Flag Thrifty Car Rental Customer Service Review

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On February 2 I traveled from Sacramento California to Memphis Tennessee. I got to Thrifty rental at 9:20 pm. The guy that was waiting on me told me it was going to be about 40 to 45 min wait, because they had to wash the car. I looked around and there was a line of people waiting for the same thing. I wait approximately 55 min. Before the guy call me up to the counter. I really think this is so unprofessional and unnecessary. Because I prepaid for the car so my car should have been waiting on me. Know one wants to get off a long ride and still have to wait an hour for a car. It's just bad business. I'm a very unsatisfied customer. Sincerely Susan Arnold


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