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it seems to me that everyone is complaining about the friendly customer service, i am one of them, i have been trying for months to claim my velocity points but absolutely no-one wants to help you, all you get is we will put through to someone else, then after waiting for someone to pick up the phone you just hang up.(its not cheap on a mobile phone) plus i was told at adel airport to pick my luggage up in glagow, got to glasgow my luggade was in london, so my first day in glasgow i could not go out as i was still in my travelling close, spent my first night in hotel room, my luggage came late that night and not even an apology, stuff thjs airline, I TOO WILL NOT FLY THIS AIRLINE AGAIN, SHAME ON YOU BRANSTON, do you actually read what people write about your friendly customer service,(IT SAIS BELOW WE WILL DO OUR BEST TO COMMUNICATE WITH YOU) A LOAD OF RUBBISH


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