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We had a $40,000+ vehicle loan with US Bank. Paid more than the minimum each month, on time. Paid off the loan within the last month. I waited until the final payment had cleared and then tried to log into my account to print off a payment history for my records. I could not access my account so I had to call customer service where I was informed that once the account was closed I could no longer access it online. So, I politely requested a payment history be printed and sent to me since I couldn't do it myself to which I was told that I would have to pay $25 for this "service". When I told him I could have done this 4 weeks ago myself he ever so politely told me that I should have done that, but now it was going to cost me $25 to have them do it. When I asked to speak to a manager he put me on hold for more than 5 minutes and then came back to inform me that no manager was on duty at the moment. REALLY?!?! No manager on a Monday morning? The busiest customer service day of the week. We will not be doing business with US Bank again.


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