Posted by Anonymous
This is the most difficult phone system I have ever encountered when trying to reach a human being. How is that done at Regions?
Jerry Scobee
615.945.5220
Regions Bank customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Regions Bank.
05
Mar
03
Jan
25
Mar
25
Dec
09
Sep
Posted by Anonymous
Regions automatic system inefficient!! It has taken me 20 minutes to activate my new card that was supposed to be sent out to me 20 days ago! Now I cannot activate my new card and I'm put on hold for an extra 10 minutes. Now I will be on the phone for 30 minutes because I'm told that my information that I'm entering does not match my records...Same information I have entered for the past years. Automatic system has asked me to enter information 3 times and there is not an option to speak to a representative. I had to call another number only to be put on hold an extra 10 minutes. Where is the Good Customer Service here? I'm about to switch banks!!
04
Mar
Posted by Anonymous
I think it's awful that Regions don't have customer service after 7:00on. I'm sure that there are other people that commute and don't get home until then. There should be somebody there at least until 8:pm. I ordered package on line,was paid for in full (4.95). Check my account today, was charged 95.00 pending, can't do anything until bank open tomorrow charge will go thru tonite. That means I will be late for work,having to go by bank in person to make sure their lazy behinds can take care of this. Think I will go back to Bank Of America . Thanks for nothing Regions
30
Jan
23
Jan
Posted by Nicole
Worst customer service ever! Can't get anyone on the phone so I had to report my card lost online on a Friday night and over a week later I find out that it was never processed as lost. I reported it los tin person this time and I still don't have a new card. It's been over two weeks now and my frustration level is maxed out. I've opened an account with another bank. Good job running off a customer of 15 years!!!
04
Nov
Posted by Anonymous
Region's bank dropped the ball by not sending in a lien satisfaction and getting me my title. Now the car is totaled and I am having to do Regions' job for them. I have to call and ask them to send me the paperwork, I had to go to the tax commissioner office and hand in the paperwork and PAY for the corrected title. Now I have to wait 7-10 days for the state of GA to mail me a title. All the while, I can't be paid on my totaled car until I send the other person's insurance company the title. We have purchased a new car and now have to wait on paperwork to get reimbursed from the insure company. Some hits us, Region drops the ball and I'm still waiting for reimbursement. Oh and then when I asked to speak to the person who signed the lien satisfaction paperwork, I was told that Gary White is an officer of the bank and too busy to talk to me. I left my cell phone number and told I wasn't guaranteed a return phone call. Really? I'm not important enough.
03
Oct
Posted by Anonymous
I'm actually reconsidering changing banks because Regions is NOT consistent, they don't go by their customer service hours, they constantly like to close people accounts without letting them know the issue, this is the 3rd time they have done this and I'm tired of my accounts not being secured, they are terrible. I can deal with Bank of America before them
29
Sep
19
Aug
Posted by Anonymous
called the 1-800 number for help with a check that had came through the night before and my deposit came through that morning. The customer service person said go to bank ask them to call deposit operation and tell them deposit has been made to have check paid. I went to bank in Springfield, Il. on 6 st. spoke with Bonnie McDonald who said I didn't need to wait she would take care of this. The next morning I called Bonnie and she said they do not offer this service. I called the 1-800 back again and was told they do offer the service if the branch wants to take the the time to contact the proper departments but I guess this branch didn't do that
17
Aug
Posted by resolution
I can echo the concern. This is the third time I've needed help while overseas and can't reach anyone. When I call, the message is, "Welcome to Regions Bank, goodbye." I'm denied access to my online banking. The service has NEVER been the same since AmSouth was bought out by Regions. The green logo represents a greed for money but no customer service. I will change banks upon return to the US.
02
Aug
Posted by Anonymous
I am traveling overseas and my card was declined. I have been calling the 1800 for two days trying to reach someone. I just wanted to let the bank know I am traveling because I am running out of cash and I need access to my money. Regions needs a better system. This is totally unacceptable.
24
Apr
16
Apr
Posted by Anonymous
I have been banking with you since you bought out my local bank , "Etowah Bank" probably 15 years ago. I had a client come to me tonight with a check drawn on Regions bank that he could not cash because he said the automated teller at Suntrust bank rejected it as an invalid check. I called all the regions 1-800 numbers and was told everybody went home for the day. Why can't I talk to a 24 hour representative in another country? I will get to the bottom of this tomorrow and have every intention of moving my business elsewhere. I cannot have people that I pay calling me and telling me that my Regions check is no good.
28
Feb
Posted by Enough Already
What can one say about zero accountability from even a branch manager? Smug responses... she knows she can do and say whatever she wants to say, and nothing can ever be done about it as corporate regions could care less.
Very sad considering I have been doing business with regions for the last fifteen years. I find it very strange that someone would go out of their way, and enjoy trying to ruin someone. Normal business practices would be that a branch manager would attempt to do whatever it took to make proper resolutions to problems instead of an "oh well... we goofed" when THEY improperly handled our deposits. My checks bouncing because of the banks laziness is not acceptable.
05
Jan
Posted by MAD
My debit card has just been turned off and I have no reason why and thanks a lot regions for not having no customer service available on a freaking Sunday so I can solve this matter.. I have no cash and no checks and I am just stuck without any money until tomorrow.. I am changing banks I have enough of this BS. Thanks for being so concerned about ur customers that u have no customer service on a Sunday. I really appreciate that.
22
Dec
Posted by TJM
My bank card has been shut off in error and I just had it declined in a restaurant. Very embarrassing and now I have no access to my funds until Monday because there is no 24 hour customer service! Banker's hours prevail at Regions. Been a customer for a decade, have 7 accounts both personal and corporate. Great support.
04
Dec
Posted by concerned
I live outside the USA and have money deposited in Regions Bank following transfer from Union Planters. There is absolutely no way I can make contact either by email or phone unless I provide data I simply do not have ! "customer service" does not exist unless someone can provide a simple way of getting through to a living person.
29
Sep
Posted by Anonymous
Opened an account recently and currently have over $1k in available balance. Tried to use my checkcard for a $30 purchase but it is being declined as of Saturday night so now I am sitting here with no access to my money until monday morning because Regions has no 24 hour customer service to help with situations like this. Had I known this there is no way I would have taken my business there.
15
Sep
Posted by piglet99622
I travel and make purchases while travellkng from many different vendors who have their home base in multiple states. The morons at Regions always shut off my check card for "suspicious activity" and then HAVE NO 24-HOUR CUSTOMER SERVICE! THIS IS ABSURD! I feel sorry for the person at my home branch Monday morning....nothing like having this happen when you are out of town and end up having to sleep in your car and borrow cash from friends BECAUSE YOU CAN'T USE YOUR CHECK CARD!!!!! Worst customer service EVER!!!!!
25
Jun
Posted by WarEagle
Ok, I'll try to temper myself as I write this because currently I'm furious! So I opened an account with Regions last week. Fine well and good. Tonight I try to log onto Regions online banking and it says my account is locked and to call an 800 number listed. So I called......guess what, there offices are closed! So I try to do it by phone. Guess what, I haven't established a telephone banking PIN. So it instructs me to do so only, wait for it......THERE DAMN OFFICES ARE CLOSED!!!! That's it with Regions for me. You lock my account for no reason then make it so that I have NO recourse to unlock it until your offices are open. WONDEFUL!! Sianara, Regions Bank! WORST customer service in the banking industry, BAR NONE!!!!
05
Jun
Posted by Anonymous
My parents opened an account for me in elementary school. I'm 20 now and looking to close it. I called the bank where my account was set up and they said they couldn't do anything unless I went to one of the branches. I live out of that state and there are no Regions Banks, unless I go two states over. I call 1800Regions, finally make it to a person, and she says that she can't access my account. I try calling back to speak to someone about just transferring the money out of the account, and all I get is "Thank you for calling Regions Bank, Goodbye". All I want is to close my account! That's all, but I can't even get that done!
30
May
Posted by Annalee Louise
I Can Never Cash Personal Checks, Thanks To Regions!!!; Online Mobile Deposit Never Works!!! Atm Check Cashing After Bank Closes Never Works.
Regions You Just List Good Bussiness
I Cash 100.00 -1,000.00 Checks Once To Five Times A Day.
You Always Ruin My Afternoon!!!! Always
