Flag Qwest Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Qwest has been a terrible experience but we have no other choice in the mountains. We bought a cabin that had had a fire and needed a new phone line ran as the old one had been cut and pulled. I talked to 9 different people and spend over 10 hours on the phone and the only response I could get out of the customer service people was "your line will be connected by ... or on ...." I repeated over and over that there was no line to connect--that was what I needed--a line ran--they gave me a phone number and an order number but no order to get the line ran. NO ONE could seem to understand this. In a burst of genius or desperation, I call repair and was told there had never been a comment put into the system that I needed a line run--they are now helping me and I hope it will be resolved--time will tell. The last person I talked to in customer service--I told her 4 times that there was no line and she never, never said anything except--there is an order to activate your phone. I gave her the entire story of the fire--still nothing in her reply to indicate she heard me. Since this was a new phone number and phone order, I didn't think repair would be appropriate but I will see if it works because customer service is terrible and I hope after I get this resolved I never need customer service again. The number on this site is absolutely the one I used to reach repair--as I write this, I'm on hold but the person who is helping me said to me--"there was a fire and you need a new line ran into the cabin". I hope and think she has it--first person to seem to have any understanding at all. The frustrating part is I have no way to do anything about the people who didn't have the intelligence to understand what was needed--they are anonymous and have wasted hours of my time.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video