Posted by Anonymous
My washer it's a Frigidaire does not dump the water I need some technical support so I can fix it I've never worked on this type of model you don't have a technical support number please give me one
Frigidaire customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Frigidaire.
12
Oct
10
Oct
Posted by Craig Stevenson
Stove Explodes Frigidaire Removes Offensive Words
like EXPLOSION (substituted for sparked)
like FIRE (omitted)
as in the report I sent to CPCS.gov
like a country road needing a stop sign no one hears you until there are 3 deaths!
No one was injured so sweep it under the rug
FORMAL SAFETY INCIDENT / REPORT
I have pictures proving the explosion and proving there was a fire.
The supervisor at Frigidaire 'admitted' that the words were changed simply saying "We are not allowed to use those words in our report." WTF?
22
Sep
Posted by MEEMAH
We had purchased a Frigidaire air conditioner three years ago During the height of the summer while my husband and i were sick, it died!
I contacted Frigidaire and was told that they would replace the unit. By the time they got around to actually doing something, there were no units left.
I was then told that they were going to buy back the unit. I sent them all the paperwork that they had requested but they are still telling me that we did not send everything. I sent everything that they asked for and have signed receipts that they received everything.
Now they don't even return phone calls.
DO NOT BUY A FRIGIDAIRE AIR CONDITIONER. DO NOT BUY ANY FRIGIDAIRE APPLIANCE. THIS IS NOT A REPUTABLE COMPANY.
12
Sep
Posted by Reviews
Purchased Frigidaire Gallery Model 6/14/14. Immediately upon arrival had problems. Door had small dent, no problem, replaced. Then, the noise in icemaker. No problem can live with that I said. Then, dripping started from the downspout of icemaker. Called repair service (on warranty), said it was when kitchen is warm and the air in icemaker is cold this will occur. We were having a heat wave. To spare you my other problems, now three years later, I notice mildew on the pull out freezer sealant. Upon investigating it I noticed the sealants on the French doors are coming apart and literally condensation occurring, water beading down on the right-side French door. To remedy the problem, I place paper towels and where the revolving flap is for the French door closing, I plug the top and bottom holes with paper towels. It seems to stop some of the moisture that runs down that flap. I'm so disappointed since I previously had a side-by-side Whirlpool/Kenmore for 16 years. Any suggestions? Who do you call? I don't feel I should be having these problems so soon in the game!!
21
Aug
Posted by Anonymous
Don't buy this brand. I have been in my house for 3 years and I am on my 2nd fridge and my 2nd microwave just stopped working. Of course the warranty expired and now I am looking at having to purchase or repair it. So unless you want to replace an appliance yearly stay away. These are by no means cheap appliances and but are crap...
28
Jun
Posted by Anonymous
I have purchased a Fridgedaire Refrigerator in November of 2016 the refrigerator began to make loud popping noises on May 29, 2017 by the morning of May 30 there was water leaking from the refrigerator as everything in the freezer had defrosted on May 30, 2017 we called Fridgedaire for the refrigerator to be serviced after a service person did not show we called Lowes for help on June 6, 2017 the repairman did not come until about two and a half weeks from our first call.
After looking at the refrigerator it was determined that it needed a new compressor, after many more calls to Lowes and Fridgedaire the repairman returned June 24, 2017 to replace the compressor. While trying to fix the problem he broke our freon tubing releasing freon throughout the house, he then notified us that the refrigerator was unrepairable and would have to be replaced.
He was to notify Fridgedaire after notifying them he called us back today June 28, 2017 to let us know that Fridgedaire is requiring him to repair, he explained that in order to repair it there is a repair kit however it will add a casing on back which would be held together by screws and will stick out further from the wall.
Fridgedaire has no other recourse but to repair it in this manner. We spoke again to Lowes who transferred us to Fridgedaire, we spoke a customer service provider who would only offer us that repair. She transfered us to her Corporate office Ms. Takira Cox who assured us that Fridgedaire will no longer help us to resolve this unless we accept the unacceptable repair they have offered.
We bought a brand new refrigerator and are not willing to have a patchwork job sitting further out from our wall than the one we bought. Ms Cox also stated that the repairs are in the back of the refrigerator so what is the big deal. We want a replacement refrigerator. Please help us.
08
May
Posted by Brian Zajdel
A Frigidaire fridge raider model FGHS2655 PF4 that has had to be repaired over eight times this thing is worse than the Samsung fridge I bought I would like to know who I could contact about this because going through the local purchasing agent and the repair people they have no clue how to fix this
08
May
Posted by none
My recall - what is the story - you talk a good story but no follow up--
It has been almost a month now and NOTHING - followed your instructions - sending pictures and you indicate 7 days after approval------NO RECALL should take this long without hearing from you on the status----We did a better job on communicating with our customers BEFORE there were computers. Oh yes - you send an automatic message that indicates that someone will respond in 2 days or less----well that has run out too. As a CUSTOMER what am I to think about buying from you again?
Sincerely
Allen R. Andrews
Mill Hall, PA 17751---------this should allow you to track my RECALL REFUND and ADVISE
01
Apr
Posted by Anonymous
My refrigerator is 5 years old and I purchased 3 year warranty. Three months after warranty ran out the freezer froze up. $243 to fix. Yesterday components were replaced $150 and 1 hour later items in freezer were thawing. Compressor another $100. I paid less for the refrigerator on sale. Right. 1st and last time I buy from your company.
30
Mar
Posted by [email protected]
We have the gallery collection. Have had major problems.purchased at lowes. I work for Lowes 15years.
21
Mar
Posted by Frigid0
Worse experience I have had with ANY purchase I have made. Can only reach a Cust.serv.rep. No corporate number. They read to you from a service manual. DUH! I have been calling since I purchased this refrigerator & now they say to call a repairman because no longer under warranty. Surely they waited until it was too late. Email was useless. Refrigerator is no good. Would never recommend product. Will file complaint with Consumer Affairs.
21
Mar
Posted by Anonymous
We purchased a brand new frigidaire Gallery 27.86 French Door refrigerator from Lowes in May, 2016. Since this purchase I have more than a few problems. Presently I am again waiting for a repairman. Yes, this is under warranty.
The first time this unit broke down we lost an entire fridge of food and freezer of items on a very hot Saturday. Upon contacting frigidaire on the 800 phone number, I was informed that I could have it repaired 10 days LATER . Frigidaire has no one doing repairs on the week end. The customer service person told me she was sad that we lost all of our food but it was unfortunate..Really would one of your corporate employees be treated in this fashion?
Several repairs have been made on a NEW fridge..I think that we should be contacted by your firm . Have we received a lemon? Why does the customer service department have No one available on a week end for repairs? Why does a brand new fridge need a new mother board and 2 new ice makers?
06
Feb
Posted by Levin
The corporate executives hide behind hundreds of low-paid customer service drones, who parrot nonsense, which leads to erosion of the brand, which undermines their huge marketing department and multi-million dollar advertising budget. Ingenious. They undermine the well-meaning employees, as well. Consumer abuse is an inevitable byproduct.
The drones hide the corporate legal department, as well. Instead of quickly referring easily resolvable problems up the ladder to the big shots who establish "corporate policy" for most consumer problems, they stonewall and delay because they have no authority and must parrot "company policy". This, despite the fact that some problems fall outside of the "most" category which the drones are paid to not understand (or care) that the unusual problems can be handled by the policy makers who are in hiding from consumers.
Like too many huge corporations, this one demonstrates a dysfunctional corporate culture.because they have no authority and must parrot "company policy". This, despite the fact that some problems fall outside of the "most" category which the drones are paid to not understand (or care) that the unusual problems can be handled by the policy makers who are in hiding from consumers.
Like too many huge corporations, this one demonstrates a dysfunctional corporate culture.
04
Feb
Posted by Ke
I will never tell anyone to purchase on of your products. I bought a refrigerator in August 2016 and the handle broke. I have tried to get it repaired and after the second appointment I told I have to pay for the repair. It was never implied I would be responsible for any cost. This has pissed me off. I want my refrigerator repaired.
21
Dec
Posted by Anonymous
Agent came to my house yesterday to check out the window unit for heat. Was told that it's working properly and it won't cut off til it reaches the temperature, I have it set on 75 degrees along with my gas heater going, it got above the 75 degrees and the unit did not shut down any. Now I know that is not normal working pr5. Please contact me ASAP
04
Oct
Posted by Anonymous
I called a technician to come to my home today to look at our dishwasher. It was flooding out from underneath. Apparently he said it wasn't fixable, so I did my own researching and found where the water was leaking from. I opened the door to only find the heater coil had burned through the bottom of my dishwasher causing the leak. Two year old appliance should not be doing this. I am so disgusted at how a business or company even can disregard human safety and lives due to the overwhelming fact this is a serious safety hazard.
22
Sep
05
Aug
Posted by Rick
I would like to say that until this point I have been satisfied with your company's products. Today a technician came to my home for the fourth time to fix my dishwasher. The technician had to replace the main control board and a fan/valve. This is the second time the technician had to replace the control module. Today at around 10am central time, I called Frigidaire customer service and spoke with a Company Supervisor Representative by the name of Chanel Dazis. During our phone conversation, I expressed the safety concern for me and my family about this defective dishwasher in which the control board keeps burning up. Throughout our conversation I stressed to her my strong belief that the dishwasher is defective and was manufactured wrong; I wanted the whole unit to be replaced to avoid further incidents. She said she could not authorize a replacement since Frigidaire still considers the unit repairable. I do not deem the unit to be considered a safe' consumer appliance after two instances in which board components caught fire inside of the unit. The defective unit puts my family and home to a fire risk and I would like for authorization of a complete unit replacement. I have bought many Frigidaire products for my home but I am sorry to say I will no longer purchase any products from Frigidaire in the future if the company refuses to see the potential hazard that is inherent in this unit. I am afraid to even use the dishwasher since it is a fire hazard. The unit is less than 1 year old. The dishwasher even has melted plastic between the outer and inner shell. Please review my records on this dishwasher and authorize the dishwasher for replacement since it is a hazard. I do not understand how Frigidaire can ignore the fact that this dishwasher is a hazard and needs to be replaced. The two burnt boards that were previously removed are currently in my possession. I can provide photos at your request. I hope that you can address my concern soon.
18
Jul
Posted by Honey
I think that with all these negative commemts and reviews we should contact BBB and the news satation to get an answer. I have a fridge and the major parts had to be replace within 3 months and I now have rust spots on what suppose to be stainless steel. I talk with Sandra wgo said she was a supervisor then I ask for her boss whomm she said was Scott and he hasn't returned my call. I will be contactec BBB on tomorrow morning and I hope you all will too.
15
Jul
14
Jul
Posted by Sue
My stacked washer/dryer unit has had 4 breakdowns in 2 years. It was used for maybe 50 loads as it is in a vacation condo. The last breakdown was the motherboard. Complete system failure. The company offered 50% off the part, that's it. Icing on the cake: they won't sell me an extended warranty with a pre-existing condition. I have to send in a clean bill of health once it is repaired! It took everything I had not to vomit into the phone! Throughout the process I have dealt with the snottiest "customer service" people including at corporate HQ. Not only is the product crap but the "customer service" is just a person just reading a script, escalating it up to another person just reading a script. I think they are all just sitting around in a break room passing the phone to each other. NOTHING SUCKS LIKE ELECTROLUX!
13
Jul
Posted by Anonymous
Do you have an AC 'in wall' width size of 15"??
I see it is for 21".
Please let me know if you can accommodate me.
I just bought one and needed to buy one quickly, so got some brand I never heard of and frankly, it feels like it's blowing warm air;; not 'cold enough',,
thanks in advance.
Mary
17
Jun
05
Jun
Posted by not apply
I Want A Call Back ...i Moved Into A Apt In Acnj..and Have Your Kitchen Appliances...the Stove Came With No Broiler Pan And The Oven Racks Are So Flimsy That They Bend When I Touch Them ...when I First Cooked A Turkey ..which Was The First Thing I Cooked...i Almost Seriously Burned Myself...because The Pan Started Bouncing Up And Down With The Rack....i Spoke To My Management Office And Matinance Who Informed Me This Is How They Are Made...so Im Letting You Know If I Get Hurt ...because Of Your Oven Racks I Am Going To Own Frigidaire....so Please Contact Me With A Number.. Where I Can Speak To Someone On The Phone And Get A Broiler Pan..which My Neighbors Have... And Substantial Oven Racks...looking Forward To Hearing From You Soon
31
May
Posted by Anonymous
Hi, just wanted you to know that I have a very very very old and ugly Frigidaire, It has been painted and the handles have been replaced with dowls. but I just want you to know that it is still working after all these years. My friends have had other brands that have been replaced but so far mine is still ticking a long. I just wanted you to know what a good appliance you make thank you Pamela Smith
