Chipotle customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Chipotle.

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Viewing Chipotle customer service reviews 26 - 50 out of 335
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16
Jun

Posted by Anonymous


on 6/16/18 at 10:28AM

My thanks and gratitude to Lenora, Mgr.of the University Village Chipotle in Seattle, Wa.He excellent response to a medical emergency I experienced at her restaurant on June 15,2018, showed compassion, great sensitivity and leadership in calling 911 and staying with me until medical help arrived for hospital transport. She displayed calmness but was proactive at the same time. I am fine, now.You have a manager who exceeded expectations and showed leadership
" under fire "..thank you, Lenora !

22
May

Posted by Anonymous


on 5/22/18 at 4:41PM

Saw one of your make employees giving a back rub to a female employer while she was performing her work. Seemed so inappropriate...felt sorry for the girl. Left a bitter taste in my mouth.

10
May

Posted by Not mecessart


on 5/10/18 at 8:53AM

My husband and I @6:48pm last evening went to your resturant at 345 3rd Street in San Rafael Ca. I asked for one veggie taco and was told an order contained three tacos. I complied. The wait person squashed the three tacos in a mini tin foil, so small the ingredients were oozing out the sides. The so called manager' added another mini tin foil, additionally squashing everything together even more. Had I known the mess I encountered when I got home and opened my dinner I would have paid for three tacos and had at least one edible. The mess that I ended up,with looked like someone puked on two pieces of tin foil. Disguising.and shameful. Would not the intelligent way to present the food be to put ithem in one of the paper bowls. Secondly when asked if I wanted the queso sauce not one mentioned it was an extra cost. Should I need to ask each time I am asked if I want this or that does it cost extra? Two more issues. The PINTO beans which resembled poop were horrible. My husband who frequents various Chipotle's and enjoyed your beans was told they addd water to the beans. WHY???? Finally my husband asked for a salad bowl. The dressing followed him all the way to being bagged. Got home wala no dressing.

11
Apr

Posted by Anonymous


on 4/11/18 at 12:33PM

I would like to report a situation that occurred last night to me at the Chipotle on Mangrove in Chico CA. I ordered food for myself and four children. I provided a credit card that the employee was unable to swipe successfully due to either issues with the swipe on the card, sensitivity of the register, or cashier's technique. He told me that the swipe wasn't working and I needed to provide another form of payment. I provided another credit card which was also unable to successfully swipe. Both cards were valid as I had used both of them successfully earlier that day. He then asked that I provide a different form of payment. I asked him to manually enter the number on the credit card knowing full well that the card was current and there were no issues that would prevent the sale from going thru. He told me it was the company's policy that they could not manually enter the numbers and he could not do that. My total was close to $40 and I had $29 cash. At this point, I panicked and became extremely embarrassed as my 4 kids had already made there way to the table and were eating their tacos. Fortunately (and unfortunately) an acquaintance that I knew who witnessed the entire embarrassing event stepped forward and paid the remaining balance I owed chipotle ($11). This is completely absurd and I would like to know exactly what the chipotle policy is. I have never heard of such a thing. Clearly, this establishment was not providing good customer service as I saw several others while I was there storming out of the restaurant when they were denied use of their credit card. If the user or machine isn't properly accepting the swipe on cards this responsibility should not rely on the customer to provide an alternative form of payment. Please fill me in on company policy so that I determine if I like chipotle enough to make sure I have adequate cash on hand for payment. THanks!

15
Mar

Posted by Anonymous


on 3/15/18 at 6:14PM

You have a manager in Denton named Frankie Hernandez. He is a horrible manager and runs his store unprofessionally. He lies to employees about promotions and has them do duties that they are not paid for to raise their hopes to move up. He has continuously lied and led on a crew person for over a year and had her train people to do the job she is told she will get without being paid as a trainer. He changes the schedule without notice and will have people cover their own shift and if they are not able to will have them come in sick when this is a strict policy. He has refused to let an employee call in when she was throwing up and told her to cover her shift. This is not the way to run a business. When he's had 3 people quit in 3 days what does that tell you? A high turnover due to poor management and a deceiving boss doesn't make good business sense. When given the opportunity for a transfer was denied because she couldn't find someone to do her job? Thought about quitting and reapply at another location to make more than the .37 cents she's made since she started and was told she would be put in as non rehireable? She trains people that make 11 dollars an hour yet still doesn't even make 9.50 from 3 years at a job. Never been written up. Something is wrong at this store!

15
Mar

Posted by Anonymous


on 3/15/18 at 12:32PM

7601 south Cicero, chicago, ILL location. My sister and i purchased a chicken bowl from this store. We were going to buy 4 with extra chicken. Instead we bought only 2. The reason only 2 the manager (Pedro) would not bend just a little and cook some red peppers without onions. The store was not crowed and we told him we wanted to buy 4 chicken bowls. We didn't want red peppers with onions because we don't like onions and we didn't want to take our food to the movies smelling like onions. I believe he could have cooked some red peppers without onions to please the customer. It was not crowed and we were supporting your company. As a senior asking a young inexperience manager to accommodate me in this way was very humiliating. I will not come back to your store until you can hire mature

managers who knows how to accommodate the customers and can give them a reason to want to come back.This was my 2nd time coming into your store. The food is good. Your young inexperience manager needs to learn how to deal with diverse age people and diverse nationality people as well. He did not take in consideration i was making a large order and he would not even try to please the customer. I heard so many negative things about your company but yet i decided to support you regardless of he say she say propaganda

07
Mar

Posted by Anonymous


on 3/7/18 at 12:26PM

I cant believe that that almighty dollar is more important than the employees. Pennsylvania and Delaware getting hit with heavy snow. Michael the area leader states if you don't cime in your fired. The electric company is making more money than Chipotle. In fact, they are losong money, great managerial skills, nit.

06
Mar

Posted by Anonymous


on 3/6/18 at 1:08PM

we bought three chipolet meals yesterday dinner time, the brown rice was half cooked. my son got stomachache after two hours. we called manager and she said that she leave a notes to next day manager and we can get money refund,but manager who work today denies money refund for us and she says the manager (worked yesterday) is new

24
Feb

Posted by Kuauhtli


on 2/24/18 at 10:44AM

I've been trying to contact anyone about not getting my W2 and I've been told for 2 days straight that due to the high calls there is no one available to answer my call which seems a bit absurd after 2 full days of calling back to back.

22
Feb

Posted by Danielle


on 2/22/18 at 6:23PM

I purposely moved close to a Chipotle; it's my fav! Well, this evening, I ordered a Chicken Bowl. After paying for my food, I asked for a bag with handles because I was walking several blocks. It's cold out and I wanted to put my hands in my pockets. Well, Lattice, the cashier, told me that I hadn't purchased enough to have a bag with handles! You can't find an email, or other ways of contacting this company. This is absolutely social media worthy and I just may...

17
Feb

Posted by Shauba


on 2/17/18 at 4:53PM

I WENT TO your chipotle in the city of Cerritos ca and they gave me dried up steak and also cold chicken burrito I called the manger loudece she said she going TO replace them when I got there she refused to give me what I paid for extra steak and guacamole she said no she's not going to replace ANYTHING she is extremely rude and I explain this to her before I arrived to the location she said no problem she left me standing in the front for 30 mins and WENT to the back poor services

09
Feb

Posted by Anonymous


on 2/9/18 at 6:51AM

Don't go to the chipotle in raleigh Nc off of hillsboro street. They have a deal with a towing service that harrases their customers

11
Dec

Posted by Irate Customer


on 12/11/17 at 2:09PM

Terrible customer service at the Dublin, California Chipotle. The staff there are un-coordinated with orders and mess up the to go orders, it happened three times! When you bring their mistakes to their attention, they get defensive and come up with frivolous excuses. The store is also very unhygienic, looks dirty inside.

08
Dec

Posted by Anonymous


on 12/8/17 at 4:54AM

Had the worst experience a you AVON, Ohio location. The manner in which they prepared my bowl was very sloppy. Items were dripping off the side of my bowl, my guacamole also fell off the bowl. One of the employees came very close to putting her elbow in my bowl until I informed them in which I received a rude look. To make things worse when I got home and was eating I found a hair in my food, near the bottom of the bowl. Threw out the mean. Woke up this morning with an upset stomach almost like something was not right with the food. This used to be such a nice place, but is going down hill.

16
Nov

Posted by Anonymous


on 11/16/17 at 4:00PM

Wtf why did you stop selling chorizo

12
Nov

Posted by Anonymous


on 11/12/17 at 4:55PM

Boy so much for taking care of your veterans. I am a Disabled Vet went into your location in Houston Texas 10905 Loretta Rd over the Veterans Day weekend and was told that you were not honoring the buy one get one free meal for Vets even though it was on the internet that you were. I was told that you did that Monday or Tuesday the week earlier I think the little girl said with a smirk, kinda funny since Veterans Day was not till Saturday. None the less I paid for both and left. Not to to go back ever again and will surely spread the word about what happened.

11
Nov

Posted by Anonymous


on 11/11/17 at 12:54PM

I was ordering a large order online. It didn't provide any place to put in a $10 coupon they advertised, so I called the store in Glen Allen Virginia. The staff was so rude, I requested to speak with the manager to see if it could just be applied when I came in. The manager said she was too busy to talk to me because she had customers. I pointed out I was a customer and she said she wouldn't help me she was too busy and hung up.We won't go there again.

02
Nov

Posted by Anonymous


on 11/2/17 at 2:17PM

I was at your store in Southfield on Evergreen Rd. I was told the steak would be ready in ten minutes after it wasn't, I was treated very rudely and was told about another store on 12 mile, I'm a faithful paying customer and shouldn't have been treated in such manner by two of your employees in this store.

02
Nov

Posted by Irma


on 11/2/17 at 11:46AM

We ordered on-line today because 50% of the proceeds were to go to Special Olympics. When order was placed there was nothing visible for me to request this donation. So I went to the store and was told that because I paid on line there was nothing they could do. The bill couldn't be reversed so that I could make the payment in the store and she didn't have the ability to apply the credit to Special Olympics Florida per your email. Our firm works with children with disabilities and we participate in Special Olympics so we wanted to participate. This was a real letdown. In addition the food was cold and not very good.

23
Oct

Posted by Anonymous


on 10/23/17 at 5:24PM

Three of us visited the Chipotle store on 63 Maxtown Road Westerville, Ohio on October 22, 2017 around 5:30pm. Our first impression was it being dirty inside and very disorganized. There was a long line out the door and the staff was not waiting on anyone. The meat and vegetables were not out and they were not ready for the crowd of people obviously. We waited in line for 25 minutes and finally got to the front to order. When we got to the register to pay, Juan heard his manager say 4 bowls, but really we had 3. He charged us 31.01 for the 4 bowls and I quickly told him that was not right. We only ordered three. He called his manager over for a refund and his manager berated him in front of us by saying, You need to listen better and look to see the order. The manager said he refunded the one burrito but after checking my credit card I was not refunded and the price for the four bowls is still on my credit card as of Oct 23, 2017 8:20 pm. We are very loyal customers to Chipotle, even when they went through the meat trouble and several other things going wrong in the stores. I tried to call the store and no one answers the phone. The store's number is 614-899-3160. I expect to be contacted regarding this and I would like my refund that is due would appreciate being contacted. My name is Mrs. Brewer. My email is below.

06
Oct

Posted by Jerry


on 10/6/17 at 1:40PM

I could not get anyone on the phone and then it hung up on me. I have tried other times and the same thing has happen to me.I love your food and am one of your best customers but there is no way to get someone on the phone. I can't get to your survey page and have tried many times all I wanted was someone to tell me how to get it to work. call me

01
Oct

Posted by Anonymous


on 10/1/17 at 10:52AM

We just had lunch at Chipotle on Shawnee Mission Parkway, Shawnee Mission, KS. It is categorically the most filthy Chipotle restaurant I have ever been in. It makes me a little wary about eating on your establishments. We have been a strong supporter of the brand in the past but wonder if some of the bad press is real. I would appreciate a response.

24
Sep

Posted by Dmitry Shkolnik


on 9/24/17 at 10:46AM

We live in Aventura Fl 33180 and visit your Aventura location 2-3 times per week. On Friday afternoon we picked up our lunch order and my order was wrong. Not a big deal as I understand that things go wrong and it wasn't intentional. However, everything that followed was beyond frustrating. I called the store immediately and was told that next few meals was supposed to be complimentary. This morning I've tried calling the store to place an order, but could not get through. I decided to drive to your Aventura location, aa I live in the area. As I pulled in and gotten to the front door I was told that the store was closed for repairs. I don't understand why the Managment couldn't just made a voice message informing the guests that the restaurant was not operational so that people wouldn't have to make a useless and unnecessary trip ? Is this a unreasonable request? It's just frustrating and poor decision by whom ever is in charge of the restaurant to make a seemingly common sense managerial decision. Thank you for your time and I
hope this isn't a normal occurrence in the way your company runs its restaurants.

16
Sep

Posted by Anonymous


on 9/16/17 at 7:29PM

I visited the Penn Circle South location in Pittsburgh 15206 today and the restaurant was full of fruit flies. As the employees was cutting the chicken they were flying over it, they were flying over the condiments. I told the emoter and he said yes we know. When ingot the food home I could not eat it because a fruit fly cane home with me. Absolutely disgusting.

16
Sep

Posted by Anonymous


on 9/16/17 at 2:16PM

I am letting you know that I frequent store 4220 N. State Rd 7 Coral Springs,Fl.33067. After a long day of moving we stopped to pick up steak bowl, sofritas bowl and large quest. When we opened it to eat it was ice cold! So as a curiosity I contacted the store mgr Gerard and explained. He started out by telling me that Amanda couldn't have did my order and that's impossible that my food was ice cold! I said I'm not looking for anything for free I just thought you should know! But instead you're calling me a liar and I'm reading off your receipt! That's fine I will notify corporate how you talk to your customers! He said fine and hung up!!!

Viewing Chipotle customer service reviews 26 - 50 out of 335
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