Read the reviews below to see the experience other people have had when dealing with customer service from LA Fitness.
While it's a good gym for equipment and diversity. Some of the employees can be very rude towards different ethic groups. Will only speak or acknowledge a few. Only exude good customer service to fair skinned women and ignore everybody else with no contact. Making for an unpleasant environment that's not very friendly.
This place is so bad, they let people into the locker rooms with bolt cutters, all my belongings, credit cards, keys everything stolen. If you want a real easy score just head over to LA fitness and tell them you left something in the locker room. NO PROBLEM. The front desk is too busy eating lunch. It took forever to even get them to call authorities but it was really a waste. The authorities have free memberships so hey, girl hey. If you have to go, keep your belongings with you at all times. I MEAN ALL TIMES!! Trust NO ONE. The front desk are letting ppl steal and getting their cut on the back side. Which is why there is never any video.
Happy New Year! I am a member of LA fitness in Marlton branch since 2016 (Evesham Township, NJ). I am writing to give credit to the manager of LA Fitness Marlton office, her name is Gianna C, I love doing zumba at the gym and I did that religiously until Covid-19 struck the whole world. I went to Marlton office on October 1, 2020 to cancel my membership.That's when I met Gianna C and she was so helpful and she suggested that if I want to freeze my account for six (6) months and today I called Gianna on what to do with my membership, she suggested to freeze it again for three (3) months and hopefully everything will be alright in May. Gianna C was very helpful and one being young she is very professional and very understanding. She is an asset to your business.
Thank you
I have been a member with LA Fitness for 10+ years and not once have I miss a payment or late on any of my payments. I moved from Florida to TX. I have visited a LA fitness in TX come to find out its a signature club and I have no access. They immediately send me to a salesperson to review my membership. After hours of disappointment I decided to pay more for my membership by paying for 3yrs upfront. I review the contract and was ready to sign up, the rep said he give me 5 days pass when it expires, he will sign me up.
Today July 1st my guess pass expires, and I am ready to sign up and the rep is now saying he cannot honor the price. At this point I am very frustrated, 10+ years and now this. I was willing to change my $24.00/ membership nationwide to pay more and pay three years upfront. He gives me the quote I have a screenshot and was ready to pay said day. He said to first use up the pass then sign up. I followed his advice and now he won't honor his agreement.
This is ridiculous as I cannot get anyone to provide any support or honor my pricing.
Highly frustrated
Haresh
Hello,
I am reaching out because I need your help. I signed up to LA Fitness a week ago and was not happy with my sign up experience. I have been a member in the past and have multiple friend and family members who are members. I was charged with an $100 initiation fee and was told there was no way out of it. I enrolled in a membership before and was never required to pay one. I asked if there is any way not to pay it through work discounts or referrals, but I was told there has not been such a thing as waiving an initiation fee in years and that there will not be for years as well. I was misinformed as I received an email from my uncle earlier this week showing a no initiation fee sign up through a referral and that really angered me as I was told there was no such option and that there never will be one. I signed up less than a week ago and come to find out I was lied to. Please assist me in resolving this matter.
Please don't destroy our walking track at the LaGrange Il.LA Fitness Health Club. There are a lot of us who rely on the track as part of our fitness plan. This the major reason that we chose this location. None of the other locations have a track. Don't take away such a valuable resource.
Once again another club that can't get it together and have an reliable opener on the weekend. At least 20 people standing outside to go in. I was thankful that this club opened an hour prior to the others so I could get my workout in prior to working my weekend shifts. There is never a manager' working on the weekends to help rectify the situation. Maybe they need to hire a weekend manager so that this doesn't happen? Or maybe I need to take my membership to another club that fits my needs? Obviously I would love to Sleep in, but when I make an effort to wake up and take care of my personal stuff so I can get to the gym on time. Then to show up and it not be open is frustrating. ABSOLUTELY SICK OF THIS HAPPENING!! I don't complain, but I expect the place to at least be open the hours listed.
I signed up for training at the Lutz location in tampa and the next day I true to cancel once I found out I no longer had a job...I am being told there is nothing they can do. So they will continue to try and take money that I don't have..Is LA Fitness that desperate for money?
I came LA fitness this morning Sunday Nov 26 at the location 22nd AveN Saint Petersburg Florida
The guide at help desk took my money $15 for the Yoga class at 11am, and there was few people in the room, a couple minute the guy at help desk, his name Chase Haltel came the room and said that All the Yoga class will be cancelled at the end of the year!!!
I requested to get the money back , he said that he can't give my money back because the money was put in the safe, he forced me to come the other day to get credit for the other class, I said that I am busy for working and traveling during end of the year
I asked to talk to Manager, his name Nate, he still said the same thing, I Can't Get My Money Back because the money in the safe!!!
Thought about that::
This Location is have a extremely BAD Service I never seen in my life
Even I live very ver far but I try to come to get the Yoga class
Manager want to steal the money from customer? Because they already know the schedule canceled still get the money and still scan the membership cards for all the customers come without informing the cancellation of the class
When I pay I still said that I want the Yoga class this morning,
Manager took the money easily but difficult to get the money back
Total lieing even $15 dollars already in the safe box????
Manager Nate didn't do anything on his duty except saying sorry
Just $15 on my money but I don't know how many people already scanned membership cards, they took all the money from Medicare
A lot of people complained a lot about this issues
Call me working day from 9am to 6 pm to let me know what is going on
I hope everyone don't be cheating like my case on Nove 26,2017
The bad service at LA fitness located at 22nd Ave North Saint Petersburg Florida
Terrible in Inglewood, California club...on Century Blvd. It is now 0632 hours, and the club is not open. Many have sped off in their cars due to what appears to be disgust. One young lady that I KNOW catches the bus up and back has just briskly walked off towards her bus stop....I mean, it doesn't make sense. We sign up for memberships, and have to follow all if the written by-laws and agree to all that is written. We pay our dues based on the hours the establishment advertises...yet the failure/s seem to be on your end. That's not an attraction bargain!!!
I am a new hire at one of the LA Fitness chains in the Kids Klub Department and I am very disappointed in the lack of training (little to none that I have received). Having been a stay at home Mother for 17 years, I would not leave my child there if I was a member unless things drastically change. Attendants leave the toddlers/waddlers/crawlers unattended while coloring (not minding that the kids are chewing on the crayons.) Biters are allowed even though policy says they are not. Lack of daily cleaning of toys etc. When I clean the towel is black. I am the only one who cleans the Jungle Gym areas where the kids play. Attendants eat in front of the kids in the play area. To name a few.
PLease! Will you PLEASE get some water pressure to come out of the women's showers so we can take a proper shower and rinse off all the stinky clorine from the pool? I am talking about Somerdale NJ pool and shower water pressure. Even taking 3 times as long to try and rinse off (which makes it so your company does NOT save any money from having poor water pressure!) even taking 3 times as long the chlorine doesn't wash off enough due to very very pathetic water pressure in the showers! We can't go to work after using the pool and the showers, we stink SOOOO bad!!! PLEASE increase the water pressure in the women's showers!!!!
I have been coming to LA Fitness for over 15 years and I have been attending lately the Torrance Gym Delamo Mall and for the past 2 to 3 months the hot water seems to be off a lease once a week if not more it was working fine before 1 pm today cold water running fine please assist by keeping the hot water on more than cold in shower I hate to inform you of this matter but it is time never has this happened so much
I went to the LA Fitness in Fort Lauderdale and had an unusual experience. The girl working the front desk made an announcement saying "if anyone is still in the building after 8:00, you are considered trespassing and your membership may be revoked." It was 8:01pm and I purposely walked out at that time just to see how she would handle the situation. So I told her that I never heard of that from any LA Fitness ever and I have been with you guys for 26 years (former Ballys Total Fitness member). She told me that the reason that everyone has to be out by 8:00 sharp is because they only get paid up until 8:00pm and no later (this was a Saturday). I told her that is a labor violation and that your company could be in major trouble for not paying employees for all hours worked. I told her that I will notify you all about the labor violation and she said please do. I'm really notifying you about the lack of customer service that was given to many members. I told her that sometime members can run late and there should be some kind of grace period, like most clubs who do not have any issues. She said " the grace period is from 7:55pm to 8:00pm that why I make the announcement." I'm looking at her like she is crazy. She didn't realize that I have been a member for 26 years and been to many LAFitness across the country. Bottom line, employees like this need more training and should not make up her own rules. Secondly, guest should not be threatened that their membership will be revoked for walking out at 8:01pm. Did I mention that it was 8:01 when we were having this conversation? By the way, about a month ago, another employee at this same location told me that the whirlpool closes at 7:45pm ( this was a Saturday also). I politely told her that the club closes at 8pm and all equipment and facilities should be open until 8pm just like your hours of operation say. She said someone told her that the manager told her to do this. So I coached the employee and told her if she don't hear it from the manager, don't do it. She said ok and allowed me to stay without harassment. I really think you need more training to follow policies and procedures at this location. This is the location that is close to my home and I would like to go to a club without threats and harassment. By the way, this happened on Saturday, August 12, 2017 between 7:30pm and 8:01pm and the employee was a caucasian female in her early 20s. I didn't get her name. And the exact location is 6501 N. Andrew Avenue in Fort Lauderdale. Thank you for your attention to this serious matter.
I have been a member of the la fitness club in Elmhurst, Il. Since January 2017. I believe the club open in December. About two months ago they clean that there was a water leak on the roof and they claim to have been working on it since. To this day none of the classes have taken place. I joined this club because it was five minutes from my home. I do not feel I should have to drive three times further to get another club. I have called three times The first time the customer service manager, Cynthia was supposed to call me back, never heard. The second and third time I have been given stupid excuses for why they're not having classes. I made a suggestion to hold the classes and the basketball court, since there's hardly ever any one in there. Would I be able to get a straight answer from anyone at corporate?
I spoke with Jim and told him I am canceling my membership. My son Richard also unless he chooses to stay with LA Fitness and sign up with his own credit card. He is not to use mine, I put a block on my account and somehow LA fitness managed to put a charge on my account. I am disputing the charge with my credit card company. Jim said he would credit my account the 45.00 which was not yet done. Now another credit of 29.99 has to be credited to my account. Please take care of this so we do not have to make this a legal matter.
First of all I would like to say overall I'm very satisfied with LA Fitness. But I have one major complaint that has gone on deaf ears--The Center at 4240 N First Ave. in Tucson AZ. runs the AC 24/7 very cold in the pool area. Everyone has complained and we all get the same BS response we are working on it. I've been complaining for over 30 days..I've talked to the centers GM and the new Corporate GM there with NO help!
Please Assist
I'm a member at 1565forest Ave in Staten island New York. This facility has been open for two months waiting for the health Dept to open the pool up. Just wondering what's the hold up. This pool is very much needed and is not open yet please find out what's the problem. Thank you.
I am trying to cancel a personal training membership that I was locked into without given the information. In November 2016, I went to your Clifton NJ office to sign up my daughter for Personal Training as she was required to train by her school when not in school. I told them I only needed the services until mid January 2017 as she would be back in school then. They told me that was fine and I would be able to use the rest of her service for that month. Unbeknown to me the contract I signed was given is a 1 year contract. I did not get a copy of the contract. I have been trying to cancel the service as I do not need it and kept getting told I have to pay $500.00 to get out. I also currently have 23 unused sessions and I asked why can't they use the unused sessions as a write off for the $500.00 and they will not do this. As it stands I will be contacting the Better Business Bureau if this is not resolved as this was not what was told to me. I requested personal training for 2 months and was given a 12 month contract which I have not used since January and which they will not terminate. I want this contract terminated as it was unfair and the 23 unused sessions should be able to go towards the ending it.
good afternoon, i like to see if you people can help me out to understand about work out together (group) there is any rule from corporate which tell a person that not work together in a group i know you need to be certify as a trainer but since you know there is a lot of exercise in the internet so we can bring into the gym and do it together in group. thanks.
I was grand-fathered into LA finess in chicago when ballys was bought out years ago. An employee by the name of Christian Lara sold me a membership renewal and offered guesst privilages added to my current membership with my renewal. He lied about adding the service and lied about the conversation he had with me to he manager Trish Williams. Trish williams talked to me about what happened, still she stated she could not do amything about her employee laying to sell me a menbership renewal. Laying to sell a service is wrong and iligal. My membership has been active since 1992 always payed in full and in good standing. The next person in the chain of comand is David Broome ill see how concerned he is about LA Fitness customers.
