Flag Buy.com Customer Service Review

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Buy.com used to post their phone number on the website - as part of their banner. But I don't see it or can find it anywhere on the website anymore.

I have purchased many items on Buy.com and am usually quite satisfied with the products, delivery, notification, and if necessary, customer service.

The only reason I came looking for the phone number is I bought a product and a Square Trade warranty for it. The refurbished product had some physical damage and so I returned it for a return. But they ran out of the product and issued a refund.

However, I had to contact Square Trade separately for the refund. They sent me a check, but it did not include sales tax that was charged on the warranty purchase.

I contacted Square Trade again, and they told me that they hadn't collected tax as they currently don't take tax for every state.

The Buy.com rep took my call, checked my order, and said she would request a refund for the sales tax in question.

So, I have no complaints with Buy.com and will continue to recommend them as a vendor.

I did give a low score for Reachability, as I had to go Googling for their phone number. That is unacceptable. At least they had someone on the other end of the line when I called, right away.


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