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I have been a customer of HSN for over 35 years, and the company has treated this valued customer in very shabby way! As a result, I WOULD NOT BUY from HSN if it was the last place on earth. I alerted HSN about fraud on my charge card(saved them $800) and still they are treating me as the criminal because THEY let $3700. of unauthorized hi-tech equipment go out, in my name , to locations all over the USA. I contacted one of their officers and received a form letter,stating that he was sorry for the inconvenience! Their bank World Bank has been harassing me with phone calls, in the early AM hours, even though I filled out and reurned their fraud form over a month ago.They are sending duplicate bills for the outstanding merchandise, adding late fees, even though the case is under investigation.
They even sent me a new HSN card and then voided it. I had to contact my Lawyer to stand by and we will probably sue for "harassment" To date, I have heard NOTHING from them about their "Investigation" only calls about payment. Calls to customer service at HSN gets the answer "The Bank is separate from us and operates under it's own rules" When asked "Who generates the bills", HSN is silent. It is a known fact that both HSN and the Bank are insured for fraud losses.I want the whole consumer world to know about
HSN and it's lack of loyalty and poor customer service!


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