogers telephne since 1984 with insurance cie as agent
paid very substantial amount of service fees for 19 yrs now retired and live in an area where there is no local reception decided to take 100.$ every yr as april 05 renewal, since 3 yrs was on european trip and when on 04.18th
balance credit of 122.10$ was erased from my account, cause I didn't renew on the fifht of april which was very difficult to do from Germany.
Terrible way to service long time customer

06
Apr

Posted by Rani


on 4/6/12 at 2:40AM

was supposed to get my cell phone delivered over 3 weeks ago, Rogers and UPS is giving me nothing but run around- no one is willing to help out a customer, what has happened to Rogers??

25
Mar

Posted by don


on 3/25/12 at 8:37AM

Got a third party charge for some stupid trivia question game I never signed up for. Turns out rogers is making a profit from ripping off its own customers.
I'm cancelling my 3 year contract and promise to badmouth this company till I die.

04
Mar

Posted by Chris2


on 3/4/12 at 6:53PM

My wife and i use an Iphone for tethering. We get some pretty large bills even though we have the 6Gig Data Plan. My wife called Rogers to see what could be done about the charges. It took several people and a lot of pushing but finally someone agreed to waive some of what we owed, bump up our Data Plan for the next three months at no extra charge provided we signed on for an additional year. We were due for an upgrade. We went to Rogers (Video) and spoke with the sales rep who sold us the original phone in September 2009. He was extremely helpful (as he was in 2009). He knew all of the details of the packages and made helpfull suggestions. I then phoned back to customer service with a reference resolution number. We wanted to ensure that any upgrade would not affect the resolution. The first Customer Service Rep seemed to be missing some of the details on the resolution (he said we had to sign up for 3 years not 1) and eventually transferred us to Customer Resolution. This person had our info correct. I let them know that we intended to upgrade to the Iphone 4S which involved signing on for three years. I asked what he could do for us, he replied that he would knock 5$/month off our voice plan for the next 36 months. That covered the cost of the upgrade. We're happy. Everything the Reps said would happen occured. Yes we go over our data usage monthly and we pay for it. When we expressed concern, Rogers stepped up and made a deal that keeps us on board. We are satisfied. Next time we need to upgrade - we'll talk to Roger first. I'm not too technically literate nor is my wife. But we ask a lot of questions and eventually the issues get resolved. They met us halfway. Thank you. A quick note too Rogers Techies - everyone we have contacted over the last three years has been incredibly helpfull and freindly, including the person I spoke with tonight - thats why I decided to comment. I was looking up an issue and came across all the negative comments. I can only speak from my own experience. Cheeres.

22
Dec

Posted by Anonymous


on 12/22/11 at 11:03AM

My granddaughter was having difficulity with her Blackberry. We went into a Rogers sales outlet and was told that there was no loner Blackberry. My 14 yearold granddaughter explained that she was a competive skater and that the old flip phones (that Rogers offered her) did not work well in certain areanas. Note the Blackberry was bought for her due to her demanding schedule as well as her safety because at times she may be the only person in an areana with a coach. The sales representative responded by telling her in a very sarcastic voice that she would give her a list of the names of the people who had loner Blackberries and my granddaughter could call around to see if they would give theirs up. What an impressive employee of Rogers. We ended up taking the Blackberry to another location as we could not deal with the nasty piece of work who could not stop with the sarcasm. Rogers really needs to do a better job of screening their employees. Whe the contract ends I can assure you we are moving elsewhere.

24
Nov

Posted by Anonymous


on 11/24/11 at 2:06PM

I will dance with joy when there will be another competitive wireless service provider in Canada. Rogers treats its customers so badly! It is almost impossible to get their support. I spent an hour just to get through to support chat online.....

09
Nov

Posted by daveskyman


on 11/9/11 at 3:29PM

28 dollars to answer a question ,thats not customer service,im not happy, im pretty disappointed,infact get ahold of me and i will tell you what i really think of your customer service, for a low price of 28$.you have a great Customer with no service,and i have to pay you 28$,to find out why.NOT A CHANCE.im still waiting to get my money back for some scam apps thing which i never asked for ,rogers is falling apart,when will rogers realize,there is no rogers without your customers?

08
Nov

Posted by Anonymous


on 11/8/11 at 11:54AM

When will Rogers learn? Someone from Rogers executive team pls read the these complaints. You can only treat people like this for so long.

07
Nov

Posted by Anonymous


on 11/7/11 at 2:32PM

I cancelled my Rogers Wireless Account 5 times before they finally cancelled it! I didnt expect to be bounced from departmetn to department and then hung up on while transfered. After calling to get the bill cleaned up and the months of service charges after the account had been closed reversed they stated that they couldnt make any changes as it had gone to collections! Make your life easy, Bell is not treat to deal with but Rogers is TERRIBLE.

29
Oct

Posted by Christal


on 10/29/11 at 5:19AM

My husband and I both deal with rogers and let me tell you I am not an easy person to upset but I know each time i have to call them i am going to be. They have disconnected my phone once a month for the last 4 months. I continue to argue over my bill and usualy have the 25$ reconnection fee reversed but its a total inconvenience. My husband swears when his contrat is done, he will be going elsewhere. Their customer service skills suck and I think they need some retraining on how they talk and explain things to people.

13
Oct

Posted by Anonymous


on 10/13/11 at 2:03PM

I had the new Rogers alarm system installed in my home. I had paid for it in advance on my Rogers account. The guy who installed my alarm said I had to call the office to pay for the equipment on my Visa. I told him I would not pay as it showed on my Rogers account that I had already paid for it. The guy on the phone told me it didn't matter and I had to pay Visa. To make a long story short, I had it removed but they would not issue me a refund cheque so I had a credit of over $600.00.
I ordered the new sport magazine from rogers as I am a big sport fan. Ordered on the 27th of Sept. the issue was released on the 29th. It's Oct.13th and still haven't received it. They told me it takes 2 weeks when I called today. I asked what the point is of getting news thats three weeks old. I cancelled the magazine today.
I got a call about a deal I could get on my cell phone where I would be getting more features and saving about $6.00 a month. Not a big deal but money is money. I received my rogers bill yesterday and my wireless bill was an additional $20.00. They fixed the problem after 68 minutes on the phone but did not give me the deal that they said they would.
Because of the service I have received from rogers , I will be cancelling my home phone, internet, cell phone and cable as soon as my contracts are up. I will also tell people I know about my experience with Rogers.
Rogers does not care!
Jon

04
Oct

Posted by Anonymous


on 10/4/11 at 7:41AM

I was told I couldnt get ROGERS TECHNICAL HELP OVER THE PHONE ANYMORE & NOW I KNOW WHY! You want to CHARGE ME for help? It's YOUR SERVICE I am having a problem with & you want me to pay EXTRA MONEY to correct it? How arrogant!
I AM VERY UPSET & PROBABLY LEAVING YOUR SERVICES! THIS IS RIDICULOUS!
Tracy

02
Oct

Posted by tammy


on 10/2/11 at 11:13AM

WORST customer service ever! Every single time I get off the phone I am angry and upset. Every time. As for the people saying they have problems with their bills or not being given correct information or being told something was done and then find out it wasn't. Typical of Rogers. I was just on the phone to report a stolen/missing Iphone, I was told they would cancel anyone being able to use it but I could still try calling the number, while I was speaking with another person to see about a phone I tried calling and guess what 1st person screwed up! I swear it's constant with them. Do they hire incompetant kids or people who can't get jobs anywhere else? And no offer of a phone unless I sign another 3 yr contract with them!!! Nice customer service to someone who pays their bill on time every month and has been a customer for 10 yrs! Considering paying the $340. to get away from them!

26
Sep

Posted by [email protected]


on 9/26/11 at 7:26PM

your servive sucked i am mad i cant get through to get help tonite and some how a 10 fee was taken off my account i got through to tech support to be put through to billing to wait 20 mins only to have to start again my home phone died and i couldnt get back to tech support i am very very displeased

26
Jul

Posted by mve


on 7/26/11 at 8:27AM

Just got off phone after talking to one of your customer service reps. She was very thoughtful and polite and tried to make everything right. I am still not happy with the answer I received.
Before I went to Europe I phoned Rogers to find out exactly what I would need to use my cell over there. I bought 15 min voice and 25 text messages. I agreed to $32.50 to be charged to my acct. I then questioned if I need to anything before texting or calling out. She informed me I did not have to do anything but dial normally. I have an extra $52.90 on my acct. I understand the $16.90 voice charges. I do not understand the $36.00 roaming charges. The young lady did tell me it was because I did not turn roaming off. She told me the next time I go away to phone in and they will tell me how to turn roam off when out of country. Why did the first person I talked to before I went away and specifically asked not tell me about roaming? They said they will credit me 1/2 charges $18.00. I did let her know I was unhappy but I realize there was not a thing she could do about it. I really do think the whole charge should be reversed. If I had been told before I went I definitely would have turned it off.

02
Jun

Posted by contact help


on 6/2/11 at 1:02PM

you people are difficult to reach by phone imagine ? i want to be a new custemer and i can not find a number to call you at. the one listed on this page is long distance and I am not good with computers, sorry.
you can call me 416 550 6113 if you need the bussiness.
thanks
joseph

02
May

Posted by Anonymous


on 5/2/11 at 1:29PM

My husband and I use Rogers because we can use our cell phones in place where telus and others crap out.
We were called a few weeks ago to renew for another 3 years. With this plan we each get an extra 100 min free and we both can upgrade our phone. So off we go to the Rogers store, only to find out that my husband get the free phone and my free phone will cost over 100 bucks. I don't like being lied to or being treated like a second class person. We will not renew with Rogers ever again. After the 3 years are up we will go month to month or find something better. Not a SECOND class anything.

13
Dec

Posted by joey


on 12/13/10 at 10:28PM

After 15+ years of giving them $80 a month I woke up this morning to a suspended phone line over $80 that wasnt even 60 days over due after making arrangement and had already paid the amount as promised...thumbs down...time to find a new plan THIS HOLIDAY ROGERS CELLULAR DESERVES A STOCKING FULL OF COAL

29
Nov

Posted by Kris


on 11/29/10 at 7:49PM

The worst company ever. People please move from Rogers!

30
Oct

Posted by Anonymous


on 10/30/10 at 9:40AM

ROGERS WIRELESS PHONES AND LAND LINES TO CUSTOMER SERVICE DO NOT WORK. WHY NOT PRIORITIZE ( I.E. INCREASE)YOUR PHONE LINES SO THAT THE SMALLEST USER LIKE ME HAVE EASY ACCESS TO YOUR WELL RESPECTED PHONE SERVICES?! PLEASE,PLEASE, PLEASE BE MORE ACCESSIBLE TO YOUR CUSTOMERS.
IT IS ONLY BY CHANCE (I.E. 1 OF 23 CALLS THAT I GET THROUGH. TO GET THROUGH IS A HUGE PAIN !!!! PLEASE, PLEASE, PLEASE, PLEASE !!!!)

05
Oct

Posted by Anonymous


on 10/5/10 at 10:49AM

The worst service EVER!!!!!!!
I cannot contact a real person with my problem.
-Kathy Malmberg
Oliver BC

08
Sep

Posted by Anonymous


on 9/8/10 at 12:30PM

Very poor service. Seems like the customer service people are deliberately told to mislead the customer. Initially I was not told that my phone will be replaced with a old phone. I was just told they were shipping a phone.
I was first surprised when I received a refurbished phone to replace a 2 month old phone that stopped working. Then the representative told me that all refurbished phones are phones that have been returned within a few days not phones that have had techical problems. Was then forwarded to a technical expert who said you are not entitled to a new phone and refurbished phones that have been fixed and tested. They would have had problems.
After being with Rogers for a long time it is becoming clear that the company has become too big for its own good and are taking short cuts, leading customers along.

03
Sep

Posted by Anonymous


on 9/3/10 at 2:57PM

Calling the customer service line and they have had me on hold for forever. I was initially calling to ask a question about a service but instead I am now cancelling my service... if I ever get to talk to anyone. Wow. What a horrible experience this has been.

10
Jul

Posted by Anonymous


on 7/10/10 at 10:40AM

The rogers site is down so i googled the customer service # and this came up. Called, and after going through 7 menu options (took about 2 minutes) i got a hold of a rep. 7 minutes later I had what I needed - add on data/voice/txt package for visiting the US. Also enabled tethering on my iphone, upgraded my data plan, and off i went. Very friendly, easy. It if wasn't for the obnoxiously high prices on all the services it woulda been assume. Then again bell, telus, etc. all have equivalent pricing..

06
May

Posted by Anonymous


on 5/6/10 at 2:16PM

Hello, we have been clients of Rogers for some time now and basic tv needs seems to be a challenge. A few months ago, in mid winter, it took 2.5 hours on the phone to have our customer needs addressed. We were extremely frustrated by the sloppy work performed with a thick black wire drapped over our white garage and linked to a tree. Just to get the wire changed to white (to improve the messy look left by the Rogers workers), it took almost 4 hours from the time we called --- extremely slow service. We were also told to call back in April just to be sure Rogers did not forget to burry the wires that were apparently "temporary". Many neighbourhoods off our street continue to have these wires drapped from tree to tree for several years in row -- I would not call that temporary. I fail to understand why anyone would pay monthly cable bills to Rogers if that meant the front of their home would be bombarded with ugly and obvious wires for years. I also fail to understand how Rogers, as a huge national company, does not notice the sloppy work of their employees if all it takes is a drive through any neighbourhood to notice the ugly wires which are often drapped house to house and tree to tree. Today, May 6th, Rogers workers were in the area to apparently burry the wires. There are still many homes with wires all over their property - wrapped around trees and homes. How does Rogers intend to fix this growing neighbourhood problem? No one wants ugly wires wrapped around their home. Please advise ... [email protected]

Viewing Rogers customer service reviews 51 - 75 out of 80
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