Posted by Anonymous
This sucks. I'm deaf living alone. the only way to contact service is by telephone.
Registered and logged in to send an email, however the link opens to a blank page.
Ariens customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Ariens.
01
Dec
10
Feb
Posted by dan m
I have an Ariens snowblower and the cables to control the auger and movement keep breaking. I've spoken to customer service and sent messages to technical. I've ordered parts that Fedex has tied up in the chicago terminal for 11 days now Ariens is checking on it. I tried to call the corporate office and the operator doesn't have any extensions but technical and customer service (why have corporate even listed) for being such a renowed company your customer service has a lot to be desired. I WILL NEVER PURCHASE AN ARIENS PRODUCT AGAIN!!!
04
Apr
09
Dec
Posted by Anonymous
To Engineering and Design-
My Heated handles on my Snowblower work well. Please consider adding a heated discharge chute to the options to eliminate clogging as well as a non stick Teflon coating on the inside to keep it clear.
New Ideas - Keeping Ariens # 1. Keep up the good work!
20
Jul
Posted by Houston Lamar
I bought arien mower last year used it few times, this year i took it to service, after weeks they claimed its repaired, but had to take it right back for shaking real bad, they kept it for over a month and now the send it to another store. I would like to get refund or replacement of this unit asap.
Its new and could not use it.
11
Dec
Posted by Garbage
Purchased a compact 24 snowblower thru home depot in 2015. Had trouble starting the snowblower since day one of purchase. Home depot had a guy come out to my house to help start it after purchased. Kudos to home Depot. Have not used the snowblower since 2015. But it's now 2017 and the snowblower will not start once again. Tried a number of troubleshooting steps but no start. I've spoken to a number of people who are having the same problem with ariens snowblowers. So once I get the snowblower started I'm going to sell this garbage. Will never by another ariens product again!
11
Nov
Posted by Anonymous
I bought a new Ariens snow blower recently and was surprised that it did not include a power cord to use with the electric start feature. According to the dealer one is not included. So after spending $1200 for a machine I need to spend another $20 or so for a power cord. Did you ever buy a vehicle and not have a key to make it run? Ariens should think about changing what appears to me as an extremely "cheapskate image".
17
Jun
Posted by Anonymous
purchased riding lawn mower exactly 1 year ago. used for little over 3 months. than winter came. used 2 times this year. transmission thru grease all over. took in get repaired. transmission bad. Having problem with so called warranty?
Home depot trying to help me, Airens no. very sorry i bought it had problems very day made purchased. still mower in shop waiting on ariens to ok work. would be nice to have problem corrected.
19
May
Posted by Doogie
I just bought an Ariens Razor self propelled lawn mower. Excited I opened the box, living about 20 miles away from Brillion,and knowing people who work at your company, I was happy to know that my hard earned money was being used to help support fellow Wisconsinites. Nothing on the packaging said anything about where the engine was made, even when I unpacked the box, the only indication that the engine wasn't made in the USA was the Chinese letters on a Lincon Co letter in the Lit packet. So I looked up where your engines are made. I was extremely disappointed! I almost returned your product. At least other companies mark their packaging I did expect more from a Wisconsin Co. Especially since you could put an American made engine on your lawn mower made by a fellow Wisconsin Co. Or at least an American made Briggs. I did expect more from a family owned Wisconsin Company.
13
Aug
Posted by Gaudium
When my Ariens was 20 months old and had less than 50hrs of service the transmission failed. I transported my Arens to a dealership and at this point I have waited five weeks for a repair. I cannot afford a new transmission and apparently the Ariens warranty does not cover transmissions. So the dealership has ordered the parts necessary to rebuild the original transmission and after 5 weeks I am still waiting for the parts. Ariens apparently will sell a new transmission but drags there feet when it comes to the parts for the rebuild I can afford. I am 73 and disabled and cannot afford a new transmission.
11
Jan
Posted by [email protected]
I was involved in a motorcycle crash where I was pronounced dead at the scene. I am disabled and working my way back to health.
I cannot shovel even the littlest amount of snow. I went to Home Depot to purchase a new reliable snow blower. The East Springfield store on Boston road is where I have purchased all my large appliances. That is the only place I will go. The service is second to none. I was told that the Ariens ST24LE-Compact would do the job. I bought it online and was assembled by Taplin Power equipment and delivered to my house in Nov2013.
It was a bad winter and on the 3rd time i used it the chute belt came off blowing 3 inches of snow. Lou the manager at Home Depot sent a repair man to my house to put belt back on in below zero weather. This fix seemed to work for a while.
This year has been short on snow but when I went to blow 2 inches of snow belt came off again. Lou again sent his men when they found that 3 of the 4 bolts that attach the chute to the main frame had snapped off. They said this should have never happened.
I am only clearing a four car flat driveway and am mechanically inclined. I am very up to date on all my maintenance.
SNAPPED OFF I never hit or ran over anything. I am now without a snow blower.
I talked to Lou and they are trying to repair this problem.There is snow on the way and he offered to send men tomorrow to clear my driveway if I don,t have my blower back.The world should be full of men like this. Great Manager
I am going to buy a riding lawn mower next year and iI liked the look of the Areins. I would like to give your company the business. I would appreciate compensation for this misery. Maybe a break in the price of your lawn mower. Please don't ignore this letter. I have a copy of it and would like finish it with how great your company handles there customers.
