Read the reviews below to see the experience other people have had when dealing with customer service from Alesis.
Disgusting like every company in 2023 in this country even we buy products and Also I was sell their products in 3 different Music stores all USA they can't pick up the phone to answer a questuion that Us a Customer service rep[resentative for so many years can take no more than a minute in a half !!!
woww very disrispectful !!!!
Hi,
I've purchased these powered speakers and I like them. The only thing is, the back gets really hot but the power supply. IS THIS NORMAL? I use them in a studio application and at 3/4 volume, and about 20 minutes of use, the back is way too hot. I know electronics and when they get warm, they're operating in usage. The back of monitor gets so hot, I went to plug a cord in and noticed it, besides smelling a distinct odor as it does from most amps, but this was stronger. I talked to customer support which only offered to receive receipt first. This is my only receipt, listed here.
Have the strike pro se kit, have had to replace the hit hat, and two of the crashes so far, the kit is great, the cymbal pads are absolutely shat! Sensors are weak as fuqk, and by far too easily damaged, and will not hold up to regular playing, very disappointed, luckily I'm still paying on it so sweetwater replaces each cymbal as they go bad, I've had lower quality alesis kits and NEVER had these issues! I'm considering buy real cymbals at this point, im so fuqing pissed off!!!
I bought an Alesis Prestige Artist and the display stopped working in less than a month so I exchanged it for another one and the display stopped working on it today and it is under one year old. I love the keyboard but displays should be recalled/ repaired for free since this is an obvious issue.
Do not try to contact Alesis customer service. They are useless. Instead go to InMusic, the parent company of Alesis. I contacted their tech support line and had my issue resolved in a half hour. Waited on their hold line for all of 5 minutes. Great service. They have offices all over the world.
Im a brand new Alesis customer.My brand new recital pro doesnt function correctly and Im getting NO help at all from Alesis.Congrats........not even a gig done with this piano and its going to get shipped back on their dime because Alesis has terrible to non existent support.Gonna get a Roland,Yamaha or Korg which in hindsight looks like it would have been a better decision.
What is this thing with alesis? The community support has stopped answering a month ago and I can't find any way to contact the company itself. I own a apple macbook pro and I've been unable to record anything with my MultiMix 16 USB 2.0 for 4 months now! The computer recognizes the mixer but won't let any output information in. There's also static noise whenever using the speakers.
I'm frustrated!
Hi,
I stored my SR16 for about 3 years in my studio. I now have a real drummer to make my songs. I decided to sell it. A guy was interessted to buy it from me. When i plugged it to show him, there was nothing on the display,just a small line on the bottum left of the top display. What could be wrong. The power supply is original and gives me the good voltage. I do not understand 😕
