Flag Frigidaire Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I have purchased a Fridgedaire Refrigerator in November of 2016 the refrigerator began to make loud popping noises on May 29, 2017 by the morning of May 30 there was water leaking from the refrigerator as everything in the freezer had defrosted on May 30, 2017 we called Fridgedaire for the refrigerator to be serviced after a service person did not show we called Lowes for help on June 6, 2017 the repairman did not come until about two and a half weeks from our first call.

After looking at the refrigerator it was determined that it needed a new compressor, after many more calls to Lowes and Fridgedaire the repairman returned June 24, 2017 to replace the compressor. While trying to fix the problem he broke our freon tubing releasing freon throughout the house, he then notified us that the refrigerator was unrepairable and would have to be replaced.

He was to notify Fridgedaire after notifying them he called us back today June 28, 2017 to let us know that Fridgedaire is requiring him to repair, he explained that in order to repair it there is a repair kit however it will add a casing on back which would be held together by screws and will stick out further from the wall.

Fridgedaire has no other recourse but to repair it in this manner. We spoke again to Lowes who transferred us to Fridgedaire, we spoke a customer service provider who would only offer us that repair. She transfered us to her Corporate office Ms. Takira Cox who assured us that Fridgedaire will no longer help us to resolve this unless we accept the unacceptable repair they have offered.

We bought a brand new refrigerator and are not willing to have a patchwork job sitting further out from our wall than the one we bought. Ms Cox also stated that the repairs are in the back of the refrigerator so what is the big deal. We want a replacement refrigerator. Please help us.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video