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Terrible customer service!!!! I was double-billed for a year of service and Tivo refuses to give me a refund. I paid for a year of service in advance in order to recieve a lower price and Tivo continued to also charge my credit card the monthly fee. When I discovered the double billing and called them I was refused a refund. This is a very unethical company. They won't give out phone numbers or names of supervisors who are authorized to handle complaints. I am going through my states Attornee Generals Office to try and get this resolved.


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