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I seldom provide negative comments, but in hopes that this generates some immediate changes to your Sam's Club pickup process, I send the following. I am currently undergoing Chemotherapy and am considered immune-compromised. I placed two separate orders three weeks apart, the last using Order # 5037597900 for the Walbrook store in Knoxville, TN. Both occasions the process was terrible. My understanding is that you place the order and using the APP you notify the store to bring the order to the pickup site. No one knew how this worked at the store, asked (demanded) that we had to come into the store to arrange for the pickup. This seems to eliminate the Social Distancing, especially for Immuno-compromised. I was also told that I could only order 2 items although I was not restricted when ordering on the APP. Refrigerated items were not refrigerated when I picked them up and had to be replaced before I left. There was no one to assist the loading of Cases of Water, Salt Crystal, or anything else. Fortunately, the Security Guard saw we were in distress and helped take the items to the car and loaded them.

I understand the other Sam's Club in Knoxville has a very smooth process and while it is 10 miles further for me to travel, I will use them next time to compare.

Thank you for cleaning your carts and requiring masks. Makes me feel much safer to shop.

Best regards,

Gary Anderson
865-774-6136


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