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This company is horrible beyond words.
This is the second time that I have been without phone service for days within the past year. I cannot get a live person this time (I cannot call them now because I am at home and no phone service. My cell (Verizon) has awful connection and drops calls.)
The first time I was able to communicate online (this time I get the message "this page is unexpectedly unavailable) and they wanted me go agree to pay for the repair. I live in an apartment building and nobody else's phone was affected. The problem was not with my phone because I tested it with a corded phone and it did not work either. Finally, my phone began working 4 days later. I told them that I lost service during a lightning storm but they just wanted to to say I would pay for any wiring problems.
I hate this company. I am going to get Comcast or AT&T when I move. Also, I am paying so much money for my phone and internet service that I am going to change that service too.


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