Posted by Anonymous
A lot of spam calls coming from this company. Seems like they were bought out by Century Link, what if we give them a call instead?
Qwest customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Qwest.
07
Nov
23
Oct
07
Feb
16
May
Posted by Anonymous
Great, it is 1:12 p.m. Pacific Standard Time, I have questions and need to order a land line in Pocatello ID, and a recording comes on telling me that you office is closed and call during regular business hours. What the heck? when are your business yours, says here on the screen you are open! Great customer service.
28
Apr
Posted by M Rick
Dear Qwest, I continue to recieve unwanted calls from 307-352-29xx (usually 2935). I found that this is from a Qwest service area and instructions were to contact you. The land line number where the calls are received is 301-469-4986.
I would greatly appreciate a reply from you that you received this information - and if there are actions that you can take to remove this landline from receiving these frequent unwanted calls. Thank you,
07
Nov
24
Sep
Posted by gboring
My doctor told me to go to quest for a bone density test. I have been trying for over a week on the computer to find a phone number to find out where to go and make an appointment. This site is by far the worst site I have ever been on. Hope there are other places I can get this done because obviously you do NOT want my business!! Geri
03
Sep
26
May
07
Feb
25
Sep
Posted by mountain gal
Qwest has been a terrible experience but we have no other choice in the mountains. We bought a cabin that had had a fire and needed a new phone line ran as the old one had been cut and pulled. I talked to 9 different people and spend over 10 hours on the phone and the only response I could get out of the customer service people was "your line will be connected by ... or on ...." I repeated over and over that there was no line to connect--that was what I needed--a line ran--they gave me a phone number and an order number but no order to get the line ran. NO ONE could seem to understand this. In a burst of genius or desperation, I call repair and was told there had never been a comment put into the system that I needed a line run--they are now helping me and I hope it will be resolved--time will tell. The last person I talked to in customer service--I told her 4 times that there was no line and she never, never said anything except--there is an order to activate your phone. I gave her the entire story of the fire--still nothing in her reply to indicate she heard me. Since this was a new phone number and phone order, I didn't think repair would be appropriate but I will see if it works because customer service is terrible and I hope after I get this resolved I never need customer service again. The number on this site is absolutely the one I used to reach repair--as I write this, I'm on hold but the person who is helping me said to me--"there was a fire and you need a new line ran into the cabin". I hope and think she has it--first person to seem to have any understanding at all. The frustrating part is I have no way to do anything about the people who didn't have the intelligence to understand what was needed--they are anonymous and have wasted hours of my time.
21
Aug
Posted by steelmike
was going to switch phone and internet carriers. but, I found out their sales people lied about cost. I called 4 days ahead of the scheduled switch. I told them their sales person lied and "do not port my phone number". not only did they port my number, they changed it against my wishes. for over a month now I have been trying to get my old number active again, so I can port it back to Comcast. when I call them. the norm is elevator music for 20 minutes before anybody answers. century link/quest is a very bad company to do business with.
29
Apr
Posted by Marcus
I called Qwest yesterday to see about getting a phone line spool of 300ft delivered to my property. I'm building in a remote area and have already paid for the phone line to be ran 1/4 mile from the main road with the electrical install onto my property and end at the transformer. I need the extra line to run to the new house foundation with the new electrical hookup. I talked to "6" Qwest representatives yesterday and left "2" messages with people I passed around to or handed off to. I had to call back 3 separate times and my problem still exists. I would consider the service I have received so far to border on incompetence.
08
Nov
03
Jul
Posted by [email protected]
For Over A Year We Keep Getting Disconnected From Our Dsl. They Ask Us To Try This And That Every Time We Called (we Have Called About 6 Or 7 Times) Each Time We Get The Same Old Disconnect This Or Try That. Still Nothing Works. As We Or On Our Computer We Get Logged Off Every 5 To 10 Minutes Any One Else Have This Trouble..........
16
Apr
25
Nov
19
Jul
Posted by AtlastaPlace in CO
a.k.a., Century Link ~ N/Central Colo ~ rural
I feel Century Link, which we've had in this remote area for many years with excellent service, did take on more than they were ready for or capable of with Qwest and all it's previous problems. The Tech that came to our cabin to replace a modem and help with service, did just that and with excellent customer svc. I was grateful as I couldn't be without service due to communications/information with recent nearby large fire (have no TV reception in the valley). Qwest had too many existing problems when C.Link took over BUT in our area we've had to have our St. Rep. get involved in community meetings and then with Regional mgr. with C.Link to improve services. Now svcs. consistant even though once in a while a bit slow but much better, however, I don't do nor depend on faxes which were a big problem via others with documents.....
15
Feb
Posted by Anonymous
I wanted to talk to a person. The Water Bureau broke our line and it has been out for two days. They snapped the line in the street, so I am not going to pay for the repair. The supervisor called two days ago, but no repair has been made.
Charge the Portland Water Bureau, as they broke the line while working in the street in front of our house.
17
Jan
12
Dec
Posted by Klak
WARNING!
I am a PC technician in a small town here in Idaho. I have found with more than one Qwest customer that when Qwest changed to CenturyLink, they did something very strange to the connection speeds. ADSL (Asynchronous Digital Subscriber Line) is ALWAYS faster on the download than on the upload (which is fine, because of the way the TCP/IP protocol works), but, in these cases, the download speed was LESS than the upload speed!!!
So, a 1.5 Megabit connection was showing something like 449 DOWNLOAD, and 605 UPLOAD!
Needless to say, their internet was performing very poorly. When I called Qwest DSL Tech support (888-777-9569) the woman explained that Centurylink had done some "Network optimization"!!! YEAH. What they did was save bandwidth for 6 MONTHS! I told my customer to call and complain, and she did receive a proper credit / adjustment to her bill. To check your DSL speeds, open your browser (Internet Explorer, Firefox, Google Chrome, Safari, etc.) and type in this address: 192.168.0.1. You will get a configuration page, and along the left side, it should show you the connection status. A 7 Megabit connection should show something close to that, like 6743 MBits DOWNLOAD, for example. If your Download is LESS than your upload, you have a problem! Sometimes, turning the DSL modem off, waiting a few seconds, then turning it back on, will help.
If not, call them! 888-777-9569.
16
Nov
11
Nov
Posted by Nancy
This company is horrible beyond words.
This is the second time that I have been without phone service for days within the past year. I cannot get a live person this time (I cannot call them now because I am at home and no phone service. My cell (Verizon) has awful connection and drops calls.)
The first time I was able to communicate online (this time I get the message "this page is unexpectedly unavailable) and they wanted me go agree to pay for the repair. I live in an apartment building and nobody else's phone was affected. The problem was not with my phone because I tested it with a corded phone and it did not work either. Finally, my phone began working 4 days later. I told them that I lost service during a lightning storm but they just wanted to to say I would pay for any wiring problems.
I hate this company. I am going to get Comcast or AT&T when I move. Also, I am paying so much money for my phone and internet service that I am going to change that service too.
20
Oct
Posted by Anonymous
Century Link is horrible! I am cancelinig my Quest- uh- now Century Link as soon as possible, I can't get a live person to help me and they have arbitrarily discontinued my direct tv , who says they have no bikling problems wiht me but can't do anything because my service is bundled. When I try to call Century Lind I keep getting automated places that do not connect me with any live support. What an awful way to do business.I have had service with Quest for several years, and have never missed a payment.
14
Oct
Posted by Anonymous
We've had telephone and then Internet service through US West, then Quest, and now Century Link for over 30 years. Their customer service is still horrible. They don't seem to understand that they have to have customers to have a business. Twice when I was one week late on a payment due to being out of town they cancelled our service without notification and charged reconnection fees. That's for one week late and 30 years of prompt payments. Our new Internet from Clear is so much faster and more dependable!
