Posted by mrcllc
Centurylink sucks. They offer highspeed internet and do not even have their act together for their website. I have been trying to pay my bill and/or setup a cs acct and can not do it.
Qwest customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Qwest.
01
Oct
27
Sep
15
Sep
27
Jul
Posted by overitindenver
My horror story is so long and gut wrenching that recalling it all requires a sedative and psychotherapy. I'm placing one more call to this company and if they don't resolve the many issues and abuses my husband and I have suffered at their hands I will disconnect service and spend the next 72 hours lodging formal complaints to everyone I can think of that might have the ability to actually hold these people accountable. I do not, and would not ever, ever recommend Qwest even if you are desperate for internet. Do not believe ANYTHING you are told by ANY of their representatives, supervisors, billing department, tech support or even the people at the kiosks in the mall. If you do go with Qwest, document EVERYTHING, and I mean EVERYTHING. Not that it will do much good because should an oversight occur on their part or at the hands of anyone they employ (ups, third party sales,etc) they will tell you they have no way of correcting the situation and that they cannot find a supervisor to help you. What a joke. I feel like I'm the subject of a Michael Moore movie.
13
Jul
Posted by Anonymous
I took the day off work to sit home and wait for the phone line to be repaired. IT is now 5:00 in the evening and no one has come.
(Our ADT service had called this weekend saying that our phone line was dropping service.)
I called this afternoon about 2:00 and was told they would phone 509-891-0783 --which they never did to update the 'progress.'
I am currently on the cell phone on hold.. hold..hold.. hold..hold... 5:20 still waiting............
I can not stay home tomorrow.
When I talked to the manager, they said the technician was on his way now.
05
Jul
Posted by Anonymous
I specifically did an on-line chat with Tech Support today indicated the critical nature of my need for internet service this evening. I was assured I would have it when I returned after my travels.
I have a new network name and your system keeps me in a perpetual loop telling me I have to enter a WPA password. I've done that repeatedly and still can't access my network. I've done the same thing for a WPA2 password and the same frustrating "loop" continues to appear as a dialogue box on my screen
The fact that you don't have a 24/7 tech support capability tells me you don't understand your customers needs and are taking the route of most large corporations only interested in maximizing your profits, while customers receive worse and worse service.
13
Jun
Posted by Anonymous
I just disconnected my phone service with Qwest because I am moving out of their area. I spoke to a rep in Des Moines, but did not get her name. She was fabulous. Personable and friendly, she explained everything that would happen with the final bill. I have used Qwest for my landline phone for 11 years and have always had good service. I do know people who have had trouble with the bundled services, but I would use the regular phone service again.
25
May
Posted by Notcomatose
Indeed, I should have known when I tried to sign up. I was on the phone for three hours initially being passed around Qwest when I got bundle offers. They told me that their credit check system they used "said I was dead and I needed to call SS to see what their records showed". The Qwest rep would not tell me what affirmation they needed to confirm I was alive, but to call him back at his own number. Fortunately SS was still open and the rep confirmed I was not dead on their records, so I called Qwest right back at the number the rep gave me. It had a recording that he would call back in a day or two. He never called back. They seemed to dash any information and order I had so a new rep could sign up a customer and earn the commission. At least that is the only reason I could see for them to keep telling me that the confirmation number the last person gave me was not in existence. Think they have a sick sense of humor at their reps offices. I had terrible phone reception, fuzz on all long distance calls, and had to install filters on all my phones that were supposed to stop that but did not. The Internet connection was slow to say the least. I cancelled within 30 days after I filed a complaint. Told them I was going back to Comcast and give them the effective date so we could end our relationship. They disconnected within three business days, so no phone, no internet, and no television, since they told the other parties in the bundle to cut me off. I was unaware that they would be handling all the billing for Verizon, Direct TV, etc. It really p.o.'d me a lot. They are malicious and unprofessional. I asked one rep when I tried to find out what was going on with no home phone line for emergencies, and cell phone cut off, his name, and he said he was "Mr. Champion". I asked him Champion of what, and he laughed and said he was just having fun. I wasn't feeling funny, espcially just days before having their reps tell me I was dead and had to clear it up. (That was a first. ) They required I place a $80 deposit for long distance calls, when unlimited long distance was part of my plan??? Fortunately my Visa card took the money back from Qwest, realizing the insantity of that one.
A Direct TV rep was on the phone while I talked with Qwest and heard all the sick and inconsistent gaming they were playing with me, after I asked to talk to a supervisor, and was on hold for 40 minutes. Direct TV connected me right away again, and I had already paid them the first month before Qwest took over my life. Direct TV is great, prices not so great it turns out but they are decent to work with. Qwest has a lot of poorly untrained people, or they are just a sadistic company.
I had a disputed bill from about three years ago that my attorney had written the company about after they sent it to a collection agency. It was for advertising in the Yellow Pages that they did not keep their side of the agreement, and apparently they were punishing me for that, or so they said I still owed from another bill. It was a business account which I no longer have. (They never answered my attorney's letter.) They sent it to collections and got a percentage off it but were still trying to bully me into paying them. By the way, they never paid Direct TV, or Verizon anything on those accounts, so I had their very poor long distance service (with no extra charge) and poor slow internet service for barely a month, and they are dunning me for over $300. I told them they were not getting a dime from me. They said I did not complain about the long distance before 30 days was up but that is a lie, and I have an email from them that proves it. My credit score is over 470, and I am not a deadbeat. If I am going to get screwed, I want to - - well never mind. Do not recommend that you do any business with this company, and never bundle making one company Lord over all. They did not tell me this was going to be done. Oh, and they charged me $90 connection fee which they did not advise me about head of time.
Very bad experience, and most unprofessional.
20
May
Posted by Anonymous
As longtime, loyal customer I have just experienced the new Qwest "customer service". Condemn the customer. Sell them an "UPGRADED" service and cut off the internet on whim. Customer is paying bill, Qwest is cutting service. I dont want "upgraded" service. I want the old loyal customer approach Qwest used to have. Nasty, spitefull "customer service". I would reccommend everyone dump Qwest the way they have DUMPED loyal customers. Left me with ZERO INTERNET for five months...during tax season. Thanks for THAT CUSTOMER SERVICE, Qwest. That is GREAT customer service...IN A PARALLELL UNIVERSE! Qwest has LONG way to go to win back my loyalty. Until then, enjoy the BOYCOTT QWEST!
11
May
Posted by ShariBL
What a nightmare - with no notice, I get an email saying no more emails at this msn/q.com address. You are being switched. That was 10 days ago - and so far, no emails were forwarded from the old account AND now today my printer/scanner suddenly won't function AND I keep getting bumped off the internet right in the middle of working -- but hey, no way is it connected to the b.s. of Qwest - no, not at all, couldn't be. Whatever.
06
May
Posted by Anonymous
These qwest sob's charged me $70.00 extra on my bill. When I called to find out why, get this they told me it was for using Skype to talk to another country, their charge is $2.00 per minute and they say it's only free to use Skype in the US. I never had this issue with Comcast, I thought I'm using the Internet not a telephone here! Their reasoning was because DSL has to use a phone jack that is why you have to pay for international Skype calls. I told them there is nothing in my contract about this, and that Comcast never charged me money for using Skype outside US. The rep rudely replied well I'm telling you right now. These people are the same scum bags that scalped me in the past when I had my phone plan through them charging 25 cents a minute for calling my mother in a neighboring town 20 miles away, they also charged for caller ID, what is this 1987? Who charges for caller ID anymore. I'm going back to Comcast and never looking back, this is the reason I left them in the first place, I gave em another chance cause I thought they changed, but once a greedy phone company alway a greedy phone company.
02
May
11
Apr
08
Mar
Posted by SteveDenver
Good gawd, what a nightmare and a lot of time. It's torture enough listening to the overly enthusiastic and super-sincere recorded-voice guy talk about how much my call means to them. But then to get transferred, have someone pick up the line and hang up, SO I GET TO START ALL OVER AGAIN is ridiculous.
That's what you get from a monopoly... who has guaranteed I will do everything possible to never deal with them again.
Hurray for cell phones and VOiP!
25
Feb
25
Jan
Posted by Nicky Jenkins
This is the second comment I have written with no response from Q. I want to know why I have been charged for using your customer service number. My phone # is 623-815-3488 Email address is [email protected].
11
Jan
Posted by Anonymous
I'm also from the Port Orchard area, and from my guess the other person is also in the 98367 Zip. I had no problem with Qwest in Tacoma or down town Port Orchard, but now that I'm in an area were they are the only option outside of Direcway (a horrible company that had to change it's name because of their record) it feels as if they are abusing their monopoly on their connection in my area by charging full price for poor service that doesn't even work half the time.
They keep giving everyone in my neighborhood the run around and refuse to upgrade and/or fix their infrastructure because we are rural. It's complete bull, we are only half a mile from the trunk line and just ten miles off from were the speeds I had were three to five times faster.
17
Nov
Posted by Stephanie
This is in response to the technical support I received from Maria (4VJ) Ticket Reference Number: 16811650. She was wonderful! She patiently walked me through all possible problems and was able to resolve my issues. This type of customer service provided by Maria is why I will remain a Qwest customer. How refreshing to be able to talk to a knowledgeable, pleasant person in order to get my questions answered quickly! Thank you Maria!!
26
Oct
Posted by Anonymous
Repair service Rep is clueless . Not everyone who has an issue is stupid. The outside D mark is to determine if trouble is in or outside the residence soooo, If you only have trouble reaching Comcast customers with caller ID block (you need to INABLE caller ID)however if you can not inable caller ID through Qwest switching there is a BIG problem. No one seems to get it or care.All I want is to be able to use the service as it was intended. Comcast numbers are available if you care.
20
Oct
01
Sep
Posted by redtrucking68
The QWEST DSL service in the Port Orchard area is terrible. I am paying for "High Speed Internet". My speed is 812/kpbs download and 446/kpbs upload speed.
When I call Qwest I keep getting the "everything is working fine" answer. Yet, when using SKYPE the calls keep dropping, and NETFLIX will not download movies because my "connection is too slow."
I have bneen, once again, on hold to
QWEST Tech Services for 30m minutes and still nothing but the recording.
If the problem is not resolved today, I am probably going to swith services on the Internet.
On the positive side, QWEST has provided great phone service and Direct TV. The "bundling" has saved me money. However, as most of my interaction with QWEST revolves around problems with my Internet , it makes me wonder if QWEST is providing everything they promise.
17
Aug
Posted by Anonymous
I am very dissatisfied with your customer service reps. Today I tried to find out why I am receiving 2 seperate bills for my internet account and my terminated phone bill. I couldn't beleive how rude the person was to me on the phone. He wouldn't listen to my problem and he also made a smart remark. When I asked to speak to a suprvisior, he said "no", I am handling the problem for you. He then put me on hold and never came back.
29
Jul
Posted by Anonymous
I had this same darn problem,
Jackie
*****I too have had it with Qwest. After 42 years with the same number they are about to loose another customer. I had problems with my DSL, called for help and went through all the script that the service tech reads. How silly to ask for my e-mail, hey dummy, I am calling because I can't access my e-mail so what good will it do me for you to have my address??? I ask the tech if he thought it might be my modem, he said "NO, the green light is on so it is working". Don't believe them if they tell you the same thing. I had to set up a service call and it did end up being the modem. So not only did I need to purchase a new one, but also pay for a service call of $100. Wonder how many have had this problem, just another way for Qwest to get in your pocket.
Gloria 6/22/10 1:11PM
