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Borders must be living in a parallel universe where the economy is bustling, their stock is rising though the roof and neither Amazon or Barnes & Noble can compete, and customers are treated by Borders no better than ants.

The day after I bought a $49 book, I went back to return and repurchase the same book with a 40% off coupon that arrived the next day. A clerk at the Borders in Cranston, RI gave me such an attitude, making a discourteous face at me as if I should have waited to purchase the book the next day so she would not have be inconvenienced by the return. She actually stated that she did not believe me that I purchased the book there, even though I produced the receipt showing I paid 40% more the day before, and the book was still in the Borders' bag. When I complained to the Store manager about the clerk's poor attitude, she repeated to me several times that she didn't understand my problem because eventually I did get a refund. When I explained the importance of customer relations, and she shrugged her shoulders and argued with me. Can a customer who spends thousands of dollars at this store, just get a simple apology? Apparently not, and I am not moving to or ever visiting the Border's universe. I will stay in their competitors' universe.


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