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I have been using National Car Rental on multiple occasions. Had a very unpleasant encounter with National Care Rental when I rented a car at LGA on Fri 7/8/22. I provided the operator with all the necessary documentations for my son to pick up the car at LGA for his rental as he is on active duty and was coming back from training. We pick National because it opens til midnight per my conversation with the agent. When his flight landed, he went to the National Counter where they refused to rent him the car as he was under 21, although their policy stated active duty service are allowed to rent if they are 19 or older. The person at the counter said the manager had left at 11 PM and refused to call the manager, although the counter opens to midnight. My son was stranded in NYC at 11:30 pm, and had to Uber back to West Point for the evening. I can't believe they would leave a stranded active duty near midnight in NYC because of their counter person who is not familiar with THEIR OWN policy. I have called National 6 times, spending more than 120 minutes, only to get false promise and apologies that they should have rented my son the car as agreed upon. I am seeking re-imbursements for his Uber receipts, none of which would be needed if they had been aware of their OWN company's policy. Unacceptable. I will complain to Costco also as I got their car through Costco. I am waiting for National to call me back.


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