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Wow! I thought you were describing VERIZON! My family, some friend, and I had horrible service and "product" from VERIZON. I switched to RCN about three years ago. When a problem arises, I get cooperation and service. If something needs further attention, they help me. Suggestions to help you get help - 1) Call the correct number (tech for tech, billing for billing), 2) Describe problem carefully (so they can triage the call), 3) Rent the provider's router (so they don't blame your equipment and to minimize chance of being billed for tech call), 4) Ask tech for direct phone line or extension to tech (in case you have further problems), 5) Get related work (such as hard-wiring into another room) done by the provider (which is usually done cheaper and prevents later tech blame-and-bill issues)...


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