Posted by RM-SU77 remote control
Well surprize I call the 800 number and press3 and press1 and a person was at the other end and I got a very nice service from a nice lady to tell me how I could replace my Remote control that is very old Thanks
JVC customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from JVC.
15
Sep
22
Jul
Posted by jvc smart
jvc is one of the worst product to buy ever.
one ofg the worst built remote control
and the local dealer is the worst to help.
and when oi called the customer service they not willing to help.
and the service center without any checking done wants to change a mother board,and charge a huge lumpsum money for nothing.
can anyone give me a email address to contact service support.
26
Sep
Posted by Shay
7/14/20 12:57pm, I called for service, my tv screen was blackout. On 8/4/20, World Electronics picked up my TV. I called Dionisio Medina TV repair guy 8/28/20, 9/11/20, 9/17/20, 9/18/20, 9/25/20. Dionisio said he will call me back everytime. Some info relayed was that a company call USA is supposed to send me a tV from California, but the place is closed due to Wildfire. I called JVC again, they said a manager would get in contact with me (last week), nothing happened, I called 9/25/20 and the agent said, no one has done anything about the status of your account. I asked for a supervisor on the phone, agent said he can't get me no supervisor and there is only an email that is allowed. JVC has my TV and my money. I need a refund of $216.49, ASAP. I will never buy a TV from JVC. JVC has stolen my money. I will give you one week, then I'm filing with civil court to help rectify the situation. From the first day I called, I have never received an email, I have told that everytime I called and no one checks to see if the email was written wrong. Please call me or email asap.
15
Apr
Posted by ED
I have a JVC TV and the remote control unit is faulty (EM42) one of the buttons goes bad on a daily basis. one by one this poorly constructed remote controller has failed starting with the volume control and now I can no longer change the channel without surfing through all the channels. I suspect that aspect will go next. Just a piece of JUNK!!
23
Jan
Posted by Joel
I contacted JVC about a DVD/VHS recorder combo (SR-MV40U) Worst customer service help I have ever received. As a high school football coach, I bought thousands of dollars worth of equipment several years ago. (over 10 years). Because the equipment was over 10 years old, he would not even talk to me about my problem. He said buy a used one. He said he had no info on my unit if it was 10 years old. They should tell customers up front that they could care less about the products they sell after 10 years. I will tell everyone I know to stay away from JVC products.
13
Sep
11
Jul
16
Apr
30
Oct
03
Jul
01
May
21
Apr
Posted by Sfree
My name is Shelia Freeman, I purchase an 55 inch Tv from Walmart after Thanks giving, I just got around to having it install, I am very unsatisfactory with this purchase, I can get my credit card receipt from the bank if needed. The sound is definitely not good, 348.00 was suppose to have be the flat slim Smart Tv it was flat slim not a smart tv. After just getting around to setting it up. I am deeply disappointed 😔.
09
Feb
20
Aug
30
Apr
Posted by Anonymous
Sir , My name is M.V.NARASINGA RAO from India Andhra pradesh (state) Now i am Lives .My TV model no LT-42G20 Suddenly stoped .Iwas serched authorised servece centre in my home town . No body responce the above address. Pl send authorised service centre address.
Thank you very much.
06
Apr
Posted by JVC Flat screen, HD, smart TV.
I have NOT had the support I need regarding my smart TV JVC HD. I have called several times in attempt to understand and connect through the wireless connection my TV received in order to watch NETFLIX. I watched one movie and then could not receive another one. Please help. I spoke to two people who hung up without giving me the information I need nor connecting me properly. I either have to return the TV or get connected properly. If there is someone who understands the issue and speaks clear English and articulate the technology; it would be greatly appreciated.
I watch Netflix from the laptop but the TV wireless connection seems uncertain and inconsistent. One person even told me I couldn't have possibly watched a NETFLIX move because I don't have a smart TV. Ridiculous, since I had already watched one and for some reason the second would not come up on the screen and I could not get back into the Tools icon page on the TV screen; where I began the connection. Please call do not email.
02
Feb
Posted by Angry Australian Consumer
Rang and emailed your "Service Department" and talked to "Jeremy" who took my details and hasn't got back to me since. Useless idea that it costs $199.95 to update a car GPS on software that is available for free, and support sites offered by the product are no longer available. Added to insult the Technician suggested I had to send the unit in to be fixed, for a Flashcard update of software. Get your act together.
07
Jan
04
Nov
31
Jul
11
