Flag Frigidaire Customer Service Review

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The corporate executives hide behind hundreds of low-paid customer service drones, who parrot nonsense, which leads to erosion of the brand, which undermines their huge marketing department and multi-million dollar advertising budget. Ingenious. They undermine the well-meaning employees, as well. Consumer abuse is an inevitable byproduct.

The drones hide the corporate legal department, as well. Instead of quickly referring easily resolvable problems up the ladder to the big shots who establish "corporate policy" for most consumer problems, they stonewall and delay because they have no authority and must parrot "company policy". This, despite the fact that some problems fall outside of the "most" category which the drones are paid to not understand (or care) that the unusual problems can be handled by the policy makers who are in hiding from consumers.

Like too many huge corporations, this one demonstrates a dysfunctional corporate culture.because they have no authority and must parrot "company policy". This, despite the fact that some problems fall outside of the "most" category which the drones are paid to not understand (or care) that the unusual problems can be handled by the policy makers who are in hiding from consumers.

Like too many huge corporations, this one demonstrates a dysfunctional corporate culture.


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